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Xdroid Customer Interaction Intelligence Platform
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What Xdroid Customer Interaction Intelligence Platform is
Xdroid Customer Interaction Intelligence Platform processes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and analyzes recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can also score chat and email against customized KPIs. Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria. For live calls, AgentAssist provides insights and KPI checks. Xdroid IQ adds auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private cloud, or Xdroid cloud hosting, and transfer audio, interactions, and metadata through batch SFTP uploads. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve models by default. It is a paid product with pricing on request and a stated minimum of 25 agents.
Who it suits
It is aimed at contact centers and organizations in retail, public sector, telecommunications, BPO, BFSI, and utilities. The listed minimum is 25 agents.
What it does well
- Analyzes voice, chat, email, bot conversations, and other touchpoints.
- Supports over 30 languages and regional dialects.
- Offers on-premise, private cloud, or Xdroid cloud hosting.
- Customer data is not used for model training by default.
- Integrations include Genesys Cloud, Five9, and Amazon Connect.
What to know first
- Pricing is available on request.
- FAQ states a minimum of 25 agents.
- Recorded-call VoiceAnalytics is post-call, not live.
Limits
The FAQ gives a minimum of 25 agents. Pricing is provided on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Xdroid Customer Interaction Intelligence Platform | Request a demo; FAQ states a minimum of 25 agents | On request |
As xdroid.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://xdroid.com/.
- Contact Xdroid for more information, pricing, or a personalized demonstration.
- Discuss deployment through on-premise, private-cloud, or Xdroid-cloud storage and processing.
- Choose an integration or batch SFTP transfer for audio, interactions, and metadata.
Verdict
Xdroid combines post-call analysis, live call assistance, and cross-channel interaction scoring, with multiple hosting choices. Pricing requires contacting the company, and the FAQ sets a 25-agent minimum.
Questions
How much does Xdroid cost?
Pricing is available on request.
What is the minimum team size?
Xdroid’s FAQ lists a minimum of 25 agents.
Which channels can it analyze?
Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints.
Where can Xdroid be hosted?
Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing.
Which integrations are listed?
They include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect.
Does Xdroid use customer data to train its models?
Xdroid says it does not use customer data to train or improve its models by default.
Facts from Xdroid Customer Interaction Intelligence Platform's own pages
- AI features
- Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. · xdroid.com, 8 Oct 2026
- Automated quality management
- Interaction Analytics can automatically score chat and email interactions against customized KPIs. · xdroid.com, 8 Oct 2026
- Channels
- Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform. · xdroid.com, 8 Oct 2026
- Customer size
- Xdroid’s FAQ lists a minimum of 25 agents and says the product is suitable for contact centers of different sizes. · xdroid.com, 8 Oct 2026
- Customer support
- Xdroid invites prospective customers to contact it for more information or a personalized demonstration. · xdroid.com, 8 Oct 2026
- Data transfer
- Xdroid offers batch upload via SFTP for audio, interactions, and metadata. · xdroid.com, 8 Oct 2026
- Data use
- Xdroid says it does not use customer data to train or improve its models by default. · xdroid.com, 8 Oct 2026
- Deployment
- Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options. · xdroid.com, 8 Oct 2026
- Founded
- Xdroid's company timeline says it was founded in Hungary in 2008. · xdroid.com, 8 Oct 2026
- Headquarters
- Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. · xdroid.com, 8 Oct 2026
- Hosting
- Customers can choose on-premise, private cloud, or Xdroid cloud storage and processing. · xdroid.com, 8 Oct 2026
- Integrations
- Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. · xdroid.com, 8 Oct 2026
- Intended customers
- Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves. · xdroid.com, 8 Oct 2026
- Language support
- Xdroid states that its analytics support over 30 languages, with regional accent and dialect recognition. · xdroid.com, 8 Oct 2026
- Live assistance
- AgentAssist provides live insights and KPI checks during calls, while VoiceAnalytics provides post-call analysis. · xdroid.com, 8 Oct 2026
- Omnichannel analytics
- Interaction Analytics analyzes calls, chats, emails, and other customer touchpoints in a unified platform. · xdroid.com, 8 Oct 2026
- Privacy
- Xdroid says it does not use customer data to improve or train its models by default. · xdroid.com, 8 Oct 2026
- Purpose
- Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance. · xdroid.com, 8 Oct 2026
- Quality management
- Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria. · xdroid.com, 8 Oct 2026
- Security
- Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. · xdroid.com, 8 Oct 2026
- Security and compliance
- Xdroid says its solutions comply with GDPR and support PCI standards, with encryption, access controls, and anonymization techniques. · xdroid.com, 8 Oct 2026
- Voice analytics
- VoiceAnalytics transcribes and analyzes recorded calls after the call ends, identifying themes, call reasons, agent actions, and customer sentiment. · xdroid.com, 8 Oct 2026
- Who it serves
- Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves. · xdroid.com, 8 Oct 2026
Where Xdroid Customer Interaction Intelligence Platform stands on Freedom251
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- Call Center Speech Analytics Software#22 of 37