Freedom251 › Customer Service QA Software
CallMiner Analyze
Facts from CallMiner Analyze's own pages
- Analysis tools
- Features include sentiment analysis, trend discovery, customizable searches, pre-built analytics content, and related-term suggestions. · callminer.com, 5 Oct 2026
- APIs
- Analyze offers APIs and pre-built integration modules to route data to other platforms and repositories. · callminer.com, 5 Oct 2026
- Founded
- 2002 · callminer.com, 23 Sept 2026
- Headquarters
- Waltham, Massachusetts, United States · callminer.com, 23 Sept 2026
- Integrations
- CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. · callminer.com, 5 Oct 2026
- Intended users
- CallMiner describes Analyze as a tool for customer journey analytics, with insights routed to departments and leaders beyond the contact center. · callminer.com, 5 Oct 2026
- Interaction coverage
- Analyze automatically scores and analyzes customer interactions across voice, chat, email, and digital channels. · callminer.com, 5 Oct 2026
- Omnichannel mapping
- Analyze offers automated multichannel customer journey mapping and auto-scored interaction insights. · callminer.com, 5 Oct 2026
- Product purpose
- CallMiner Analyze uses AI and machine learning to uncover insights from customer interactions in the contact center and across other channels. · callminer.com, 5 Oct 2026
- Redaction
- Analyze can automatically redact sensitive data, including PCI DSS data and custom entities, using pattern matching, AI-based entity redaction, or both. · callminer.com, 5 Oct 2026
- Security
- CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. · callminer.com, 5 Oct 2026
- Summaries
- Analyze uses automatic AI and topic-based summarization to help reduce agent after-call work and identify issues. · callminer.com, 5 Oct 2026
- Support
- CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. · callminer.com, 5 Oct 2026
- Transcription
- CallMiner says its recognizer transcribes voice in hundreds of languages, and customers can bring their own transcription engine. · callminer.com, 5 Oct 2026
Where CallMiner Analyze stands on Freedom251
- Customer Service QA Software#23 of 63
- Customer Interaction Analytics Software#16 of 29
- Contact Center Quality Assurance Software#14 of 24