QEval

QEval is ranked #8 of 37 in call center speech analytics software on Freedom251. It runs on API, Web.

QEval plans and pricing

Quoted per deployment Not published Price quoted per deployment · integrations included with no connector fees qeval.ai · 3 Oct 2026

Compared on call center speech analytics software

Sentiment analysis: Yes
Compliance monitoring: Yes

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QEval

Product: QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics.
Evaluation: The platform scores human agents, AI agents, voice bots, chat copilots, and IVR flows.
Evaluation architecture: QEval says it uses a proprietary Mixture-of-Experts architecture and reports a 94%+ accuracy SLA written into customer agreements.
Real-time assist: Real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles during calls.
Conversation types: QEval says it can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts.
Integrations: The integrations page lists 80+ pre-built connectors and five exchange methods: REST API, webhook, SFTP, Amazon S3, and Azure Blob Storage.
Integration fees: QEval says its connectors and exchange methods are included on every plan without per-connector fees.
Language support: The integrations page says QEval can transcribe and translate in 35+ languages.
Redaction: QEval says Named Entity Recognition removes PII and PHI at ingest before model processing.
Security: The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1, HIPAA, GDPR, CCPA, and NIST 800-53 alignment.
Data protection: QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated.
Third-party models: QEval says its scoring model is built and operated by ETS Labs and makes no third-party foundation-model calls in the scoring path.
Deployment: The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding.
Pricing: The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price.

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Where it ranks on Freedom251

Best Call Center Speech Analytics Software in 2026#8 of 37
Best Speech Analytics Software in 2026#9 of 32

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Sources

qeval.ai· checked 2 Oct 2026
qeval.ai/platform/security/· checked 2 Oct 2026
qeval.ai/platform/integrations/· checked 2 Oct 2026
qeval.ai/resources/roi-calculator/· checked 2 Oct 2026
qeval.ai/company/about/· checked 2 Oct 2026
qeval.ai/llm-info/· checked 3 Oct 2026
qeval.ai/contact/· checked 3 Oct 2026