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QEval
What QEval is
QEval is a contact-center performance platform for evaluating conversations and supporting coaching, compliance, and analytics. It scores human agents, AI agents, voice bots, chat copilots, and IVR flows, and can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Capabilities also include speech analytics, screen capture review, CSAT intelligence, business intelligence, gamification, and case-notes analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists 80+ pre-built connectors and exchange through REST API, webhooks, SFTP, Amazon S3, or Azure Blob Storage, without per-connector fees. The company states deployment within 30 days and a 60-day exit clause without penalty. Pricing is quoted per deployment.
Who it suits
QEval is aimed at contact centers evaluating both human and AI agents, including hybrid interactions. It may suit teams seeking conversation scoring alongside real-time assistance, coaching, and compliance monitoring.
What it does well
- Scores human agents, AI agents, bots, copilots, and IVR flows.
- Real-time assist can surface prompts and knowledge-base articles.
- Lists 80+ pre-built connectors without per-connector fees.
- Contractual scoring accuracy commitment is 94% or higher.
- States deployment within 30 days and a 60-day exit clause.
What to know first
- Pricing is quoted per deployment.
- Deployment timing is stated as within 30 days.
- Custom connections are scoped during onboarding.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Quoted per deployment | Price quoted per deployment · integrations included with no connector fees | On request |
As qeval.ai lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the QEval website.
- Contact the sales team for a deployment quote.
- Scope any custom connections during onboarding.
- Use the web platform or API.
Verdict
QEval covers a wide range of contact-center interactions and provides scoring, assistance, and analytics tools. Its pricing is deployment-specific, so teams need to discuss their plan with sales.
Questions
What does QEval cost?
Pricing is quoted per deployment and sized with the customer’s plan through the sales team.
Does QEval charge per connector?
QEval says its pre-built connectors and exchange methods are included on every plan without per-connector fees.
Which platforms are available?
QEval lists API and web platforms.
What exchange methods does QEval list?
It lists REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage.
What languages does it support for transcription and translation?
QEval says it can transcribe and translate in more than 35 languages.
Who makes QEval?
QEval is built by ETS Labs, the applied AI division of Etech Global Services.
Facts from QEval's own pages
- Architecture
- QEval says its scoring uses a proprietary Mixture-of-Experts architecture with no third-party model calls in the scoring path. · qeval.ai, 3 Oct 2026
- Audience
- QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard. · qeval.ai, 3 Oct 2026
- Capabilities
- Capabilities include AI evaluation, real-time agent assist, coaching, compliance checks, speech analytics, screen capture review, CSAT intelligence, business intelligence, gamification, and case notes analysis. · qeval.ai, 3 Oct 2026
- Company history
- Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024. · qeval.ai, 3 Oct 2026
- Contract terms
- QEval states contractual commitments of 94% or higher classification accuracy, deployment within 30 days, and a 60-day exit clause without penalty. · qeval.ai, 3 Oct 2026
- Conversation types
- QEval says it can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. · qeval.ai, 2 Oct 2026
- Data exchange
- The listed exchange methods are REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage. · qeval.ai, 3 Oct 2026
- Data protection
- QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated. · qeval.ai, 2 Oct 2026
- Deployment
- The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding. · qeval.ai, 2 Oct 2026
- Encryption and residency
- The security page states that stored data uses AES-256 encryption, data in transit uses TLS 1.2 or higher, and US data residency is available. · qeval.ai, 3 Oct 2026
- Evaluation
- The platform evaluates every interaction against a configurable scorecard and returns a score in under one second per evaluation. · qeval.ai, 3 Oct 2026
- Evaluation architecture
- QEval says it uses a proprietary Mixture-of-Experts architecture and reports a 94%+ accuracy SLA written into customer agreements. · qeval.ai, 2 Oct 2026
- Founded
- 2003 · qeval.ai, 23 Sept 2026
- Headquarters
- 1903 Berry Drive, Nacogdoches, Texas 75964, United States · qeval.ai, 23 Sept 2026
- Integration fees
- QEval says its connectors and exchange methods are included on every plan without per-connector fees. · qeval.ai, 2 Oct 2026
- Integrations
- The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. · qeval.ai, 3 Oct 2026
- Language support
- The integrations page says QEval can transcribe and translate in 35+ languages. · qeval.ai, 2 Oct 2026
- Maker
- QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC. · qeval.ai, 3 Oct 2026
- Pricing
- The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price. · qeval.ai, 2 Oct 2026
- Product
- QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics. · qeval.ai, 2 Oct 2026
- Purpose
- QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS. · qeval.ai, 3 Oct 2026
- Real-time assist
- Real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles during calls. · qeval.ai, 2 Oct 2026
- Redaction
- QEval says PII and PHI are redacted at ingest through named entity recognition before model processing. · qeval.ai, 3 Oct 2026
- Security
- The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. · qeval.ai, 3 Oct 2026
Where QEval stands on Freedom251
- Customer Service QA Software#22 of 63
- Call Center Speech Analytics Software#21 of 37
- Speech Analytics Software#18 of 30