Dixa

What Dixa is

Dixa is a paid customer-support platform from a company founded in 2015 and headquartered in Copenhagen, Denmark. It places customer conversations in a shared inbox and lists service-level agreement management, a help center, ticket automation, and API access. The Growth plan costs €89 a month, billed monthly, and includes a contact center for phone, email, forms, chat, and social, plus a knowledge base, AI Agent (Mim), intelligent routing, IVR, call recording, and SLAs. Ultimate costs €139 a month monthly and adds routing with external data, Knowledge-Centered Service, standard AI intent detection, advanced automations, and skills-based routing. Prime costs €179 a month monthly and adds SSO, advanced AI intent detection, advanced insights, custom user roles, and multiple organizations. Dixa has no free plan, and its listed platform is API.

Who it suits

Dixa suits support teams that need shared conversations, multiple contact channels, routing, automation, and SLA handling. Higher tiers are aimed at organizations needing advanced AI, governance, insights, or multiple organizations.

Limits

Dixa has no free plan. Growth is the entry tier at €89 a month billed monthly; features such as external-data routing, advanced automations, SSO, advanced insights and multiple organizations are added in higher tiers.

Getting started

1. Open the Dixa website
2. Choose Growth, Ultimate or Prime
3. Select the monthly billing plan
4. Configure the contact-center channels included in your tier
5. Set up routing, automation and service-level features
6. Use API access to connect supporting systems

Verdict

Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features. Growth covers core channels, while Ultimate and Prime add increasingly advanced routing, intelligence, administration, and organization controls.