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Best Customer Service CRM Software in 2026

Customer service CRM software is for organizing service cases and the work involved in responding to them. Compared on case management, workflow automation, and SLA management, these options can be considered against how your team handles requests and service commitments. Customer portals, knowledge bases, and omnichannel support add further areas to examine, while service analytics can help frame what teams can review. Free-plan availability and paid-from pricing provide cost context. 1CRM, Vtiger CRM, and Freshdesk are among the options shown. Consider how customers reach your team and which service processes you need the software to support.

26 apps
Research read 23 Sept 2026
How the order is worked out

1

1CRM

Free plan AndroidAPIiPhone+5

1CRM combines sales pipeline and marketing automation tools with web, desktop, and mobile access.

7.7 Free plan · paid from $13/user/mo (annual) · 30-day trial Visit site
2

HubSpot Live Chat

Free plan AndroidiPhoneWeb

6.8 Free plan Visit site
3

YundaDesk

Free plan AndroidAPIWeb

Choose YundaDesk if your support team needs ticketing, routing and a broad set of customer channels, with a free plan to start. Compare the monthly AI credit allowance with your expected needs.

6.8 Free plan · paid from $20/mo Visit site
4

Vtiger CRM
by Vtiger CRM
Free plan AndroidiPhone

Vtiger CRM combines customer management, sales and marketing tools, and team collaboration in one platform.

6.7 Free plan · paid from $12/user/mo (annual) Visit site
5

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

6.3 From $29/user/mo (annual) · 14-day trial Visit site
6

LeadSquared
by LeadSquared
Free trial AndroidAPIiPhone+1

Choose LeadSquared if your team needs sales and marketing CRM capabilities, mobile access, and workflow automation.

6.2 15-day trial Visit site
7

Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales
Free trial AndroidAPIiPhone+1

6.2 From $65/user/mo (annual) · 30-day trial Visit site
8

Pega Customer Service
by Pega Customer Service
Free trial AndroidAPIiPhone+2

Choose Pega Customer Service for enterprise service operations spanning many channels, automation types, and deployment models.

6.1 Pricing on request Visit site
9

Kustomer
by Kustomer
Paid AndroidAPIiPhone+1

Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

5.8 Pricing on request Visit site
10

Zendesk Guide
by Zendesk Guide
Free trial AndroidAPIiPhone+3

Zendesk Guide pairs a high listed article limit with publishing, access, and content-tracking features. Compare the annual-billing plan details and trial against the tools your team needs.

5.8 From $55/mo (annual) · 14-day trial Visit site
11

eGain Customer Engagement Hub

Paid AndroidAPIiPhone+1

eGain Customer Engagement Hub combines channel workflows, case tracking, and shared knowledge with broad engagement capabilities. Buyers will need to request pricing for the Hub itself.

5.7 Pricing on request Visit site
12

Gladly
by Gladly
Paid APIWeb

Gladly brings customer service and shopping assistance together with customer journey context and integrations.

5.7 Pricing on request Visit site
13

Oracle Service

Paid AndroidAPIiPhone+1

5.7 Visit site
14

Dixa
by Dixa
Paid API

Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

5.6 From €89/user/mo Visit site
15

Oracle Siebel CRM

Paid AndroidAPIiPhone+3

Choose Siebel CRM if your organization needs a broad, industry-focused CRM suite with customer data center and cloud deployment options.

5.6 Visit site
16

Kapture CRM
by Kapture CRM
Paid APIWeb

Choose Kapture if an enterprise team needs AI assistance, multi-channel conversation handling, and ticket routing in one platform.

5.5 Pricing on request Visit site
17

Kapture CX
by Kapture CX
Paid API

Kapture CX groups shared inbox, SLA, help center, automation, and API capabilities in a paid platform.

5.4 Pricing on request Visit site
18

Sugar Serve
by Sugar Serve
Paid AndroidAPIiPhone+1

Sugar Serve combines customer service workflows with engagement, automation, reporting, and API access.

5.4 Visit site
19

SAP Commerce Cloud
by SAP Commerce Cloud
Paid APIWeb

5.2 Pricing on request Visit site
20

Sprinklr Service
by Sprinklr Service
Paid APIWeb

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

5.2 Pricing on request Visit site
21

Salesforce Service Cloud

Paid API

Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

5.1 From $25/user/mo · 30-day trial Visit site
22

Freshdesk Omni (formerly Freshworks Customer Service Suite)

Paid Web

5.0 From $29/user/mo (annual) · 14-day trial Visit site
23

Jio CRM

Paid

Choose Jio CRM if your organisation needs customer, order and support workflows for communications services in one platform.

5.0 Pricing on request Visit site
24

ServiceNow Customer Service Management AI Agents
by ServiceNow Customer Service Management AI Agents
Paid API

5.0 Pricing on request Visit site
25

TeamSupport
by TeamSupport
Paid API

TeamSupport brings core customer-support workflows into one paid service, with automation and customer-facing resources.

4.9 From $45/user/mo (annual) Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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