Best Customer Service CRM Software in 2026
Updated
In short: 1CRM is ranked #1 of 24 as of 4 October 2026, ahead of Vtiger CRM and Freshdesk. The best-ranked option with a free plan is Vtiger CRM. The lowest first paid tier on this page is 1CRM at $1.08/mo.
Customer service CRM software is designed to help teams handle cases, coordinate service work, and track performance. Compare case management, workflow automation, and SLA management, then consider whether customer portals, knowledge bases, and omnichannel support fit the way requests reach your team. Service analytics, free-plan availability, and paid-from pricing add further points of comparison. The ranking begins with 1CRM, Vtiger CRM, and Freshdesk, followed by YundaDesk and eGain Customer Engagement Hub. Use the listed criteria to weigh case handling, channels, commitments, and follow-up.
24 customer service CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
4 of the 24 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | 1CRMWeb · Windows · Mac · Linux · Android · iPhone | Three bars | — | 6 of 6 | $1.08/mo | 6.8 | |
| 2 | Vtiger CRMAndroid · iPhone | Two bars | — | 2 of 6 | $12/mo | 6.5 | |
| 3 | FreshdeskAPI | Two bars | — | 0 of 6 | $19/mo | 6.4 | |
| 4 | YundaDeskWeb | Two bars | — | 1 of 6 | $20/mo | 6.2 | |
| 5 | eGain Customer Engagement HubWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.6 |
| 6 | KustomerWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.6 |
| 7 | Pega CRMWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | IntercomWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $19/mo | 5.2 |
| 9 | Oracle ServiceWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 10 | Oracle Siebel CRMWeb · Windows · Android · iPhone · Self-hosted · API | Two bars | — | — | 4 of 6 | $68.75/mo | 5.2 |
| 11 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $50/mo | 5.1 |
| 12 | GladlyAPI | No signal | — | — | 0 of 6 | — | 5.1 |
| 13 | Kapture CRMNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 14 | Jio CRMNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 15 | Oracle Fusion Cloud MarketingWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 16 | Pega Customer ServiceAPI | No signal | — | — | 0 of 6 | — | 5.0 |
| 17 | LeadSquaredNo platforms listed | One bar | — | — | 0 of 6 | — | 4.9 |
| 18 | Salesforce Service CloudAPI | One bar | — | — | 0 of 6 | $25/mo | 4.9 |
| 19 | Zendesk GuideWeb | One bar | — | — | 1 of 6 | $55/mo | 4.9 |
| 20 | DixaAPI | One bar | — | — | 0 of 6 | €89/mo | 4.8 |
| 21 | Kapture CXAPI | One bar | — | — | 0 of 6 | — | 4.8 |
| 22 | Sugar ServeAPI | One bar | — | — | 0 of 6 | — | 4.8 |
| 23 | TeamSupportAPI | One bar | — | — | 0 of 6 | $45/mo | 4.8 |
| 24 | Sprinklr ServiceNo platforms listed | No signal | — | — | 0 of 6 | — | 4.7 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service CRM software is ranked first on Freedom251?
1CRM is ranked #1 of 24 with a score of 6.8. Vtiger CRM is second and Freshdesk third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, 1CRM has the lowest first paid tier we found: $1.08/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.