1CRM

Overview

1CRM brings customer records, sales pipeline, and marketing automation into one CRM, with cloud and on-premise options. It is best suited to teams that want those capabilities and can match their needs to its plan caps. The main trade-off is clear: modest entry plans impose firm user and record limits, while uncapped cloud plans cost more.

Key features

• Visual sales pipeline: A visual pipeline gives sales teams a way to track opportunities. It is a relevant strength for businesses managing sales alongside customer records, though the feature list alone does not establish how deeply it can be customized.
• Marketing automation: Built-in marketing automation makes 1CRM worth considering for teams seeking sales and marketing functions in one platform.
• Mobile apps: Mobile apps complement web access, with iOS and Android supported alongside Windows, macOS, and Linux.
• Deployment choice: Cloud subscriptions are available alongside on-premise plans, including a free on-premise option. This gives teams a choice of deployment, but the free plan is tightly capped.

Pricing

1CRM has a 30-day trial and a free plan. Cloud subscription prices are per user, with annual and month-to-month billing options. Startup is the lowest-cost paid cloud entry, but its three-user ceiling and account and contact limits make it a fit for small teams rather than growing ones.

The Startup+ step raises the caps to ten users, 600 accounts, and 1,500 targets, leads, and contacts, but storage remains 1 GB per user. Professional removes those listed user and record ceilings and increases storage to 2 GB per user; Enterprise raises storage to 2.5 GB per user. Month-to-month cloud rates are higher than the corresponding annual rates. The on-premise Professional and Enterprise prices are described as one-time payments per user, despite the displayed monthly USD amounts, so buyers should weigh those terms carefully.

Platforms

1CRM supports web, Windows, macOS, Linux, iOS, and Android. That breadth suits teams working across desktop and mobile devices, rather than those committed to a single operating system.

Who it's for

1CRM is a reasonable fit for small businesses that want sales pipeline and marketing automation together and value a choice between cloud and on-premise deployment. Startup plans suit teams whose headcount and records stay within the stated limits. Teams expecting to exceed those caps should compare the cost of Professional or Enterprise against alternatives before committing.

Pros and cons

• Pro: Sales pipeline and marketing automation sit in the same CRM, which may suit teams coordinating sales and marketing work.
• Pro: Six listed platforms and cloud or on-premise plans offer deployment and device choice.
• Pro: A free on-premise plan lets a small team use the product without a subscription price, within the stated caps.
• Con: Startup allows at most three users, 300 accounts, and 750 targets/leads/contacts, limiting its headroom for growth.
• Con: Month-to-month cloud prices exceed annual rates, while annual billing requires a longer commitment.
• Con: Enterprise adds only 0.5 GB per user over Professional on cloud plans, so that upgrade is chiefly for teams that need the extra storage allowance.

Alternatives

For a broader comparison, browse CRM Software or Customer Service CRM Software.

• Vtiger CRM is another freemium option; its free One Pilot plan supports up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. Consider it if those free-plan limits better match your team.
• Freshdesk offers a free program for 1–2 agents for six months. It is worth comparing if a short-term free option for a very small team is the priority.
• YundaDesk has a free plan with unlimited agents, channels, conversations, and messages per month, plus 1,000 AI credits per month. Consider it when those support-oriented limits fit better than 1CRM's CRM caps.
• eGain Customer Engagement Hub is a paid option with Android, iOS, API, and web platforms.
• Pega CRM is a paid web option with a free trial.
• Intercom is a paid alternative with no free plan and a $19 a month Essential plan billed annually per seat; consider it if its listed paid plan aligns better with your needs.
• Kustomer is a paid alternative with Android, iOS, API, and web platforms.
• Oracle Service is a paid web option with an Enterprise service request management plan.

Verdict

Choose 1CRM if you want sales pipeline and marketing automation in one product, need its broad platform support, and can work within the relevant plan's caps or budget for uncapped cloud tiers. Look elsewhere if the Startup limits are too restrictive or if the annual commitment and higher monthly rates make its cloud pricing a poor fit.