Freedom251 › Customer Service CRM Software
Oracle Service
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Oracle Fusion Service Enterprise Cloud Service | Enterprise service request management · Pooled named-user licensing | On request |
| Oracle Service Bases | per pooled named user; minimum 360 · Oracle Service base subscription · part B110413 | $225 a month |
| Oracle Service Options | per 1,000 pooled sessions; minimum 10 · Oracle Service option subscription · part B96469 | $70 a month |
| Oracle Service Cloud custom enterprise pricing | Contact Oracle for licensing, implementation, integrations, channels and support package · Custom quote · AI, reporting, telephony, automation, sandbox and add-ons can affect total cost | On request |
As oracle.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Facts from Oracle Service's own pages
- AI resolution
- Resolution agents provide next-best actions, suggested responses, troubleshooting and guided workflows for service staff. · oracle.com, 21 Oct 2026
- AI triage
- Incoming issues can be classified, prioritized, routed and escalated automatically using issue type, severity and context. · oracle.com, 21 Oct 2026
- Analytics
- The product includes real-time dashboards, performance analytics, operational insights and customizable reporting. · oracle.com, 21 Oct 2026
- API
- Oracle publishes REST APIs for Fusion Sales and Service, including service-request resources and versioned endpoints. · docs.oracle.com, 21 Oct 2026
- API documentation depth
- Oracle documentation includes quick starts, use cases, endpoint references, OAuth, batching, metadata, CORS, custom objects and version guidance. · docs.oracle.com, 21 Oct 2026
- API service requests
- The REST API exposes a POST endpoint for creating service requests and supports JSON payloads, attachments, activities and account fields. · docs.oracle.com, 21 Oct 2026
- Case management
- The service workspace manages service requests, cases and cross-channel interactions for representatives and supervisors. · oracle.com, 21 Oct 2026
- Company identity
- Oracle's LinkedIn company page lists Oracle as a public IT services and consulting company founded in 1977, headquartered in Austin, Texas, with 10,001+ employees. · linkedin.com, 21 Oct 2026
- Encryption
- Oracle states that customer data is encrypted at rest and in transit, with inbound traffic protected by TLS or SFTP. · docs.oracle.com, 21 Oct 2026
- Field service
- Field capabilities include AI booking, scheduling, dispatch, routing, parts availability, technician collaboration and mobile execution. · oracle.com, 21 Oct 2026
- Founded
- 1977 · oracle.com, 4 Oct 2026
- Headquarters
- Austin, Texas, USA · oracle.com, 4 Oct 2026
- Hosting model
- Oracle presents Fusion Cloud Service as a managed SaaS offering; the public product pages do not describe customer self-hosting. · oracle.com, 21 Oct 2026
- Integrations
- Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. · oracle.com, 21 Oct 2026
- Knowledge management
- Oracle provides knowledge authoring, search, guided knowledge, proactive answers, translation and generative article assistance. · oracle.com, 21 Oct 2026
- Licence
- The Cloud Service agreement grants a limited, nonexclusive, nontransferable internal-use licence and reserves ownership to Oracle or its licensors. · oracle.com, 21 Oct 2026
- Limit: complexity
- Independent reviews describe the platform as very complex, bureaucratic and difficult for less technical teams to use. · helpdeskpicker.com, 21 Oct 2026
- Limit: mobile reliability
- Google Play reviewers report slow navigation, repeated loading failures, broken controls, battery drain and unreliable assignment behavior in the Field Service app. · play.google.com, 21 Oct 2026
- Limit: pricing
- Independent reviewers characterize Oracle Service Cloud pricing and support as expensive and requiring a custom enterprise quote. · helpdeskpicker.com, 21 Oct 2026
- Limit: rule configuration
- A TrustRadius reviewer reports that creating rules is complex and that Active Directory integration was lacking. · trustradius.com, 21 Oct 2026
- Mobile availability
- Oracle Field Service has native Android and iOS applications distributed through Google Play and the Apple App Store. · docs.oracle.com, 21 Oct 2026
- News: CX agentic applications
- On April 9, 2026 Oracle announced Fusion Agentic Applications for CX, with coordinated AI agents embedded in sales, service and marketing processes. · oracle.com, 21 Oct 2026
- News: Fusion Claw
- On September 29, 2026 Oracle announced Fusion Claw, a governed execution runtime and 25 additional Claw-powered agentic applications. · oracle.com, 21 Oct 2026
- Offline mobile use
- The Field Service mobile app lets workers update activities and synchronize actions after connectivity returns. · play.google.com, 21 Oct 2026
Where Oracle Service stands on Freedom251
- Customer Service CRM Software#13 of 26
- Customer Service - Enterprise Software#15 of 27
- Enterprise Service Bus Software#8 of 13
- Customer Self-Service Software#32 of 46
- Customer Relationship Management - Enterprise Software#16 of 22
- Help desk software#90 of 101