Free and open first
Best Help Desk Software in 2026
Help desk software gives teams tools for handling customer questions and support requests. Compare shared inboxes, ticket automation, and SLA management to understand the support workflows each entry lists. Customer portals and help centers add ways to consider how customers can find information, while API access may matter when connecting support work with other systems. Chatwoot, Freshdesk, and Vtiger Help Desk are among the software covered. Included agent seats, free-plan availability, and paid-from pricing provide additional comparison points. Consider how requests reach your team and which listed capabilities will help agents organize and respond to them.
- 101 apps
- Research read 28 Sept 2026
- How the order is worked out
- 1
- 2
- 3
Odoo Helpdesk
Free plan AndroidAPIiPhone+4Choose Odoo Helpdesk if your team needs ticket handling across several channels, SLA workflows, and customer self-service within Odoo.
- 4
- 5
FreeScout
Free plan AndroidAPIiPhone+2FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application.
- 6
Vtiger Help Desk
by Vtiger Help DeskFree plan AndroidAPIiPhoneVtiger Help Desk covers case handling, team coordination and help resources, with a free tier and a no-card trial. Review the free plan’s user, record, email and storage limits before choosing it.
- 7
- 8
- 9
GoatFlow
Free plan APILinuxSelf-hosted+1Choose GoatFlow if your team wants a free, self-hosted helpdesk with email ticketing, automation, and OTRS migration support.
- 10
- 11
- 12
Help Scout
by Help ScoutFree plan APIHelp Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.
- 13
- 14
- 15
UVdesk
Free plan APIUVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.
- 16
ManageEngine SupportCenter Plus
Free plan APISupportCenter Plus offers a free tier for small support teams and monthly paid plans with stated billing and automation coverage. The listed platform information is limited to API.
- 17
Hiver
Free plan APIHiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.
- 18
Support Genix
Free plan APISelf-hostedWebSupport Genix combines WordPress ticketing, knowledge-base tools, automation, and listed AI features. Its free plan covers core functions, while paid plans add broader options and website allowances.
- 19
Andrea Helpdesk
Free plan AndroidAPIiPhone+2Andrea Helpdesk offers ticketing, email handling, collaboration and customer-facing tools in a self-hosted package with a free plan.
- 20
- 21
ProProfs Help Desk
Free plan APIPick ProProfs Help Desk if you want to manage support tickets in a shared inbox with automation, SLAs, and customer-facing help resources.
- 22
Request Tracker
by Request TrackerFree plan APIRequest Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering.
- 23
- 24
- 25
osTicket
Free plan APISelf-hostedWebosTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
More in Customer Service
- Interactive Voice Response Software20
- Knowledge base software138
- Live chat software94
- Mystery Shopping Software21
- Omnichannel Contact Center Software36
- Online Reputation Management Software61
- Product Review Software23
- RCS Business Messaging Software29
- Social Customer Service Software34
- Video Customer Support Software26
- WhatsApp Customer Service Software34
- Agent Assist Software24