Best WhatsApp Customer Service Software in 2026
Updated
For teams handling customer support over WhatsApp, compare how products organize conversations and support shared work. Shared inbox, conversation routing, and team collaboration describe key parts of the service workflow; conversation retention and WhatsApp templates add more details to review. Check included agent seats and WhatsApp numbers when assessing team coverage, along with free-plan availability and paid-from pricing. Chatwoot, Daktela WFM, and Whelp are among the products covered, with Callbell and Genesys Cloud CX also included. The listed fields can help you weigh the support workflow and capacity details that matter to your team.
10 of 23 with known pricing have a free tier;1 of 1 with known code status publish open-source code;1 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | ChatwootWeb · Linux · Android · iPhone · Self-hosted · API | Full bars | 4 of 6 | $19/mo | 8.1 | ||
| 2 | Daktela WFMWeb · Windows · Mac · Android · iPhone · API | Three bars | 5 of 6 | €20/mo | 6.6 | ||
| 3 | Go4whatsupWeb · Android · iPhone | Three bars | 3 of 6 | $39/mo | 6.5 | ||
| 4 | WABPOWeb · Android · iPhone · API | Three bars | 3 of 6 | Free | 6.5 | ||
| 5 | WhelpWeb · Android · iPhone · Self-hosted | Three bars | 3 of 6 | $29/mo | 6.5 | ||
| 6 | CallbellWeb · Android · iPhone | Three bars | 3 of 6 | $15/mo | 6.4 | ||
| 7 | DeskwootWeb · iPhone · API | Two bars | 2 of 6 | $3.20/mo | 6.4 | ||
| 8 | YCloudWeb · API | Two bars | 1 of 6 | $39/mo | 6.4 | ||
| 9 | CommbotsWeb | Two bars | 1 of 6 | AED 250/mo | 6.3 | ||
| 10 | WBIZWeb · API | Two bars | 1 of 6 | Free | 6.3 | ||
| 11 | WA DeskWeb · Android · iPhone | Two bars | 3 of 6 | ₹1,499/mo | 5.5 | ||
| 12 | CM.com WhatsApp Business PlatformWeb · API | One bar | 1 of 6 | £3.58/mo | 5.4 | ||
| 13 | Genesys Cloud CXWeb · Windows · Mac · Android · iPhone | Two bars | No | 5 of 6 | $75/mo | 5.3 | |
| 14 | QiscusWeb · Windows · Mac · Linux · Android · iPhone | Two bars | No | 6 of 6 | $115/mo | 5.3 | |
| 15 | TrengoWeb · Windows · Mac · Android · iPhone · API | Two bars | No | 5 of 6 | €299/mo | 5.3 | |
| 16 | DelightChatWeb · Android · iPhone | Two bars | No | 3 of 6 | $29/mo | 5.1 | |
| 17 | GreenbubbleWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $5/mo | 5.1 | |
| 18 | Infobip ConversationsWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $530/mo | 5.1 | |
| 19 | InteraktWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $12/mo | 5.1 | |
| 20 | MyOperatorWeb · Android · iPhone · API | Two bars | No | 3 of 6 | ₹5,000/mo | 5.1 | |
| 21 | RasayelWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $0.17/mo | 5.1 | |
| 22 | Respond.ioWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $79/mo | 5.1 | |
| 23 | SleekFlowWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $49/mo | 5.1 | |
| 24 | WhatsHelpWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $21,980/mo | 5.1 | |
| 25 | WhatsoWeb · Android · iPhone | Two bars | No | 3 of 6 | $29/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Shared inbox | Conversation routing |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | 8.1 | Free plan | $19/mo | Yes | |||
| 2 | Daktela WFM | 6.6 | Free plan | €20/mo | No | Yes | rules | |
| 3 | Go4whatsup | 6.5 | Free plan | $39/mo | Yes | Yes | skill_based | |
| 4 | WABPO | 6.5 | Free plan | Free | Yes | Yes | rules | |
| 5 | Whelp | 6.5 | Free plan | $29/mo | Yes | 29 /user/mo | Yes | rules |
| 6 | Callbell | 6.4 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | rules |
| 7 | Deskwoot | 6.4 | Free plan | $3.20/mo | Yes | 3.2 /user/mo | Yes | round_robin |
| 8 | YCloud | 6.4 | Free plan | $39/mo | Yes | Yes | skill_based | |
| 9 | Commbots | 6.3 | Free plan | AED 250/mo | No | Yes | skill_based | |
| 10 | WBIZ | 6.3 | Free plan | Free | Yes | Yes | skill_based | |
| 11 | WA Desk | 5.5 | ₹1,499/mo | No | Yes | skill_based | ||
| 12 | CM.com WhatsApp Business Platform | 5.4 | £3.58/mo | Yes | skill_based | |||
| 13 | Genesys Cloud CX | 5.3 | No | $75/mo | No | 75 /user/mo | skill_based | |
| 14 | Qiscus | 5.3 | No | $115/mo | No | |||
| 15 | Trengo | 5.3 | No | €299/mo | No | Yes | round_robin | |
| 16 | DelightChat | 5.1 | No | $29/mo | No | Yes | rules | |
| 17 | Greenbubble | 5.1 | No | $5/mo | No | 5 /user/mo | Yes | rules |
| 18 | Infobip Conversations | 5.1 | No | $530/mo | No | Yes | rules | |
| 19 | Interakt | 5.1 | No | $12/mo | No | Yes | rules | |
| 20 | MyOperator | 5.1 | No | ₹5,000/mo | No | |||
| 21 | Rasayel | 5.1 | No | $0.17/mo | No | 30 /user/mo | Yes | rules |
| 22 | Respond.io | 5.1 | No | $79/mo | No | |||
| 23 | SleekFlow | 5.1 | No | $49/mo | No | Yes | round_robin | |
| 24 | WhatsHelp | 5.1 | No | $21,980/mo | No | Yes | manual | |
| 25 | Whatso | 5.1 | No | $29/mo | No | Yes | manual |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.