YCloud is a marketing, sales, and customer service platform for businesses that use WhatsApp. It handles verification, marketing, notification, and customer service messages, with campaign broadcasts and automated journeys to reach customers and schedule communications. A shared team inbox brings conversations together, and chatbot workflows with AI integration support customer service. Commerce tools include product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads. YCloud identifies itself as a Meta official, Premier level WhatsApp Business Solution Provider. Its REST API returns JSON, with examples in Java, Python, PHP, and JavaScript; Shopify integration is listed, with Shopify also available as a $5 /shop /mo add-on. Plans include a free tier and paid plans from $39/mo. WhatsApp message charges are separate from the subscription; YCloud says those fees follow Meta rates without added markup. The service is available on the web and through an API. YCloud is headquartered in Singapore, and its primary servers are there; personal data may be processed outside a user's jurisdiction.
Who it is for
YCloud suits startups, medium-sized businesses, enterprises, resellers, and partners that operate on WhatsApp. It may fit teams that need shared message handling, automated campaigns, or WhatsApp commerce tools.
What is good
- Free plan available.
- Campaign broadcasts and automated marketing journeys.
- Shared inbox and AI-integrated chatbot workflows.
- REST API examples in four programming languages.
- Shopify integration is listed.
What to know first
- WhatsApp fees are separate from the subscription.
- Free plan includes one user account.
- Free plan chat storage lasts six months.
- Personal data may be processed outside a user's jurisdiction.
Verdict
YCloud brings WhatsApp messaging, campaign automation, team inbox, chatbot, and commerce functions into one platform. Consider the separate WhatsApp fees, plan limits, and data-processing location when choosing it.
Get started with YCloud
- Visit the YCloud website.
- Choose the Free plan or a paid plan, from $39.00 per month for Growth.
- Use the web platform or connect through the API.
- Use the provided REST API documentation and examples to build an integration.
- Consider the Shopify integration; Shopify is offered as a $5 /shop /mo add-on.
What the free plan stops at
The Free plan includes one user account, two channels, 500K Generative AI credits, 1K translation characters, system roles only, and six months of chat data storage. Growth at $39.00 per month includes two user accounts, three channels, 5M Generative AI credits, 10K translation characters, system roles only, and six months of storage. WhatsApp message charges apply separately.
Questions about YCloud
Is there a free plan?
Yes. The Free plan is free and includes one user account and two channels.
How much do paid plans cost?
Growth costs $39.00 per month, Pro costs $89.00 per month, and Enterprise costs $399.00 per month.
Which platforms does YCloud support?
YCloud is available on the web and through an API.
Are WhatsApp message fees included?
No. WhatsApp fees are separate from the YCloud subscription. YCloud says it charges Meta rates without additional message markup.
Does it integrate with Shopify?
Yes. The site lists a Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on.
Where is YCloud based?
YCloud says it is headquartered in Singapore, and its privacy policy says its primary servers are currently there.
YCloud plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 3 numbers
- Conversation retention
- 180 days
- Team collaboration
- Yes
- WhatsApp templates
- Yes
