BPAI is a support-operations service that combines customer conversations, AI assistance, team ownership, and configured business actions around an existing CRM or business system. Teams can use automatic replies, Review mode, or human takeover while retaining conversation context. Its shared inbox can connect configured web chat, WhatsApp, email, and other supported channels, with setup depending on provider accounts and permissions. Configured tools and CRM links can support leads, tickets, bookings, forms, and follow-up. Website integrations cover WordPress, WooCommerce, and Shopify. Starter costs ₹1,999 per month and Growth costs ₹4,999 per month per business workspace; both offer the first three months free after approval and activation. Starter includes three team members, two inboxes, 1,000 AI responses monthly, and 30-day history. Growth raises these limits and includes priority support. Scale uses custom pricing.
Who it is for
BPAI is aimed at growing Indian service businesses, initially including property, hospitality, facility services, and education workflows. It suits teams wanting shared conversations with configurable AI and human control.
What is good
- Shared inbox collaboration
- Automatic, review, or human replies
- WordPress, WooCommerce, Shopify integrations
- WhatsApp templates
- Three-month offer after approval
What to know first
- Manual conversation routing
- Third-party charges billed separately
- Monthly AI response limits
- Starter history lasts 30 days
Verdict
BPAI brings channel management, AI responses, and business actions into one workspace. Teams should check routing, response limits, connected-provider charges, and whether the included seats and history fit their operation.
BPAI plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 3 agents
- Conversation retention
- 30 days
- Team collaboration
- Yes
- WhatsApp templates
- Yes
