DelightChat combines a shared customer support inbox with WhatsApp marketing tools for ecommerce brands. The inbox brings together WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. For Shopify stores, agents can see customer and order details in the DelightChat dashboard, where they can view, edit, refund, duplicate, or cancel orders. WhatsApp marketing supports broadcasts, abandoned cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and help customers track orders or find help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered tool for drafting and rewriting replies is a paid add-on with monthly free usage limits. Plans start with Startup at 29.00 USD per month, which includes 500 tickets per month, 2,500 marketing contacts, five team members, and three support channels. Scale costs 99.00 USD per month and Growth costs 299.00 USD per month, with larger monthly allowances. Each plan has ticket and marketing-contact limits, with extra usage priced separately. WhatsApp message charges are additional and depend on message category and the customer’s country; DelightChat says it passes WhatsApp’s rates through without markup. The service is available on Android, iOS, and the web, and offers a 14-day trial.
Who it is for
DelightChat suits small and medium-sized D2C or ecommerce brands that need customer conversations and WhatsApp marketing in one service. It is relevant to Shopify teams that want to handle order actions from the support dashboard and automate replies or ticket assignment.
What is good
- Combines a shared inbox with WhatsApp marketing.
- Brings six customer communication channels into one inbox.
- Shopify agents can view and manage orders in the dashboard.
- Automations can assign tickets and send replies.
- Available on Android, iOS, and the web.
What to know first
- There is no free plan.
- WhatsApp message charges are extra.
- Plans limit monthly tickets and marketing contacts.
- The GPT-powered reply assistant is a paid add-on.
Verdict
Pick DelightChat if your ecommerce team wants a shared inbox, WhatsApp campaigns, and Shopify order actions together. Look elsewhere if you need a free plan or cannot work within monthly ticket and contact allowances and additional WhatsApp charges.
Get started with DelightChat
- Visit the DelightChat website.
- Start the 14-day trial.
- Choose a plan: Startup, Scale, or Growth.
- Connect the support channels you want to use.
- Use the Android, iOS, or web version.
Limits to know first
The Startup plan costs 29.00 USD per month and includes 500 tickets, 2,500 marketing contacts, five team members, and three support channels per month. WhatsApp charges are extra, and additional tickets or contacts are priced separately.
Questions about DelightChat
How much does DelightChat cost?
Startup costs 29.00 USD per month, Scale costs 99.00 USD per month, and Growth costs 299.00 USD per month. WhatsApp message charges are extra.
Is there a free plan or trial?
There is no free plan. DelightChat offers a 14-day trial.
Which platforms does it support?
DelightChat is available on Android, iOS, and the web.
Which channels can the shared inbox handle?
It supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat.
Does DelightChat integrate with Shopify?
Yes. Agents can see customer and order details and view, edit, refund, duplicate, or cancel orders from the dashboard. Shopify Flow can trigger WhatsApp messages from workflows.
Are WhatsApp message fees included in the plan?
No. Charges vary by message category and the customer's country. DelightChat says it passes WhatsApp's rates through without markup.
DelightChat plans and pricing
All plansCompared on WhatsApp marketing software
- Free plan
- No
- Paid from
- $29/mo
