DelightChat

What DelightChat is

DelightChat combines a shared customer support inbox with WhatsApp marketing tools for ecommerce brands. The inbox brings together WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. For Shopify stores, agents can see customer and order details in the DelightChat dashboard, where they can view, edit, refund, duplicate, or cancel orders. WhatsApp marketing supports broadcasts, abandoned cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and help customers track orders or find help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered tool for drafting and rewriting replies is a paid add-on with monthly free usage limits. Plans start with Startup at $29 a month, which includes 500 tickets per month, 2,500 marketing contacts, five team members, and three support channels. Scale costs $99 a month and Growth costs $299 a month, with larger monthly allowances. Each plan has ticket and marketing-contact limits, with extra usage priced separately. WhatsApp message charges are additional and depend on message category and the customer’s country; DelightChat says it passes WhatsApp’s rates through without markup. The service is available on Android, iOS, and the web, and offers a 14-day trial.

Who it suits

DelightChat suits small and medium-sized D2C or ecommerce brands that need customer conversations and WhatsApp marketing in one service. It is relevant to Shopify teams that want to handle order actions from the support dashboard and automate replies or ticket assignment.

Limits

The Startup plan costs $29 a month and includes 500 tickets, 2,500 marketing contacts, five team members, and three support channels per month. WhatsApp charges are extra, and additional tickets or contacts are priced separately.

Getting started

1. Visit the DelightChat website.
2. Start the 14-day trial.
3. Choose a plan: Startup, Scale, or Growth.
4. Connect the support channels you want to use.
5. Use the Android, iOS, or web version.

Verdict

Pick DelightChat if your ecommerce team wants a shared inbox, WhatsApp campaigns, and Shopify order actions together. Look elsewhere if you need a free plan or cannot work within monthly ticket and contact allowances and additional WhatsApp charges.