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Best Social Customer Service Software in 2026

When customers contact support through social channels, software can help teams manage comments, assign work, and organize conversations. These ranked entries are compared on social accounts, unified social inbox, comment management, team assignment, and reply automation. Mobile app availability, free plans, and paid-from pricing offer additional points to consider for staff access and cost. Compare the listed account coverage and inbox features with the way your team handles incoming social messages and replies.

34 apps
Research read 23 Sept 2026
How the order is worked out

1

Deskero
by Deskero
Free plan AndroidAPIiPhone+2

Deskero offers a free entry plan and paid tiers that add customer-support tools and team capacity.

7.6 Free plan · paid from $9/mo (annual) Visit site
2

Mixdesk

Free plan AndroidAPIiPhone+1

Mixdesk combines shared channel messaging with AI agents, routing and team workflows.

7.4 Free plan · paid from $49/mo Visit site
3

AmmarAI Smart Inbox

Free plan Web

AmmarAI Smart Inbox combines multiple customer channels with AI triage, team collaboration, CRM workflows, and reporting.

7.3 Free plan · paid from $9.99/mo Visit site
4

eksis

Free plan APIWeb

Choose eksis if you want shared social publishing and inbox tools, with automation and AI writing support across listed integrations.

7.2 Free plan · paid from $2/mo Visit site
5

Sendiee Teambox

Free plan AndroidiPhoneMac+2

Teambox brings shared conversations, routing and AI-assisted inbox tools together, with apps across desktop and mobile platforms. Check plan channel, team and contact limits before choosing a tier.

7.2 Free plan · paid from $12/mo (annual) · 14-day trial Visit site
6

Soclo

Free plan AndroidAPIiPhone+2

Soclo brings marketing planning, content and publishing alongside tools for ads and business operations.

7.1 Free plan · paid from £7.99/mo · 3-day trial Visit site
7

Upcellia

Free plan AndroidiPhoneWeb

Upcellia combines messaging, lead capture and sales tools, with plan limits that vary by channel, users, history and AI capacity.

6.8 Free plan · paid from $69/mo Visit site
8

ConvoHub

Free plan Web

Choose ConvoHub if your team wants a web-based place to manage social conversations, comments, replies, and agent assignments.

6.5 Free plan · paid from ₹599/user/mo · 14-day trial Visit site
9

Chattrik Omni Channel

Free trial AndroidiPhoneWeb

Chattrik Omni Channel centralizes multiple customer-chat channels with assignment, routing, history, and reporting tools. Teams should account for per-seat pricing and the absence of a free plan.

6.4 From $9.99/user/mo · 30-day trial Visit site
10

Desku Social Inbox

Free plan AndroidiPhoneWeb

6.4 Free plan · paid from $39/mo · 14-day trial Visit site
11

DelightChat

Free trial AndroidiPhoneWeb

Pick DelightChat if your ecommerce team wants a shared inbox, WhatsApp campaigns, and Shopify order actions together.

6.3 From $29/mo · 14-day trial Visit site
12

Omni Chat Stack

Free plan Web

6.2 Free plan Visit site
13

Pancake

Free trial AndroidAPIiPhone+1

Pancake combines multichannel messaging, commerce workflows, integrations, and API tools.

6.2 14-day trial Visit site
14

Respond.io
by Respond.io
Free trial AndroidAPIiPhone+1

Choose Respond.io if your B2C team needs a shared multichannel conversation workspace with AI Agents and automation.

6.1 From $79/mo · 7-day trial Visit site
15

SleekFlow

Free trial AndroidAPIiPhone+1

SleekFlow combines messaging, CRM context, automation, and AI-agent capabilities for customer-facing teams.

6.1 From $109/mo · 7-day trial Visit site
16

Emplifi
by Emplifi
Paid AndroidAPIiPhone+1

Emplifi Fuel unifies social marketing, commerce, and care functions with enterprise integrations and AI capabilities.

5.9 Visit site
17

Juphy

Free trial Web

Juphy combines catalog-based product recommendations with support automation and human handoff. Compare product coverage and the added tools in each plan against the store’s needs.

5.9 From $19/mo · 14-day trial Visit site
18

Trengo
by Trengo
Free trial AndroidAPIiPhone+3

Choose Trengo if your team wants a shared inbox across its supported channels, with routing and AI automation.

5.9 From €299/mo (annual) Visit site
19

ViralDashboard

Free trial AndroidAPIiPhone+1

Choose ViralDashboard if you need social scheduling alongside inbox management, creative tools, analytics, and automation.

5.8 Free plan · 14-day trial Visit site
20

Medal Social Inbox

Paid AndroidiPhoneWeb

Choose Medal Social Inbox if your team wants a single feed for social and other customer contacts, with configurable AI replies and routing.

5.7 From $129/mo Visit site
21

BrandBastion Agent+

Paid Web

Agent+ combines social inbox management with reply review, moderation alerts, outreach discovery, and reporting. Its price is not public, so interested teams need to request pricing.

5.6 Pricing on request Visit site
22

NapoleonCat

Paid WebiPhoneAndroid

NapoleonCat combines multi-network publishing support with inbox, approvals, analytics, and tiered user and profile allowances.

5.6 From $79/mo (annual) · 14-day trial Visit site
23

Quiq RCS

Paid APIWeb

Quiq RCS combines enterprise AI agents with multiple messaging channels and rich RCS interactions.

5.4 Pricing on request Visit site
24

Sociality.io
by Sociality.io
Paid WebiPhoneAndroid

Sociality.io combines cross-network management with inbox, approvals, and analytics.

5.4 From $99/mo · 14-day trial Visit site
25

Meridian

Paid Web

Meridian combines shared conversation handling, campaign tools, and AI responses for teams working across three Meta channels. Costs depend on message and AI usage, with no fixed price listed.

5.3 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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