Freedom251 › Social Customer Service Software
Chattrik Omni Channel
What Chattrik Omni Channel is
Chattrik Omni Channel combines Facebook Messenger, Instagram, and website live chat in one inbox. Agents can review previous conversations across channels, then filter, tag, assign, prioritize, or route chats to agents and departments. Private internal notes support team coordination, while conversation and team activity insights help monitor performance. The service runs on web, Android, and iOS. Its mobile app provides shared-inbox access, replies, and real-time notifications. Chattrik describes Omni Channel as built for growing businesses and suitable for businesses of all sizes, with listed industries including logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms. Starter costs $14.99 a month per seat, Growth costs $39.99 a month per seat, and Enterprise uses custom pricing. A pricing note says plans start at 9.99/user/mo and advertises a free trial. There is no free plan.
Who it suits
It suits growing businesses and teams handling customer conversations across social, website, and mobile channels. The listed industries span service, education, healthcare, commerce, and professional sectors.
What it does well
- Unified inbox for Messenger, Instagram, and website chat
- Conversation history provides cross-channel context
- Chats can be assigned and routed
- Mobile replies and real-time notifications
- Includes team activity insights
What to know first
- No free plan
- Enterprise pricing is custom
- Starter and Growth prices are per seat
Limits
There is no free plan. Starter is listed at $14.99 a month per seat; Growth is $39.99 a month per seat, and Enterprise has custom pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $14.99 Per Seats · AI Chatbot · Omni Channel · Install chat widget · Email support | $14.99 a month |
| Growth | $39.99 Per Seats · All Starter features · Chat routing · Departments · Reports · Dedicated account manager | $39.99 a month |
| Enterprise | Custom Pricing · Social and business channels · Custom analytics · Customer portal · Unified agent workspace | On request |
As chattrik.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.chattrik.com/omnichannel/.
- Start the advertised 30-day trial or review the paid plans.
- Choose Starter, Growth, or request custom Enterprise pricing.
- Install the chat widget for website conversations.
- Use the web inbox or the Android or iOS app to manage conversations.
Verdict
Chattrik Omni Channel centralizes multiple customer-chat channels with assignment, routing, history, and reporting tools. Teams should account for per-seat pricing and the absence of a free plan.
Questions
Does Chattrik Omni Channel have a free plan?
No. It is listed as a paid product.
What is the starting price?
The pricing note says from $9.99/user/mo. The listed Starter plan is $14.99 a month per seat, and Growth is $39.99 a month per seat.
Is there a free trial?
Yes. The pricing note advertises a 30-day trial.
Which platforms are supported?
Chattrik lists web, Android, and iOS. Its mobile app supports inbox access, replies, and real-time notifications.
Which channels can agents manage?
The shared inbox brings together Facebook Messenger, Instagram, and website live chat.
What does Enterprise include?
The Enterprise plan uses custom pricing and lists social and business channels, custom analytics, a customer portal, and a unified agent workspace.
Facts from Chattrik Omni Channel's own pages
- Conversation history
- The product lets agents view previous customer conversations across channels for context. · chattrik.com, 4 Oct 2026
- Industries
- The maker lists logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms as industries served. · chattrik.com, 4 Oct 2026
- Mobile app
- The Chattrik mobile app provides access to the shared inbox and supports replies and real-time notifications on the go. · chattrik.com, 4 Oct 2026
- Organization
- The unified inbox supports filtering, tagging, assigning, and prioritizing conversations. · chattrik.com, 4 Oct 2026
- Performance
- The product provides insights into conversations and team activity to help monitor performance. · chattrik.com, 4 Oct 2026
- Pricing terms
- The pricing page labels Starter and Growth prices “Per Seats” and says there are no setup fees and subscriptions can be canceled anytime. · chattrik.com, 4 Oct 2026
- Purpose
- Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one inbox. · chattrik.com, 4 Oct 2026
- Security
- The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards. · chattrik.com, 4 Oct 2026
- Support
- The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth. · chattrik.com, 4 Oct 2026
- Supported mobile systems
- Chattrik says its mobile app offers Android and iOS experiences and links to Google Play and Apple's App Store. · chattrik.com, 4 Oct 2026
- Target users
- The product page describes Omni Channel as built for growing businesses, and says it suits businesses of all sizes. · chattrik.com, 4 Oct 2026
- Team collaboration
- Agents can assign chats, route conversations to agents or departments, and share private internal notes. · chattrik.com, 4 Oct 2026
- Trial
- The maker advertises a free trial, but the pages reviewed do not state its duration. · chattrik.com, 4 Oct 2026
Where Chattrik Omni Channel stands on Freedom251
- Social Customer Service Software#9 of 34