No. 20of 34 ·Social Customer Service Software

Chattrik Omni Channel

Name: Chattrik Omni Channel
Price: 14.99 USD

Web · Android · iPhone· paid plans from $14.99/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Chattrik Omni Channel is ranked #20 of 34 in social customer service software on Freedom251. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $14.99/mo.

Chattrik Omni Channel plans and pricing

All plans

Starter $14.99/mo $14.99 Per Seats AI Chatbot · Omni Channel · Install chat widget · Email support chattrik.com · 4 Oct 2026

Growth $39.99/mo $39.99 Per Seats All Starter features · Chat routing · Departments · Reports · Dedicated account manager chattrik.com · 4 Oct 2026

Enterprise Custom Pricing Social and business channels · Custom analytics · Customer portal · Unified agent workspace chattrik.com · 4 Oct 2026

Compared on social customer service software

Free plan: No
Paid from: $9.99/user/mo
Social accounts: 2
Unified social inbox: Yes
Team assignment: Yes
Mobile app: Yes

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The record

Purpose: Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one inbox.
Conversation history: The product lets agents view previous customer conversations across channels for context.
Team collaboration: Agents can assign chats, route conversations to agents or departments, and share private internal notes.
Organization: The unified inbox supports filtering, tagging, assigning, and prioritizing conversations.
Performance: The product provides insights into conversations and team activity to help monitor performance.
Supported mobile systems: Chattrik says its mobile app offers Android and iOS experiences and links to Google Play and Apple's App Store.
Target users: The product page describes Omni Channel as built for growing businesses, and says it suits businesses of all sizes.
Industries: The maker lists logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms as industries served.
Security: The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards.
Support: The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth.
Trial: The maker advertises a free trial, but the pages reviewed do not state its duration.
Pricing terms: The pricing page labels Starter and Growth prices “Per Seats” and says there are no setup fees and subscriptions can be canceled anytime.
Price from: $14.99/mo

Where it ranks on Freedom251

Best Social Customer Service Software in 2026#20 of 34

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Sources

chattrik.com/omnichannel/· checked 4 Oct 2026
chattrik.com/mobile-app/· checked 4 Oct 2026
chattrik.com/pricing/· checked 4 Oct 2026