Upcellia

Upcellia is ranked #5 of 35 in social customer service software on Freedom251. It runs on Android, iOS, Web. There is a free plan. Paid plans start at $19/mo.

Upcellia plans and pricing

All plans

Free Free Gratis 1 channel · 1 user · 1 mailbox · 100 conversations/month · 100 contacts · 2-month history · 0 AI agents · 0 automations · 1 GB storage upcellia.com · 30 Sept 2026

PricingPage.plans.lite.name $19/mo $19.00 / mes 1 channel · 1 user · 1 mailbox · unlimited conversations · unlimited contacts · 2-month history · WhatsApp campaigns · 0 AI agents · 1 GB storage upcellia.com · 30 Sept 2026

Essential $69/mo $69.00 / mes 2 channels · 3 users · 3 mailboxes · 24-month history · 3 funnels · unlimited contacts · unlimited automations · 1 AI agent · 1,000 AI credits/month · 10 knowledge-base sources · 10 GB storage upcellia.com · 30 Sept 2026

Advanced $139/mo $139.00 / mes 5 channels · 10 users · 5 mailboxes · 36-month history · 7 funnels · unlimited contacts · unlimited automations · 2 AI agents · 5,000 AI credits/month · 30 knowledge-base sources · 30 GB storage upcellia.com · 30 Sept 2026

Premium $289/mo $289.00 / mes 10 channels · 25 users · 7 mailboxes · 48-month history · 15 funnels · unlimited contacts · unlimited automations · 3 AI agents · 15,000 AI credits/month · 100 knowledge-base sources · 100 GB storage upcellia.com · 30 Sept 2026

Compared on social customer service software

Free plan: Yes
Social accounts: 2
Unified social inbox: Yes
Comment management: Yes
Reply automation: Yes
Team assignment: Yes
Mobile app: Yes

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Upcellia

Product: Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents.
Unified inbox: The unified inbox centralizes WhatsApp Business, Instagram, Facebook Messenger, TikTok and Webchat, with threaded conversations and assignment to agents or departments.
Collaboration: Teams can use private internal notes, segmentation tags, contact custom fields, conversation states and multiple branches or mailboxes in one account.
AI agents: Cellia is a multimodal AI engine that understands text, voice and audio and is trained on each company’s documents and processes with defined operating limits.
Lead capture: Upcellia captures leads automatically from Facebook and TikTok and provides custom web forms.
Integrations: The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled.
Security and compliance: Upcellia states that it complies with the EU GDPR, provides data access, rectification, deletion and portability rights, and has an appointed data protection officer.
Data retention: Conversation history is retained according to plan for 2, 24, 36 or 48 months and then securely deleted unless law requires longer retention.
Support: Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings.
Audience: The company says it serves real clients in Spain and Peru, including clinics, real estate, ecommerce, academies and marketing agencies.
Mobile apps: Upcellia links to downloads on Apple’s App Store and Google Play, alongside its app.upcellia.com web application.
Upcoming products: The site lists Email Marketing and Upcellia Voice as coming soon; Voice is described as a virtual call center with live transcription and an AI assistant.
Headquarters: Barcelona, Spain
Price from: $19/mo

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Where it ranks on Freedom251

Best Social Customer Service Software in 2026#5 of 35

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Sources

upcellia.com/en· checked 30 Sept 2026
upcellia.com/en/products/multichannel· checked 30 Sept 2026
upcellia.com/es/sobre-nosotros· checked 30 Sept 2026
upcellia.com/en/privacy-policy· checked 30 Sept 2026
upcellia.com/en/gdpr· checked 30 Sept 2026
upcellia.com/es/precios· checked 30 Sept 2026