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Deskero
by Deskero
What Deskero is
Deskero is a customer-support platform with a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. Its free Start plan includes one agent and unlimited customers. Grow adds social network ticketing, automatic assignment, live chat, and full APIs, with a maximum of five agents. Business provides multi-channel support, ticket assignment rules, service levels, automations, and unlimited agents. Premium also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. Start costs nothing. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. Deskero was founded in 2012 and is headquartered in London, United Kingdom.
Who it suits
Deskero suits teams that need a shared way to manage customer requests, with options for help content, customer access, ticket automation, and service levels. The free plan is limited to one agent, while paid plans offer options for teams of up to five or unlimited agents.
What it does well
- Free plan includes unlimited customers.
- Includes a shared inbox and customer portal.
- Business and Premium allow unlimited agents.
- Paid plans add automation and service-level features.
What to know first
- Free plan includes one agent.
- Grow is limited to five agents.
- Paid prices are billed per agent with monthly payment.
Limits
The free Start plan includes one agent, though customers are unlimited. Grow is limited to five agents. Business and Premium allow unlimited agents.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Start | first agent free; extra agents USD 4.00 per agent/month with annual payment · 1 free agent · attachment limit 2 MB per file | Free |
| Grow | USD 12.00 monthly or USD 9.00 per agent/month with annual payment · maximum 5 agents · social ticketing · automatic assignment · live chat · desktop notifications · full APIs | $12 a month |
| Business | USD 30.00 monthly or USD 25.00 per agent/month with annual payment · unlimited agents · complete multichannel support · assignment rules · chat and feedback widget · service levels · automations | $30 a month |
| Premium | USD 120.00 monthly or USD 90.00 per agent/month with annual payment · unlimited agents · multi-brand management · time tracking · extended business rules · free internal agents · extra support and customizations | $120 a month |
As deskero.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit deskero.com.
- Choose the free Start plan or a paid plan based on its listed features and agent allowance.
- For Grow, Business, or Premium, select annual billing or the listed monthly-payment price.
- Use the API platform and API access listed for Deskero.
Verdict
Deskero offers a free entry plan and paid tiers that add customer-support tools and team capacity. The right tier depends on agent count and whether features such as live chat, multi-channel support, or multi-brand management are needed.
Questions
Does Deskero have a free plan?
Yes. Start costs nothing and includes one agent with unlimited customers.
How much do the paid plans cost?
Grow is $9 a month billed annually, or USD 12 per agent per month with monthly payment. Business is $25 a month billed annually, or USD 30 per agent per month with monthly payment. Premium is $90 a month billed annually, or USD 120 per agent per month with monthly payment.
How many agents can each plan include?
Start includes one agent, Grow has a maximum of five, and Business and Premium support unlimited agents.
Which features does Grow add?
Grow includes social network ticketing, automatic assignment, live chat, and full APIs.
What does Premium include?
Premium includes unlimited agents, multi-brand management, time tracking, extended business rules, and free internal agents.
Who makes Deskero, and where is it headquartered?
Deskero is made by Deskero, which is headquartered in London, United Kingdom. The maker was founded in 2012.
Facts from Deskero's own pages
- Included agent seats
- 1 · deskero.com, 19 Sept 2026
- API
- Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. · deskero.com, 15 Oct 2026
- API access
- Yes · deskero.com, 19 Sept 2026
- API documentation
- The developer guide says API access requires a client ID and an authorized API token configured in account security settings. · deskero.com, 15 Oct 2026
- Automation
- Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. · deskero.com, 15 Oct 2026
- Availability claim
- The features page advertises 99.9% uptime. · deskero.com, 15 Oct 2026
- Company history
- Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013. · deskero.com, 15 Oct 2026
- Company milestone
- Deskero says it had hundreds of clients across 30 countries by 2015 and released a redesigned AI version in 2018. · deskero.com, 15 Oct 2026
- Customer portal
- Yes · deskero.com, 19 Sept 2026
- Custom hosting
- Deskero says it can place a platform on a custom geographically located server and provide dedicated instances. · deskero.com, 15 Oct 2026
- Documentation
- The user guide covers subscription, access roles, dashboards, ticket import and processing, customers, social monitoring and knowledge-base administration. · deskero.com, 15 Oct 2026
- Email intake
- Deskero imports email through forwarding or IMAP/POP3 and can filter messages into tickets using keywords and assignment rules. · deskero.com, 15 Oct 2026
- Founded
- 2012 · deskero.com, 28 Sept 2026
- Free plan
- Yes · deskero.com, 19 Sept 2026
- Google Play listing
- The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count. · play.google.com, 15 Oct 2026
- Headquarters
- London, United Kingdom · deskero.com, 28 Sept 2026
- Help center
- Yes · deskero.com, 19 Sept 2026
- Integrations
- Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. · deskero.com, 15 Oct 2026
- Knowledge base
- Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content. · deskero.com, 15 Oct 2026
- Legal maker
- Deskero is a service of Nabra LTD, registered in England and Wales under company number 06240597. · deskero.com, 15 Oct 2026
- Licence
- Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering. · deskero.com, 15 Oct 2026
- Limit: configuration and training
- Software Advice summaries mention an under-designed chat system, insufficient configuration options for some businesses and no webinar-based training. · softwareadvice.com, 15 Oct 2026
- Limit: free tier
- G2 reviews say the free version is restricted, including one reviewer’s complaint that it allows only one administrator. · g2.com, 15 Oct 2026
- Limit: language and attachments
- Capterra reviews mention that the French language pack needs updating and that attachment-size limits can be too small. · capterra.com, 15 Oct 2026
Where Deskero stands on Freedom251
- Social Customer Service Software#1 of 34
- Help desk software#10 of 101