Sendiee Teambox
Sendiee Teambox is a shared inbox for support and sales teams, bringing WhatsApp, Instagram, Messenger and LINE conversations into one queue. Messages from a customer across supported channels can appear in a single thread. Teams can route chats by conditions, assign them manually or use AI handover to send a human request to a team and round-robin an agent with a summary. Admin, Manager, Team Lead and Agent roles support team management and conversation visibility. Inbox controls include filters, custom statuses, assignment history and insights on volume, response time and resolution. AI tools include translation, summaries, quick replies, per-chat controls and live manager instructions. The free plan includes one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member. Paid plans start at $12 per month when billed annually, and a 14-day trial is listed. Apps are available on web, macOS, Windows, iPhone, iPad and Android.
Who it is for
Teambox suits support or sales teams handling conversations across multiple messaging channels. Its role controls, routing and team insights may help teams managing shared queues.
What is good
- Combines four messaging channels in one queue.
- Supports condition-based routing and manual assignment.
- Provides role-based visibility and team management.
- Includes translation, summaries and quick replies.
- Apps include push notifications and biometric locks.
What to know first
- Free plan allows one channel.
- Free plan is limited to one team member.
- Creator plans do not include WhatsApp.
- Enterprise pricing is not listed.
Verdict
Teambox brings shared conversations, routing and AI-assisted inbox tools together, with apps across desktop and mobile platforms. Check plan channel, team and contact limits before choosing a tier.
Sendiee Teambox plans and pricing
All plansCompared on social customer service software
- Free plan
- Yes
- Social accounts
- 2
- Unified social inbox
- Yes
- Comment management
- Yes
- Reply automation
- Yes
- Team assignment
- Yes
- Mobile app
- Yes
