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Sendiee Teambox
What Sendiee Teambox is
Sendiee Teambox is a shared inbox for support and sales teams, bringing WhatsApp, Instagram, Messenger and LINE conversations into one queue. Messages from a customer across supported channels can appear in a single thread. Teams can route chats by conditions, assign them manually or use AI handover to send a human request to a team and round-robin an agent with a summary. Admin, Manager, Team Lead and Agent roles support team management and conversation visibility. Inbox controls include filters, custom statuses, assignment history and insights on volume, response time and resolution. AI tools include translation, summaries, quick replies, per-chat controls and live manager instructions. The free plan includes one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member. Paid plans start at $12 per month when billed annually, and a 14-day trial is listed. Apps are available on web, macOS, Windows, iPhone, iPad and Android.
Who it suits
Teambox suits support or sales teams handling conversations across multiple messaging channels. Its role controls, routing and team insights may help teams managing shared queues.
What it does well
- Combines four messaging channels in one queue.
- Supports condition-based routing and manual assignment.
- Provides role-based visibility and team management.
- Includes translation, summaries and quick replies.
- Apps include push notifications and biometric locks.
What to know first
- Free plan allows one channel.
- Free plan is limited to one team member.
- Creator plans do not include WhatsApp.
- Enterprise pricing is not listed.
Limits
The Free plan includes 1 channel, 1 AI assistant, 1,000 contacts, 1,000 conversations/month, and 1 team member. Pro includes 2 channels, 30,000 contacts, 1 Lakh conversations/month, 10 users, 5 agents, and a shared inbox; Business includes 3 channels, 80,000 contacts, 10 Lakh conversations/month, 20 users, 10 agents, and 3 teams.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 1 channel · 1 AI assistant · 1,000 contacts · 1,000 conversations/month · 1 team member | Free |
| Creator Lite | billed annually · Instagram and Messenger · no WhatsApp · 30,000 contacts · 2 users · shared team inbox | $22 a year |
| Creator Plus | billed annually · Instagram and Messenger · no WhatsApp · 80,000 contacts · 5 users · 10 agents · 3 teams · shared inbox | $29 a year |
| Growth | billed annually · 1 channel · 5,000 contacts · 10,000 conversations/month · 5 team members | $30 a year |
| Pro | billed annually · 2 channels · 30,000 contacts · 1 Lakh conversations/month · 10 users · 5 agents · shared inbox | $52 a year |
| Business | billed annually · 3 channels · 80,000 contacts · 10 Lakh conversations/month · 20 users · 10 agents · 3 teams · shared inbox | $67 a year |
| Enterprise | Custom channels, tools, contact limits, campaigns, conversations, integrations and SLA | On request |
As sendiee.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Sendiee Teambox website.
- Choose the Free plan or a paid plan that fits your channel and team needs.
- Use the 14-day trial if you want to try the service before choosing a plan.
- Access Teambox on the web or download its app for macOS, Windows, iPhone, iPad, or Android.
- Set up teams and roles, then route or assign incoming conversations.
Overview
Sendiee Teambox is a shared inbox for support and sales teams handling customer conversations across WhatsApp, Instagram, Messenger and LINE. It is best suited to teams that need routing, shared ownership and AI assistance across channels. Its broad inbox controls are appealing, but channel, contact and team limits make plan choice central.
Messages from the same customer on supported channels can appear in one thread, giving agents a consolidated conversation view. Teambox pairs that with condition-based routing, manual assignment and AI handover. Readers comparing this category can browse Social Customer Service Software.
Key features
Routing and team control
Condition-based routing can direct conversations according to team rules, while manual assignment leaves triage in agents' hands. AI handover routes a request for a person to a team, assigns an agent in rotation and supplies a summary. That is a useful middle ground for teams automating initial sorting without giving up human ownership.
Admin, Manager, Team Lead and Agent roles, along with role-based conversation visibility and team management, support a more structured inbox than a single shared queue. Advanced filters, custom statuses and assignment history help teams track work; team and agent insights cover volume, response time and resolution. The value of those controls depends on having enough agents and teams in the selected tier.
AI and integrations
Per-chat AI controls, live manager instructions, translation, conversation summaries and quick replies give teams several ways to support agent work. Pro and Business include Shopify, Zoho and Meta Pixel (CAPI); Enterprise allows custom integrations. Teams dependent on a different integration set should weigh that tier boundary before choosing.
The apps include push notifications and mobile biometric locks. Sendiee states that it encrypts data at rest with AES-256 and in transit with TLS 1.2+, offers a SOC 2 Type II report under NDA, and says its policy records a Type I attestation in 2025.
Pricing
Teambox is freemium, with a 14-day trial and paid plans from $12/mo (annual). The plan figures below are shown as USD per year, billed annually where stated; the annual dollar amount is the clearest basis for comparing tiers.
| Plan | Price | Limits and fit |
|---|---|---|
| Free | free | 1 channel, 1 AI assistant, 1,000 contacts, 1,000 conversations/month and 1 team member. A narrow solo starting point, not a team inbox for multiple agents. |
| Creator Lite | $22 a year, billed annually | Instagram and Messenger, no WhatsApp, 30,000 contacts, 2 users and shared team inbox. Suits a small social-channel team that does not need WhatsApp. |
| Creator Plus | $29 a year, billed annually | Instagram and Messenger, no WhatsApp, 80,000 contacts, 5 users, 10 agents, 3 teams and shared inbox. More room for team structure, but still limited to those two channels. |
| Growth | $30 a year, billed annually | 1 channel, 5,000 contacts, 10,000 conversations/month and 5 team members. A modest step up from Free, though the single-channel cap and conversation quota constrain broader use. |
| Pro | $52 a year, billed annually | 2 channels, 30,000 contacts, 1 Lakh conversations/month, 10 users, 5 agents and shared inbox; 10 team members, 5 agents and 1 team. Priority support and Shopify, Zoho and Meta Pixel (CAPI) are included. A fit for a small operation needing two channels and integrations. |
| Business | $67 a year, billed annually | 3 channels, 80,000 contacts, 10 Lakh conversations/month, 20 users, 10 agents, 3 teams and shared inbox; 20 team members, 10 agents and 3 teams. Includes priority support, an account manager and the Pro integrations. It gives a growing operation more capacity, but remains capped at three channels. |
| Enterprise | Custom pricing | Custom channels, tools, contact limits, campaigns, conversations, integrations and SLA, plus priority support and an account manager. It is the tier for teams whose requirements exceed the fixed plan limits. |
The free plan's one-member, one-channel cap makes it a trial of the workflow rather than a shared team setup. Creator plans trade WhatsApp for higher contact capacity at their stated user and agent limits; Growth keeps one channel and adds a conversation quota. Pro and Business widen channel and team capacity, while Enterprise is custom pricing. Apps are free downloads, but the shared inbox is included with Pro, Business, Creator Lite, Creator Plus and Enterprise plans.
Platforms
Teambox is available on web, macOS, Windows, iPhone and iPad, and Android. That range suits teams splitting work between desktop and mobile, with push notifications and biometric locks on its apps.
Who it's for
Teambox is a strong fit for support and sales teams that want a consolidated view of customer conversations, defined assignment paths and practical AI assistance. It is less suitable for teams that need WhatsApp on a Creator plan, more than three channels outside Enterprise, or more capacity than a plan's contact, conversation, agent or team caps allow.
Pros and cons
- Pros: Threads can combine a customer's supported-channel messages, reducing fragmentation across queues.
- Pros: Routing, role-based visibility, statuses and assignment history support shared accountability as teams grow.
- Pros: Translation, summaries, quick replies and AI handover provide several distinct ways to assist agents.
- Cons: Free allows only one team member and one channel, so it cannot serve a multi-agent workflow.
- Cons: Creator Lite and Creator Plus exclude WhatsApp, while Growth permits only one channel.
- Cons: Pro and Business have fixed team, agent and channel limits; broader customization requires Enterprise.
Alternatives
Soclo is an alternative for social publishing: its free plan allows connecting accounts and publishing manually, with 0 credits each month. Upcellia may suit a smaller single-mailbox workload, with one channel, one user, 100 conversations/month and 100 contacts on its free plan.
Desku AI Chatbot Builder is another freemium option, with a free plan for two agents and one inbox. AmmarAI Smart Inbox is an alternative for web users seeking a smart inbox. ConvoHub offers another freemium option. Deskero is another freemium alternative.
Verdict
Choose Sendiee Teambox if your support or sales team needs a shared, cross-channel inbox with explicit routing, team controls and AI assistance. Its strongest case is bringing conversation handling and agent workflow into one product; look elsewhere if the fixed channel or team caps, or Creator plans' lack of WhatsApp, do not fit your operation.
Verdict
Teambox brings shared conversations, routing and AI-assisted inbox tools together, with apps across desktop and mobile platforms. Check plan channel, team and contact limits before choosing a tier.
Questions
Is there a free plan?
Yes. The Free plan costs nothing and includes 1 channel, 1 AI assistant, 1,000 contacts, 1,000 conversations/month, and 1 team member.
Is there a free trial?
Yes, a 14-day trial is listed.
How much do paid plans cost?
The pricing note says paid plans start at $12/mo billed annually. Listed plans include Creator Lite at $22 a year, Creator Plus at $29 a year, Growth at $30 a year, Pro at $52 a year, and Business at $67 a year. Enterprise has custom pricing.
Which platforms are supported?
Teambox is available on the web, macOS, Windows, iPhone, iPad, and Android.
Which integrations are listed?
The pricing feature matrix lists Shopify, Zoho, and Meta Pixel (CAPI) on Pro and Business, and custom integrations on Enterprise.
Who makes Teambox?
Sendiee describes Teambox as an omnichannel shared inbox for support and sales teams. Sendiee is a Codestormx product registered in Tiruppur, Tamil Nadu.
Facts from Sendiee Teambox's own pages
- AI tools
- Features include per-chat AI controls, live manager instructions, translation, conversation summaries and quick replies. · sendiee.com, 30 Sept 2026
- Apps
- Teambox is available on the web, macOS, Windows, iPhone and iPad, and Android; its apps include push notifications and mobile biometric locks. · sendiee.com, 30 Sept 2026
- Company
- Sendiee describes Teambox as an omnichannel shared inbox for support and sales teams and says Sendiee is a Codestormx product registered in Tiruppur, Tamil Nadu. · sendiee.com, 30 Sept 2026
- Cross-channel threads
- Messages from one customer across supported channels appear in a single conversation thread. · sendiee.com, 30 Sept 2026
- Inbox controls
- The inbox supports advanced filters, custom statuses, assignment history, and team and agent insights for volume, response time and resolution. · sendiee.com, 30 Sept 2026
- Integrations
- The pricing feature matrix lists Shopify, Zoho and Meta Pixel (CAPI) on Pro and Business, and custom integrations on Enterprise. · sendiee.com, 30 Sept 2026
- Notable limits
- Pro includes 10 team members, 5 agents and 1 team, while Business includes 20 members, 10 agents and 3 teams. · sendiee.com, 30 Sept 2026
- Plan availability
- The shared inbox is included with Pro, Business, Creator Lite, Creator Plus and Enterprise plans; the apps are free downloads. · sendiee.com, 30 Sept 2026
- Product
- Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into one queue. · sendiee.com, 30 Sept 2026
- Routing and handover
- Teambox supports condition-based routing, manual assignment, and AI handover that routes a human request to a team and round-robins an agent with a summary. · sendiee.com, 30 Sept 2026
- Security
- Sendiee states that it encrypts data at rest with AES-256 and in transit with TLS 1.2+, and offers a SOC 2 Type II report under NDA while its policy says Type I was attested in 2025. · sendiee.com, 30 Sept 2026
- Support
- The pricing page lists priority support with Pro, Business, Creator Plus and Enterprise, and an account manager with Business and Enterprise. · sendiee.com, 30 Sept 2026
- Teams and roles
- The product lists Admin, Manager, Team Lead and Agent roles, with role-based conversation visibility and team management. · sendiee.com, 30 Sept 2026
Where Sendiee Teambox stands on Freedom251
- Social Customer Service Software#5 of 34