Desku AI Chatbot Builder

Overview

Desku AI Chatbot Builder is a chatbot and social customer-service tool for teams that want automated responses alongside a shared inbox. Its strongest fit is a support team that needs both bot-led answers and a way to pass conversations to people; teams focused only on building a chatbot may find the broader service set unnecessary.

Bot creation, knowledge-base answers and human handoff sit alongside social inbox and team workflow tools. The trade-off to weigh first is capacity: the free tier supports two agents, while paid plans raise that ceiling at increasing monthly prices.

Key features

Bot creation and escalation

A visual flow builder lets teams shape chatbot interactions, and AI bot generation provides another route to creating a bot. Knowledge-base answers support automated responses grounded in support content. Human handoff is important for cases automation cannot resolve, so the bot can be part of a service workflow rather than the only point of contact.

Shared social service

The unified social inbox, comment management and reply automation bring public interactions into the service mix. Team assignment supports distributing conversations among agents. This combination is more useful to teams managing ongoing social customer service than to organizations seeking bot creation in isolation. Desku describes its deployment as multichannel, but no channel-specific plan allowances are established.

Pricing

Desku offers a free plan and three paid plans, all with monthly billing. The free plan costs nothing and includes two agents and one inbox. It is a practical starting point for a very small team, but the single inbox and two-agent cap limit its room to grow.

Growth costs $39 a month and includes six agents, making it the entry paid option for teams that need more than the free allowance. Advance costs $79 a month for 12 agents, while Business costs $179 a month for 25 agents. Those higher tiers chiefly make sense when the service team needs the additional agent capacity; the published plan details do not establish differences in feature access or usage quotas among them.

A 14-day trial is available. Teams should compare their staffing needs with the agent ceilings before committing: the free plan is sharply limited by its two-agent, one-inbox allowance, and the paid tiers step up in both price and capacity.

Platforms

Desku is available on the web, iOS and Android, giving teams desktop and mobile access. A mobile app is included in its platform offering, which can suit agents who need to handle service away from a desktop.

Who it's for

Desku is a good fit for customer-service teams that combine chatbot responses with social inbox work and need conversations assigned among agents. Small teams can start on the free plan, while larger teams can choose a paid tier aligned to a higher agent count. It is less compelling for organizations that only want a standalone chatbot or do not need social conversation management.

Pros and cons

• Pros: Visual flow building, AI bot generation and knowledge-base answers cover several parts of chatbot setup and response.
• Pros: Human handoff, team assignment and a unified social inbox connect automation with agent-led service.
• Pros: Web, iOS and Android support gives agents desktop and mobile access.
• Cons: The free plan allows only two agents and one inbox, which constrains team use.
• Cons: Paid pricing rises from $39 a month to $179 a month as agent allowances increase; the plan details do not establish feature or quota differences beyond agent counts.

Alternatives

For broader Social Customer Service Software options, compare tools across the category. The Social Media Customer Service Software category is a useful next stop when social-channel service is the priority, while Chatbot Builders is more relevant if bot creation is the main requirement.

Sendiee Teambox is worth considering for a free plan with one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member; its stated Creator Lite plan is $22 a month.

Mixdesk has a free tier with 10 conversations, 10 connected channel accounts and 100 translation characters, but no AI messages. It may suit a reader who wants to start with connected accounts and limited usage before considering its $49 a month Essential plan.

Soclo offers a free plan with zero monthly credits and manual account connection and publishing. It is an alternative to examine if that free-plan scope matches your needs.

Upcellia has a free tier capped at one channel, one user, one mailbox and 100 conversations per month, with no AI agents or automations. It may suit a very small team that can work within those limits.

AmmarAI Smart Inbox is another option to compare for its stated paid tiers, which include higher monthly word and image allowances and support for longer documents and transcripts.

eksis has a free tier with one workspace, one social account and one team seat, alongside limits on scheduled posts, inbox history, automation and storage. It is an alternative for readers whose needs fit those stated social-account and posting limits.

ViralDashboard offers a trial and a Starter plan; its free tier includes three social profiles, one brand, 30 scheduled posts per month, a basic analytics dashboard and 100 AI credits per month.

Deskero is another customer-service option to compare, with a free Start plan that includes one agent and unlimited customers.

Verdict

Choose Desku if your team needs chatbot creation, automated answers and human-led social service in one tool, and its agent allowances match your staffing. The main reason to look elsewhere is the cost of scaling beyond the free two-agent, one-inbox tier, particularly if you do not need the wider social-service workflow.