UChat
What UChat is
UChat is a freemium no-code platform for building chatbots and AI agents across messaging channels. Its drag-and-drop flow builder lets teams design conversation paths and publish them without coding. AI agents can use a selected large language model, business knowledge, guardrails, and AI Functions that connect to APIs, databases, or apps. UChat describes support for more than 12 channels, including Messenger, WhatsApp, Instagram, Telegram, Web Chat, Line, VK, and Viber. Knowledge-base answers and human handoff are available, while Kanban-style CRM and ticket boards help track, assign, and prioritize requests. Integrations listed by the maker include OpenAI, Claude, Google Gemini, Shopify, HubSpot, Zapier, Stripe, Calendly, and Google Sheets. iOS and Android apps provide notifications plus contact and order management. The Free plan costs nothing; Business costs $15 a month and Partner costs $199 a month.
Who it suits
UChat suits teams automating customer conversations across several messaging channels, especially those needing visual flows, AI agents, CRM boards, or human escalation.
What it does well
- No-code visual flow builder
- Supports more than 12 channels
- AI agents with guardrails and business knowledge
- CRM and ticket boards included
- Free plan available
What to know first
- Free plan limited to 200 bot users
- Provider and AI API charges may apply
- Some plans have unlisted prices
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | 1 bot · 1,000 bot users · 5 members | On request |
| Partner Plan | 5 bots · 10,000 bot users · 5 members | On request |
| Business | 1 bot · 1,000 bot users · 5 members · unlimited automations · unlimited conversations | $15 a month |
| Partner | 5 bots · 10,000 bot users · 5 members · white label · custom domain and pricing | $199 a month |
| Free | 1 bot · 200 bot users · free forever · no credit card required | On request |
As uchat.com.au lists them, read 21 Sept 2026. The maker's own page has the final word.
Verdict
UChat combines multichannel chatbot building, configurable AI agents, knowledge answers, and operational ticket tracking. Its free tier offers a starting point, while higher plans add capacity and features at listed or unlisted prices.
Facts from UChat's own pages
- AI agents
- AI agents can use a selected large language model, business knowledge, guardrails, and AI Functions to connect to APIs, databases, or apps. · uchat.au, 12 Oct 2026
- AI bot generation
- Yes · uchat.com.au, 21 Sept 2026
- Channels
- UChat describes support for more than 12 communication channels, including Messenger, WhatsApp, Instagram, Telegram, Web Chat, Line, VK, and Viber. · uchat.au, 12 Oct 2026
- Company
- The maker identifies itself as Smart Link Pty Ltd and says UChat was founded in 2019. · uchat.au, 12 Oct 2026
- CRM and tickets
- UChat provides Kanban-style CRM and ticket boards for tracking, assigning, and prioritizing customer requests. · uchat.com.au, 12 Oct 2026
- Deployment channels
- multichannel · uchat.com.au, 21 Sept 2026
- Flow builder
- Its visual drag-and-drop builder lets users design conversation flows and deploy them across channels without coding. · uchat.au, 12 Oct 2026
- Free plan
- Yes · uchat.com.au, 21 Sept 2026
- Free trial
- New accounts receive 14 days of full access to Pro features without a credit card. · uchat.au, 12 Oct 2026
- Human handoff
- The platform can transfer complex conversations from AI to human agents while retaining conversation context. · uchat.com.au, 12 Oct 2026
- Integrations
- The maker lists integrations including OpenAI, Claude, Google Gemini, Shopify, HubSpot, Zapier, Stripe, Calendly, and Google Sheets. · uchat.com.au, 12 Oct 2026
- Knowledge-base answers
- Yes · uchat.com.au, 21 Sept 2026
- Mobile apps
- The UChat mobile app is available for iOS and Android and supports conversation notifications and contact and order management. · uchat.au, 12 Oct 2026
- Partner support
- The Partner plan includes priority and live chat support, and its comparison table lists a 4-hour response time. · uchat.au, 12 Oct 2026
- Privacy
- UChat's privacy policy says Smart Link Pty Ltd processes personal data of customers, end users, website users, newsletter subscribers, potential customers, and business partners. · uchat.au, 12 Oct 2026
- Product
- UChat is a no-code chatbot and AI agent platform for automating customer interactions across messaging channels. · uchat.au, 12 Oct 2026
- Subprocessors
- UChat says it will notify customers at least 30 days before adding a subprocessor and accepts objections within 14 days of notice. · uchat.au, 12 Oct 2026
- Usage limits and charges
- The pricing page lists 200 bot users on Free and 1,000 on Business; phone-channel provider fees and charges for a user's own AI API key may apply. · uchat.au, 12 Oct 2026
- Visual flow builder
- Yes · uchat.com.au, 21 Sept 2026
Where UChat stands on Freedom251
- Chatbot Builders#18 of 257