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Best Customer Service - Midmarket Software in 2026

Midmarket teams can use the customer service software in this list. These tools can run through web or API services, mobile apps, self-hosted setups, or Linux, depending on the product.

  1. 1

    FreeScout

    Free plan AndroidAPIiPhone+2

    FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application.

    7.6 Free plan Visit site
  2. 2

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.2 30-day trial Visit site
  3. 3

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  4. 4

    osTicket

    Free plan APISelf-hostedWeb

    osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

    7.1 Free plan Visit site
  5. 5

    Help Scout

    by Help Scout
    Free plan API

    Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

    7.0 Free plan · paid from $25/user/mo · 15-day trial Visit site
  6. 6

    Vision Helpdesk

    Free plan AndroidAPIiPhone+4

    Choose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name.

    7.0 From $8/mo (annual) · 30-day trial Visit site
  7. 7

    Hiver

    Free plan API

    Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.

    6.9 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  8. 8

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Znuny provides configurable ticket workflows, automation, and self-service tools, with multiple deployment choices.

    6.9 Free plan Visit site
  9. 9

    ManageEngine SupportCenter Plus

    Free plan API

    SupportCenter Plus offers a free tier for small support teams and monthly paid plans with stated billing and automation coverage. The listed platform information is limited to API.

    6.8 Free plan · paid from $100/user/mo Visit site
  10. 10

    ProProfs Help Desk

    Free plan API

    Pick ProProfs Help Desk if you want to manage support tickets in a shared inbox with automation, SLAs, and customer-facing help resources.

    6.7 Free plan · paid from $23.88/user/mo (annual) Visit site
  11. 11

    Deskpro

    Free trial AndroidAPIiPhone+2

    Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options.

    6.6 From $39/mo · 14-day trial Visit site
  12. 12

    UVdesk

    Free plan API

    UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.

    6.6 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  13. 13

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.5 From $25/user/mo (annual) · 14-day trial Visit site
  14. 14

    Zammad

    by Zammad
    Free plan API

    Zammad covers core customer-support workflows, including automation, SLAs, self-service, and customer portals.

    6.5 Free plan · 30-day trial Visit site
  15. 15

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  16. 16

    HelpCrunch

    by HelpCrunch
    Free trial AndroidAPIiPhone+2

    HelpCrunch brings automated chat, human support, visitor tracking, and multiple channels into one paid platform.

    6.4 14-day trial Visit site
  17. 17

    Jitbit Helpdesk

    Free trial AndroidAPIiPhone+4

    Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options.

    6.2 From $24/mo · 21-day trial Visit site
  18. 18

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  19. 19

    Pega Customer Service

    by Pega Customer Service
    Free trial AndroidAPIiPhone+2

    Choose Pega Customer Service for enterprise service operations spanning many channels, automation types, and deployment models.

    6.1 Pricing on request Visit site
  20. 20

    Re:amaze

    by Re:amaze
    Free trial AndroidAPIiPhone+1

    Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

    6.0 14-day trial Visit site
  21. 21

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  22. 22

    LiveAgent

    by LiveAgent
    Free trial API

    LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

    5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
  23. 23

    SupportBee

    Free trial APIWeb

    SupportBee combines a shared inbox with ticket management, knowledge-base publishing, reports, and integrations. Consider the Startup plan's one-team and one-knowledge-base limits when evaluating fit.

    5.7 From $17/user/mo (annual) · 14-day trial Visit site
  24. 24

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.6 From €89/user/mo Visit site
  25. 25

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free-plan limits, trial length, and paid starting prices. Check support channels, knowledge-base tools, workflow automation, SLA management, AI service agents, and customer portals. If you need to read or change code, review the licence; confirm the platform and deployment option fit your team.

Questions

Which products have a free plan?

FreeScout and Hiver are listed with free plans. Check current limits and included features before relying on a free tier.

Which products list a trial?

Trials listed for these products include 14 days for AzureDesk, 14 days for Deskpro, and 7 days for Hiver.

What paid starting prices are shown?

The listed starting rates are $5 per user per month for AzureDesk, $39 per month for Deskpro, and $25 per user per month for Hiver with annual billing.

What should I compare besides price?

Review support channels, knowledge-base tools, workflow automation, SLA management, AI service agents, customer portals, and platform support.

Can I use these tools on mobile?

The category includes products running on Android and iOS, along with web, API, self-hosted, and Linux options. Review each product's platform details before choosing.

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