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Best Customer Service - Midmarket Software in 2026

30 apps
Research read 28 Sept 2026
How the order is worked out

1

FreeScout

Free plan AndroidAPIiPhone+2

FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application.

7.6 Free plan Visit site
2

Gorgias
by Gorgias
Free plan AndroidAPIExtension+2

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

7.2 30-day trial Visit site
3

Freshdesk
by Freshdesk
Free plan API

Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

7.1 From $19/mo (annual) · 14-day trial Visit site
4

osTicket

Free plan APISelf-hostedWeb

osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

7.1 Free plan Visit site
5

Help Scout
by Help Scout
Free plan API

Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

7.0 Free plan · paid from $25/user/mo · 15-day trial Visit site
6

Vision Helpdesk

Free plan AndroidAPIiPhone+4

Choose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name.

7.0 From $8/mo (annual) · 30-day trial Visit site
7

Hiver

Free plan API

Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.

6.9 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
8

Znuny
by Znuny
Free plan APILinuxSelf-hosted+1

Znuny provides configurable ticket workflows, automation, and self-service tools, with multiple deployment choices.

6.9 Free plan Visit site
9

ManageEngine SupportCenter Plus

Free plan API

SupportCenter Plus offers a free tier for small support teams and monthly paid plans with stated billing and automation coverage. The listed platform information is limited to API.

6.8 Free plan · paid from $100/user/mo Visit site
10

ProProfs Help Desk

Free plan API

Pick ProProfs Help Desk if you want to manage support tickets in a shared inbox with automation, SLAs, and customer-facing help resources.

6.7 Free plan · paid from $23.88/user/mo (annual) Visit site
11

Deskpro

Free trial AndroidAPIiPhone+2

Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options.

6.6 From $39/mo · 14-day trial Visit site
12

UVdesk

Free plan API

UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.

6.6 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
13

Front
by Front
Free trial AndroidAPIiPhone+3

Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

6.5 From $25/user/mo (annual) · 14-day trial Visit site
14

Zammad
by Zammad
Free plan API

Zammad covers core customer-support workflows, including automation, SLAs, self-service, and customer portals.

6.5 Free plan · 30-day trial Visit site
15

Zoho Desk
by Zoho Desk
Free plan API

Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
16

HelpCrunch
by HelpCrunch
Free trial AndroidAPIiPhone+2

HelpCrunch brings automated chat, human support, visitor tracking, and multiple channels into one paid platform.

6.4 14-day trial Visit site
17

Jitbit Helpdesk

Free trial AndroidAPIiPhone+4

Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options.

6.2 From $24/mo · 21-day trial Visit site
18

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

6.1 From $29/user/mo (annual) · 14-day trial Visit site
19

Pega Customer Service
by Pega Customer Service
Free trial AndroidAPIiPhone+2

Choose Pega Customer Service for enterprise service operations spanning many channels, automation types, and deployment models.

6.1 Pricing on request Visit site
20

Re:amaze
by Re:amaze
Free trial AndroidAPIiPhone+1

Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

6.0 14-day trial Visit site
21

Kustomer
by Kustomer
Paid AndroidAPIiPhone+1

Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

5.7 Pricing on request Visit site
22

LiveAgent
by LiveAgent
Free trial API

LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
23

SupportBee

Free trial APIWeb

SupportBee combines a shared inbox with ticket management, knowledge-base publishing, reports, and integrations. Consider the Startup plan's one-team and one-knowledge-base limits when evaluating fit.

5.7 From $17/user/mo (annual) · 14-day trial Visit site
24

Dixa
by Dixa
Paid API

Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

5.6 From €89/user/mo Visit site
25

Gladly
by Gladly
Paid APIWeb

Gladly brings customer service and shopping assistance together with customer journey context and integrations.

5.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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