Freedom251 › Help desk software
SupportBee
What SupportBee is
SupportBee turns customer emails into tickets that teams can assign, discuss, and resolve together. Its shared inbox, ticket automation, customer portal, and help center cover core parts of a support workflow. The knowledge base can publish self-service answers for customers or hold private material for the team. Gmail-compatible keyboard shortcuts and real-time updates support ticket work, while performance reports cover agents, teams, and labels alongside customer satisfaction ratings and ticket audit trails. Native OAuth connections are available for Gmail, Google Workspace, Microsoft Outlook, and Microsoft Office 365. Other listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. Its API can manage tickets, replies, comments, customers, agents, reports, analytics, and workflow automation. SupportBee says its pages use HTTPS and offers two-factor authentication using Google Authenticator codes. There is no free plan; the 14-day trial requires no credit card. Startup costs $20 a month and includes one knowledge base and one team, with unlimited inboxes and tickets. Enterprise costs $25 a month and also lists unlimited inboxes and tickets.
Who it suits
SupportBee may suit teams that handle customer support through email and want shared ticket management, a knowledge base, and reporting. Its API and listed integrations may also fit teams connecting support work with other tools.
What it does well
- Teams can assign and discuss customer email tickets.
- Knowledge base supports public answers or private content.
- Reports include customer ratings and ticket audit trails.
- API can manage tickets and automate workflows.
- 14-day trial requires no credit card.
What to know first
- There is no free plan.
- Startup includes one knowledge base and one team.
- The trial lasts 14 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Startup | Monthly billing · 1 Knowledge Base & 1 Team · Unlimited Email Inboxes/Tickets | $20 a month |
| Enterprise | Monthly billing · Unlimited Email Inboxes/Tickets | $25 a month |
As supportbee.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
SupportBee combines a shared inbox with ticket management, knowledge-base publishing, reports, and integrations. Consider the Startup plan's one-team and one-knowledge-base limits when evaluating fit.
Facts from SupportBee's own pages
- API
- The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows. · supportbee.com, 7 Oct 2026
- API access
- Yes · supportbee.com, 20 Sept 2026
- Availability
- The site states a 99.9% uptime figure monitored by independent providers and offers a 14-day free trial with no credit card required. · supportbee.com, 7 Oct 2026
- Company
- SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan. · supportbee.com, 7 Oct 2026
- Compliance and infrastructure
- SupportBee states that it is GDPR-compliant, runs on AWS across multiple availability zones, and tests its disaster recovery plan yearly. · supportbee.com, 7 Oct 2026
- Customer portal
- Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility. · supportbee.com, 7 Oct 2026
- Email providers
- Native OAuth integrations are available for Gmail, Google Workspace, Microsoft Outlook, and Microsoft Office 365. · supportbee.com, 7 Oct 2026
- Free plan
- No · supportbee.com, 20 Sept 2026
- Help center
- Yes · supportbee.com, 20 Sept 2026
- Integrations
- Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. · supportbee.com, 7 Oct 2026
- Knowledge base
- The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team. · supportbee.com, 7 Oct 2026
- Plan limits
- The Startup plan includes one knowledge base and one team, while the pricing page lists unlimited email inboxes and tickets. · supportbee.com, 7 Oct 2026
- Product
- SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together. · supportbee.com, 7 Oct 2026
- Reporting
- SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails. · supportbee.com, 7 Oct 2026
- Security
- SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app. · supportbee.com, 7 Oct 2026
- Shared inbox
- Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets. · supportbee.com, 7 Oct 2026
- Paid from
- 17 · supportbee.com, 20 Sept 2026
- Ticket automation
- Yes · supportbee.com, 20 Sept 2026
- Workflow
- The product includes Gmail-compatible keyboard shortcuts and real-time updates. · supportbee.com, 7 Oct 2026
Where SupportBee stands on Freedom251
- Help desk software#68 of 101
- Email Collaboration Software#26 of 35
- Customer Service - Midmarket Software#23 of 30
- Shared Inbox Software#26 of 30