Freedom251 › Customer Self-Service Software
Helpshift
What Helpshift is
Helpshift is paid software and services for gaming studios across player Support, Engagement, Trust & Safety, and Community. Its support experience includes in-game messaging, searchable FAQs, AI-to-human escalation, and conversation history linked to each player. Console users can move conversations to mobile through a QR code or secure link while retaining game, device, and account context. SDKs cover iOS, Android, PC, and web, with Unity, Unreal Engine, Cocos, Xamarin, and React Native integrations. Care AI handles support issues, Guard AI monitors conversations, while Engage AI and Community AI support engagement workflows. The platform lists in-game, web, Discord, email, and social channels, plus a shared inbox, help center, ticket automation, SLA management, and API access. Helpshift says AI support works in more than 70 languages. Pricing is customized by interaction volume, solutions, capabilities, geography, and language coverage.
Who it suits
Helpshift is intended for gaming studios operating across mobile, PC, console, and web. It suits teams combining player support with engagement, moderation, trust and safety, or community services.
What it does well
- In-game support with player-linked history
- SDKs for major game platforms and engines
- AI-to-human escalation
- Support across more than 70 languages
- Shared inbox, automation, SLA management, and API
What to know first
- No free plan
- Pricing requires a request
- Costs vary by usage and coverage
- Focuses on gaming studios
Limits
There is no free plan. Pricing is customized around interaction volume, activated solutions, capabilities used, and geography and language coverage rather than predefined bundles.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Customized solution-based pricing | Based on interaction volume · solutions activated · capabilities used · geography and language coverage | On request |
As helpshift.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Helpshift website
- Review the platform and gaming service options
- Identify required channels, SDKs, integrations, and capabilities
- Request customized pricing based on interaction volume, solutions, geography, and language coverage
- Connect the selected in-game, web, Discord, email, or social channels
Verdict
Helpshift combines gaming support software with AI agents and human services across multiple channels. Buyers should request pricing and assess which solutions, languages, and engagement volumes they need.
Questions
Does Helpshift offer a free plan?
No. Helpshift is a paid product and pricing is available on request.
Which platforms does Helpshift support?
Its listed platforms are Android, iOS, web, and API. Its in-game SDKs also support PC, with integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native.
What AI functions are included?
Care AI resolves support issues, Guard AI monitors conversations, and Engage AI and Community AI assist engagement and community workflows. Helpshift also describes AI-driven detection for toxicity, harassment, hate speech, and disruptive behavior.
Can Helpshift support console players?
Yes. Console players can transfer conversations to mobile through a QR code or secure link while carrying game, device, and account context.
What channels does Helpshift list?
The platform lists in-game, web, Discord, email, and social channels, along with Discord support and partner-powered moderation bots.
Who makes Helpshift?
Helpshift was founded in 2011 and is headquartered in San Francisco, California, USA.
Facts from Helpshift's own pages
- AI agents
- Care AI resolves support issues, Guard AI monitors conversations, and Engage AI and Community AI support engagement and community workflows. · helpshift.com, 11 Oct 2026
- API access
- Yes · support.helpshift.com, 24 Sept 2026
- Console support
- Console players can transfer support conversations to mobile through a QR code or secure link while carrying game, device, and account context. · helpshift.com, 11 Oct 2026
- Data protection
- The company says data at rest and in transit is encrypted and describes pseudonymisation and consent policies for customer data. · helpshift.com, 11 Oct 2026
- Engagement
- Engagement features include player segmentation, in-game messaging, push notifications, proactive outreach, and VIP services. · helpshift.com, 11 Oct 2026
- Founded
- 2011 · helpshift.com, 28 Sept 2026
- Free plan
- No · support.helpshift.com, 24 Sept 2026
- Headquarters
- San Francisco, California, USA · helpshift.com, 28 Sept 2026
- Help center
- Yes · support.helpshift.com, 24 Sept 2026
- Human services
- Helpshift offers gaming-specialized support, escalation handling, quality assurance, VIP services, moderation, and community management. · helpshift.com, 11 Oct 2026
- In-game SDKs
- Its SDKs support iOS, Android, PC, and web, with listed integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native. · helpshift.com, 11 Oct 2026
- Integrations and channels
- The platform lists in-game, web, Discord, email, and social channels, and describes Discord support and partner-powered moderation bots. · helpshift.com, 11 Oct 2026
- Language support
- Helpshift says its AI support works across more than 70 languages and can detect player languages and translate issues. · helpshift.com, 11 Oct 2026
- Pricing limits
- Pricing is customized to the engagement model and is not presented as predefined bundles; the page directs visitors to request pricing. · helpshift.com, 11 Oct 2026
- Security
- Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations. · helpshift.com, 11 Oct 2026
- SLA management
- Yes · support.helpshift.com, 24 Sept 2026
- Support features
- The support experience includes in-game messaging, searchable FAQs, AI-to-human escalation, and player-linked conversation history. · helpshift.com, 11 Oct 2026
- Ticket automation
- Yes · support.helpshift.com, 24 Sept 2026
- Trust and safety
- Its Trust & Safety offering describes AI-driven detection of toxicity, harassment, hate speech, and disruptive behavior, with policy workflows and human moderation services. · helpshift.com, 11 Oct 2026
- What it does
- Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community. · helpshift.com, 11 Oct 2026
- Who it is for
- Helpshift describes its platform as serving gaming studios across mobile, PC, console, and web. · helpshift.com, 11 Oct 2026
Where Helpshift stands on Freedom251
- Customer Self-Service Software#21 of 46
- AI Customer Service Software#20 of 40
- Multilingual Customer Support Software#11 of 22
- Help desk software#67 of 101
- Conversational Support Software#20 of 27