FREEDOM251

Freedom251 › AI IT Agents

InvGate Service Desk

Free trial AndroidAPIiPhoneLinuxMacSelf-hosted+2

Visit InvGate Service Desk Alternatives Pricing

InvGate Service Desk's own site

What InvGate Service Desk is

InvGate Service Desk is a service management system for coordinating service delivery across IT, Facilities, and other departments. It brings together ticket management, self-service, a product catalog, knowledge management, analytics, service-level agreements, and change and problem management. Teams can automate work with a visual, no-code workflow builder for forms, approvals, conditions, parallel flows, reusable components, and external actions. AI Hub can summarize tickets, suggest answers, support a virtual service agent, help route requests, and generate knowledge articles. The platform connects through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365, and FileWave. SaaS and on-premise deployment are available, with web, Windows, Linux, and API platforms. InvGate lists Starter at $1,499 a year for five agents, with unlimited end-users and approvers, SSO, and AI Hub. Pro is $500 per agent per year, starting at $2,500/year for 5–50 agents. A 30-day trial is available without a credit card. InvGate also provides implementation support, training, personalized support, and 24/7 assistance.

Who it suits

InvGate Service Desk suits organizations coordinating requests across IT and departments such as Facilities, especially those needing ticketing, approvals, service-level agreements, and workflow automation. Its multiple deployment options and integrations may also suit teams connecting service operations with existing tools.

What it does well

  • Supports service delivery across IT, Facilities, and multiple departments.
  • No-code builder includes approvals, conditions, and parallel flows.
  • AI Hub offers summaries, suggested answers, and article generation.
  • Connects through REST API and named native integrations.
  • SaaS and on-premise deployment options are available.
  • 30-day trial does not require a credit card.

What to know first

  • No free plan is available.
  • Starter is limited to five agents.
  • Pro starts at $2,500/year for 5–50 agents.

Limits

The Starter plan is fixed at $1,499 a year for five agents, with unlimited end-users and approvers. Pro is listed at $500 per agent per year and starts at $2,500/year for 5–50 agents. The free trial lasts 30 days.

Plans

PlanBilled and limitsPrice
EnterpriseCustom; starts at $12,000/year · Any number of agents · Concurrent seats · On-premise hosting · Multiple SAML support$12,000 a year
StarterFixed price; 5 agents · Unlimited end-users and approvers · SSO integration · AI Hub$1,499 a year
ProPer agent; starts at $2,500/year; 5–50 agents · Workflow builder · AI Service Agent · Microsoft Teams / WhatsApp$500 a year

As invgate.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the InvGate Service Management website.
  2. Choose SaaS or on-premise deployment.
  3. Start the 30-day trial without a credit card.
  4. Use the trial OVA, 64-bit Windows installer, or CentOS and Ubuntu scripts if installing.

Verdict

Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system. Look elsewhere if you need a free plan or more than five agents on Starter; Pro is listed from $2,500/year.

Questions

Is there a free plan?

No. InvGate Service Desk is a paid product, with a 30-day free trial.

How much does it cost?

Starter is $1,499 a year for five agents. Pro is $500 per agent per year and starts at $2,500/year for 5–50 agents.

Which platforms does it support?

The listed platforms are API, Linux, self-hosted, web, and Windows. Deployment is available through SaaS or on-premise models.

Does it offer a free trial?

Yes. The 30-day trial does not require a credit card.

Which integrations are available?

Connections include a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365, and FileWave.

Who makes InvGate Service Desk?

InvGate was founded in 2009. Its listed headquarters are in Claymont, Buenos Aires, Mexico City, and Barcelona.

Facts from InvGate Service Desk's own pages

AI capabilities
The plans include more than 20 AI capabilities, including ticket assistance, knowledge discovery and service automation. · invgate.com, 21 Oct 2026
AI Hub
AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers. · invgate.com, 1 Oct 2026
API plan limits
The public InvGate API is included in Pro and Enterprise but not Starter; extended API rate limits are an Enterprise capability. · invgate.com, 21 Oct 2026
Approvals
Approval management supports custom approvals for routine and critical processes. · invgate.com, 21 Oct 2026
Automation
Automation rules trigger custom actions when request conditions are met. · invgate.com, 21 Oct 2026
Company headquarters and founding
LinkedIn lists Buenos Aires, Argentina as headquarters and 2009 as the founding year. · linkedin.com, 21 Oct 2026
Company legal name
Crunchbase lists the legal name as InvGate SRL and describes the company as private. · crunchbase.com, 21 Oct 2026
Company size
LinkedIn lists InvGate in the 201–500 employee range. · linkedin.com, 21 Oct 2026
Core features
The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog. · invgate.com, 1 Oct 2026
Customer reach
InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail. · invgate.com, 1 Oct 2026
Deployment
InvGate Service Management is offered through SaaS and on-premise delivery models. · invgate.com, 1 Oct 2026
Documentation and support
Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA. · invgate.com, 21 Oct 2026
Encryption and availability
All plans state TLS encryption in transit, AES-256 encryption at rest and a 99.9% availability SLA. · invgate.com, 21 Oct 2026
Founded
2009 · invgate.com, 4 Oct 2026
Funding
Crunchbase lists one Series A round with Riverwood Capital as lead investor, but the funding amount is obscured. · crunchbase.com, 21 Oct 2026
Gamification
Gamification features use challenges, engagement and rewards to encourage productivity. · invgate.com, 21 Oct 2026
Google Play app
The InvGate Android listing reports 10K+ downloads, supports agents, managers and end-users, and says no data is collected or shared with third parties. · play.google.com, 21 Oct 2026
Headquarters
Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain · invgate.com, 28 Sept 2026
Integrations
Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. · invgate.com, 21 Oct 2026
Knowledge management
The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload. · invgate.com, 21 Oct 2026
Lansweeper integration
Lansweeper documents automated asset synchronization, linked assets in tickets and change/problem-management support; InvGate Service Desk version 7.51 or later is required. · lansweeper.com, 21 Oct 2026
License
The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights. · invgate.com, 21 Oct 2026
Limit: customization
G2 review summaries say some users want more robust customization, and one reviewer found advanced personalization difficult. · g2.com, 21 Oct 2026
Limit: reporting complexity
A Gartner Peer Insights reviewer specifically criticized reporting as too complicated to configure. · gartner.com, 21 Oct 2026

Where InvGate Service Desk stands on Freedom251

Look at these too