No. 36 of 61 ·IT Knowledge Base Software

InvGate Service Desk

Name: InvGate Service Desk
Price: 500 USD

Web · Windows · Linux · Self-hosted · API · paid plans from $41.67/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

InvGate Service Desk is ranked #36 of 61 in IT knowledge base software on Freedom251. It runs on API, Linux, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $41.67/mo.

InvGate Service Desk plans and pricing

All plans

Enterprise Not published Any number of agents invgate.com · 23 Sept 2026

Pro $500/yr /agent/year · Starts at $2,500/year 5–50 agents · workflow builder · AI Service Agent · MS Teams/WhatsApp invgate.com · 1 Oct 2026

Starter $1,499/yr /year · Fixed price 5 agents · unlimited end-users and approvers · SSO · AI Hub invgate.com · 1 Oct 2026

Enterprise Not published Custom · Starts at $12,000/year Any number of agents · concurrent seats · on-premise hosting · multiple SAML support invgate.com · 1 Oct 2026

Compared on IT knowledge base software

Free plan: No
SLA management: Yes
IT asset management: Yes

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The record

Service scope: InvGate Service Management is a system of execution that orchestrates end-to-end service processes and supports service delivery from IT to Facilities.
Core features: The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog.
AI Hub: AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers.
Workflow automation: A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions.
Integrations: InvGate connects through REST API and native integrations including Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave.
Security certifications: InvGate states that it is certified under ISO 27001:2022 and completes SOC 2 Type II audits, and lists ISO 9001, GDPR compliance and PeopleCert ITIL v4 practices.
Security testing: InvGate regularly conducts independent penetration testing and continuous vulnerability management, prioritizing and remediating identified issues.
Deployment: InvGate Service Management is offered through SaaS and on-premise delivery models.
Support: InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance.
Trial: InvGate offers a 30-day free trial without requiring a credit card.
Trial installers: Trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Customer reach: InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail.
Headquarters: Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain
Founded: 2009
Price from: $41.67/mo

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#36 of 61
Best IT SLA Management Software in 2026#33 of 50
Best IT Help Desk Software in 2026#26 of 48
Best Customer Self-Service Software in 2026#17 of 43
Best IT Change Management Software in 2026#28 of 43
Best IT Problem Management Software in 2026#22 of 41
Best Enterprise Service Management Software in 2026#19 of 30
Best IT Incident Management Software in 2026#22 of 28
Best IT Service Catalog Software in 2026#14 of 23
Best AI IT Service Desk Software in 2026#14 of 22

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Sources

invgate.com/about-us· checked 1 Oct 2026
invgate.com/service-management· checked 1 Oct 2026
invgate.com/service-management/workflows· checked 1 Oct 2026
invgate.com/integrations· checked 1 Oct 2026
invgate.com/security· checked 1 Oct 2026
invgate.com/resources/service-management· checked 1 Oct 2026
invgate.com/pricing· checked 23 Sept 2026