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Best ITSM Software in 2026

ITSM software helps teams manage incidents, changes, IT assets, service workflows, knowledge bases, and deployments. This list helps you compare service-management products that run on web, API, Android, iOS, self-hosted, or Linux platforms.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    9.1 Free plan Visit site
  3. 3

    KIX

    Free plan Open source AndroidAPIiPhone+4

    KIX combines ticket handling, asset management, and integration options for service teams, with cloud and on-premises deployment choices.

    9.0 Free plan · paid from €33/mo · 30-day trial Visit site
  4. 4

    Znuny

    Free plan Open source APILinuxSelf-hosted+1

    Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

    8.5 Free plan Visit site
  5. 5

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.5 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  6. 6

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.4 Free plan · paid from $13/mo · 30-day trial Visit site
  7. 7

    OTOBO

    Free plan APILinuxSelf-hosted+1

    Choose OTOBO if you need a license-free service management platform with request automation, a portal, APIs, and self-hosted deployment.

    7.2 Free plan Visit site
  8. 8

    Alloy Navigator

    Free trial AndroidAPIiPhone+5

    Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.

    6.6 From $19/mo (annual) Visit site
  9. 9

    Freshservice

    Free trial AndroidAPIiPhone+1

    Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

    6.5 From $19/mo (annual) · 14-day trial Visit site
  10. 10

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.4 From $1,499/yr · 30-day trial Visit site
  11. 11

    Alemba Service Manager

    Paid AndroidAPIiPhone+3

    Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.

    6.1 Pricing on request Visit site
  12. 12

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.0 From $39/mo (annual) · 30-day trial Visit site
  13. 13

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    6.0 From $89/mo Visit site
  14. 14

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    5.9 From £51/mo Visit site
  15. 15

    Vivantio

    by Vivantio
    Free trial APISelf-hostedWeb

    Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.

    5.7 From $49/mo (annual) Visit site
  16. 16

    TeamDynamix ITSM

    Paid AndroidAPIiPhone+1

    TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform.

    5.2 Pricing on request Visit site
  17. 17

    OpenText Service Management

    Paid AndroidiPhoneWeb

    OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.

    5.0 Pricing on request Visit site
  18. 18

    ServiceNow ITSM

    Paid AndroidiPhoneWeb

    ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.

    4.8 Pricing on request Visit site
  19. 19

    Matrix42 Service Management

    Paid Web
    4.2 Pricing on request · 30-day trial Visit site
  20. 20

    OpenText Service Manager

    Paid Web

    OpenText Service Manager covers the core change controls listed, from risk assessment through audit history and CMDB links.

    4.1 Pricing on request Visit site
  21. 21

    USU IT Service Management

    Paid Web

    USU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.

    3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, paid starting prices, trial terms, and deployment options. If you need to read or change code, check the licence for the tool you choose. Confirm that its incident, change, asset, workflow, knowledge-base, and deployment features fit your needs.

Questions

Which ITSM tools have a free plan?

Among the listed products, GLPI, iTop, KIX, and ManageEngine ServiceDesk Plus show a free-plan option. Check the terms and limits before relying on it.

Do ITSM tools offer free trials?

The listed trial lengths are 14 days for Freshservice; 30 days for InvGate Service Desk, KIX, ManageEngine ServiceDesk Plus, and Matrix42; and 45 days for GLPI.

What pricing models are listed?

The list includes free, freemium, and paid products. Paid pricing may start at a stated monthly or yearly amount, or require a quote.

Can I self-host ITSM software?

Self-hosted deployment is listed as a platform option for tools in this category. Check the platform details for the product you select.

What features should I compare in ITSM software?

Assess incident and change management, IT asset management, workflow automation, knowledge-base capabilities, and deployment support.

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