Freedom251 › IT Vendor Management Software
Alloy Navigator
What Alloy Navigator is
Alloy Navigator is an IT service management solution for handling incidents, changes, problems, service requests, and IT assets. Its workflows include ITIL processes and configurable components for setting up business processes. The self-service portal can be customized without coding and can automate repeat service requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, single sign-on, and asset management. Organizations can run the product on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; Alloy also offers native integrations and a REST API for connecting to existing technology stacks. Native iOS and Android apps are available for technicians and users, along with an inventory scanner app. The listed platforms also include web, Windows, API, and self-hosted deployment. Three plans are billed annually: Explorer costs $19 a month for up to 3 technicians; Express costs $49 a month and Enterprise costs $89 a month, each for teams with 4 or more technicians. All plans include unlimited requesters. A free trial is described as fully functional and includes technical support and licensing for all staff.
Who it suits
Alloy Navigator suits IT teams that need incident, change, and problem workflows alongside service requests and asset management. Explorer is for up to 3 technicians, while Express and Enterprise are listed for teams with 4 or more technicians; all plans allow unlimited requesters.
What it does well
- Includes ITIL processes and configurable workflow components.
- Customizable self-service portal needs no coding.
- Supports on-premises, SaaS, Azure, and AWS deployment.
- Offers native iOS and Android apps and an inventory scanner.
- Plans include unlimited requesters.
- Free trial includes every feature, support, and licenses for all staff.
What to know first
- There is no free plan.
- Cloud hosting fees are additional to base product prices.
- Explorer is limited to 3 technicians.
Limits
Explorer costs $19 a month billed annually and supports up to 3 technicians, with unlimited requesters. Cloud hosting fees are additional to the base product price and may vary with virtual machine capacity and SQL Server configuration.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Alloy Navigator Explorer | annually; per technician · Unlimited requesters · up to 3 technicians · IT Help Desk · Asset Management · Knowledge Base · Self-Service Portal · Network Discovery · Automation · on-premises or cloud | $19 a month |
| Alloy Navigator Express | annually; per technician · Unlimited requesters · 4+ technicians · all Explorer features · Change Management · Approvals · Consumables · Software Licensing · named or concurrent licensing · on-premises or cloud | $49 a month |
| Alloy Navigator Enterprise | annually; per technician · Unlimited requesters · 4+ technicians · all Express features · ITIL · Configuration Management and CMDB · Project Management · Service Catalog · Advanced Workflow Automation · on-premises or cloud | $89 a month |
As alloysoftware.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Alloy Navigator product website.
- Request the free trial, which includes every feature, technical support, and licenses for all staff.
- Choose Explorer for up to 3 technicians, or Express or Enterprise for 4 or more.
- Select cloud or on-premises hosting; Azure and AWS cloud deployment are also available.
- Use the web, Windows, iOS, Android, API, or self-hosted option that fits your deployment.
Verdict
Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options. Look elsewhere if you need a free plan; also account for additional cloud hosting fees when estimating costs.
Questions
How much does Alloy Navigator cost?
Explorer is $19 a month billed annually, Express is $49 a month billed annually, and Enterprise is $89 a month billed annually.
Does Alloy Navigator have a free plan or trial?
There is no free plan. The free trial is fully functional and includes every feature, technical support, and licensing for all staff.
Which platforms does Alloy Navigator support?
Listed platforms include Android, iOS, web, Windows, API, and self-hosted deployment.
Can Alloy Navigator run in a customer's cloud?
Yes. It can run on premises, as SaaS, or in the customer's Azure or AWS cloud.
Which integrations are documented?
They include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM. Alloy also says its solutions can connect through native integrations or a REST API.
How many technicians can use each plan?
Explorer is for up to 3 technicians. Express and Enterprise are listed for teams with 4 or more technicians; each plan includes unlimited requesters.
Facts from Alloy Navigator's own pages
- AI
- Alloy AI assists with ticket resolution, knowledge discovery, change management and asset work using Navigator context and permissions. · alloysoftware.com, 21 Oct 2026
- API
- The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. · docs.alloysoftware.com, 21 Oct 2026
- API authentication
- API authentication supports Windows, LDAP, access tokens and configured SSO; access tokens expire after eight hours. · docs.alloysoftware.com, 21 Oct 2026
- API behavior
- Creating and updating records through the API is performed through workflow Create and Step Actions rather than direct object mutation. · docs.alloysoftware.com, 21 Oct 2026
- Asset management
- Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors. · alloysoftware.com, 21 Oct 2026
- CMDB
- The platform provides configuration-management and CMDB capabilities for configuration items and their relationships. · alloysoftware.com, 21 Oct 2026
- Company founding
- Alloy Software says it began in New York City in 2002. · alloysoftware.com, 21 Oct 2026
- Company headquarters and size
- LinkedIn lists headquarters in East Hanover, New Jersey and a company size of 51–200 employees. · linkedin.com, 21 Oct 2026
- Company legal name
- The maker identifies itself as Alloy Software Inc. · alloysoftware.com, 21 Oct 2026
- Deployment
- Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. · alloysoftware.com, 21 Oct 2026
- Desktop app retirement
- The legacy Navigator Desktop App was deprecated in 2025.1 and fully removed in the 2025.2 release. · docs.alloysoftware.com, 21 Oct 2026
- Developer documentation
- The API guide targets administrators and software engineers, documents HTTP, JSON and XML usage, and supplies PowerShell sample scripts. · docs.alloysoftware.com, 21 Oct 2026
- Free plan
- No · alloysoftware.com, 23 Sept 2026
- Google Play listing
- The Android app listing shows 500+ downloads, no data shared with third parties and no data collected according to the developer declaration. · play.google.com, 21 Oct 2026
- Integrations
- The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. · alloysoftware.com, 21 Oct 2026
- Intended users
- The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. · alloysoftware.com, 2 Oct 2026
- ITIL and workflows
- The product includes ITIL processes and workflow components for configuring custom business processes. · alloysoftware.com, 2 Oct 2026
- Licence
- The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software. · alloysoftware.com, 21 Oct 2026
- Limit: interface
- Reviewers often describe the interface as dated or cumbersome and request more flexible dashboard and ticket customization. · g2.com, 21 Oct 2026
- Limit: learning curve
- G2 and GetApp reviewers repeatedly report that configuration is complex and requires training before teams become productive. · g2.com, 21 Oct 2026
- Limit: reporting
- A Capterra reviewer says the reporting tools lack the custom-report depth their department wanted. · capterra.com, 21 Oct 2026
- Limit: support and knowledge base
- Software Advice review summaries mention gaps in knowledge-base answers, slower replies and weaker support in some regions. · softwareadvice.com, 21 Oct 2026
- Mobile apps
- Technician and self-service mobile apps are available for iOS and Android and communicate with Navigator through its API. · docs.alloysoftware.com, 21 Oct 2026
- Network discovery
- Integrated network inventory discovers and audits Windows, Linux and macOS computers and other network devices. · docs.alloysoftware.com, 21 Oct 2026
Where Alloy Navigator stands on Freedom251
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- IT Problem Management Software#7 of 39
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- IT Knowledge Base Software#19 of 60
- CMDB Software#13 of 39
- IT Help Desk Software#18 of 49
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- IT Asset Management - Midmarket Software#9 of 23
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