Best IT SLA Management Software in 2026
Updated
In short: Desk365 is ranked #1 of 50 as of 7 October 2026, ahead of KIX and FreeITSM. The best-ranked option with a free plan is KIX. The lowest first paid tier on this page is Desk365 at $12/mo.
IT SLA management software helps teams define service commitments and keep track of the work associated with them. Compared on SLA scope, multi-level SLAs, business-hour calendars, escalation automation, and SLA reporting, the entries can be assessed against your support structure and monitoring needs. API access may matter when considering how a tool fits with other systems, while free-plan availability and paid-from pricing add cost information. Desk365, FreeITSM, and Vivantio are among the options listed. As you compare them, consider which commitments your team needs to track, how operating hours affect those commitments, and what escalation or reporting practices support your service work.
50 IT SLA management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
9 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Desk365Web · Android · iPhone · API | Three bars | — | 3 of 6 | $12/mo | 6.6 | |
| 2 | KIXWeb · Linux · Android · iPhone · Self-hosted · API | Three bars | — | 4 of 6 | €33/mo | 6.6 | |
| 3 | FreeITSMWeb · Windows · Linux · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 4 | iTopWeb · Windows · Linux · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 5 | QueueDeskWeb | Two bars | — | 1 of 6 | $79/mo | 6.4 | |
| 6 | VivantioWeb · Self-hosted · API | Two bars | — | 1 of 6 | $49/mo | 6.4 | |
| 7 | Nova-SuiteWeb · Self-hosted · API | Two bars | — | 1 of 6 | Free | 6.3 | |
| 8 | SlaMetricWeb | Two bars | — | 1 of 6 | Free | 6.3 | |
| 9 | GLPIWeb · Windows · Mac · Linux · Android · Self-hosted · API | Two bars | — | — | 5 of 6 | €19/mo | 5.7 |
| 10 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | One bar | — | — | 6 of 6 | $13/mo | 5.6 |
| 11 | Xurrent Service Level ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.6 |
| 12 | Proactivanet ITSMWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 13 | USU Knowledge ManagementWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 14 | Jitbit HelpdeskWeb · Windows · Linux · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $24/mo | 5.4 |
| 15 | Matrix42 FastViewerWeb · Windows · Mac · Android · iPhone · Self-hosted | Two bars | — | — | 5 of 6 | €45/mo | 5.4 |
| 16 | OpenText Service ManagementWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.4 |
| 17 | Serviceaide Intelligent Service ManagementWeb · Self-hosted | One bar | — | — | 1 of 6 | $1,800/mo | 5.4 |
| 18 | LansweeperWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | $199/mo | 5.3 | |
| 19 | Patryone Service DeskWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 20 | SimpleOne ITSMWeb · API | One bar | — | — | 1 of 6 | — | 5.3 |
| 21 | SymphonyAI IT Service ManagementWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 22 | Web Help DeskWeb · Windows · Mac · Linux · iPhone | Two bars | — | — | 5 of 6 | $26.67/mo | 5.3 |
| 23 | Alloy NavigatorWeb · Windows · Android · iPhone · Self-hosted · API | Two bars | — | — | 4 of 6 | $19/mo | 5.2 |
| 24 | ChronodeskWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $15/mo | 5.2 |
| 25 | EffigateWeb · Windows · Mac · Linux · API | Two bars | — | — | 4 of 6 | $79/mo | 5.2 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | SLA scope | Escalation automation |
|---|---|---|---|---|---|---|---|---|
| 1 | Desk365 | 6.6 | Free plan | $12/mo | Yes | — | — | — |
| 2 | KIX | 6.6 | Free plan | €33/mo | Yes | — | — | — |
| 3 | FreeITSM | 6.5 | Free plan | Free | Yes | — | — | — |
| 4 | iTop | 6.5 | Free plan | Free | Yes | — | — | — |
| 5 | QueueDesk | 6.4 | Free plan | $79/mo | Yes | — | both | — |
| 6 | Vivantio | 6.4 | No | $49/mo | No | — | — | — |
| 7 | Nova-Suite | 6.3 | Free plan | Free | Yes | — | — | — |
| 8 | SlaMetric | 6.3 | Free plan | Free | Yes | — | — | — |
| 9 | GLPI | 5.7 | No | €19/mo | No | — | — | — |
| 10 | ManageEngine ServiceDesk Plus | 5.6 | No | $13/mo | Yes | — | — | — |
| 11 | Xurrent Service Level Management | 5.6 | No | — | — | — | both | Yes |
| 12 | Proactivanet ITSM | 5.5 | No | — | — | — | — | — |
| 13 | USU Knowledge Management | 5.5 | No | — | — | — | — | — |
| 14 | Jitbit Helpdesk | 5.4 | No | $24/mo | No | — | — | — |
| 15 | Matrix42 FastViewer | 5.4 | No | €45/mo | No | — | both | Yes |
| 16 | OpenText Service Management | 5.4 | No | — | No | — | — | — |
| 17 | Serviceaide Intelligent Service Management | 5.4 | No | $1,800/mo | — | — | — | — |
| 18 | Lansweeper | 5.3 | Free plan | $199/mo | Yes | — | — | — |
| 19 | Patryone Service Desk | 5.3 | No | — | — | — | both | Yes |
| 20 | SimpleOne ITSM | 5.3 | No | — | — | — | — | — |
| 21 | SymphonyAI IT Service Management | 5.3 | No | — | — | — | — | — |
| 22 | Web Help Desk | 5.3 | No | $26.67/mo | No | — | — | — |
| 23 | Alloy Navigator | 5.2 | No | $19/mo | No | — | — | — |
| 24 | Chronodesk | 5.2 | No | $15/mo | No | 15 /user/mo | both | Yes |
| 25 | Effigate | 5.2 | No | $79/mo | No | — | both | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which IT SLA management software is ranked first on Freedom251?
Desk365 is ranked #1 of 50 with a score of 6.6. KIX is second and FreeITSM third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Desk365 has the lowest first paid tier we found: $12/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.