No. 4 of 50 ·IT SLA Management Software

Nova-Suite

Web · Self-hosted · API

Freedom report

Two barsScore 6.3

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Nova-Suite is ranked #4 of 50 in IT SLA management software on Freedom251. It runs on API, Self-hosted, Web. There is a free plan.

Nova-Suite plans and pricing

All plans

Standard Free Free forever Self-hosted, full feature set · Unlimited agents · Employee Portal · Incident & Problem Management · Knowledge Base · Change Management · CMDB · REST API · SSO (Google / Entra ID) · Community support nova-suite.io · 2 Oct 2026

Commercial Not published Custom Private-source licensing terms · Deployment guidance · Priority support options · Roadmap and integration discussions nova-suite.io · 2 Oct 2026

Compared on IT SLA management software

Free plan: Yes

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The record

Product: Nova-Suite is an open-source IT Service Management platform for incident management, CMDB, and SLA enforcement.
Self-service: Its service catalogue lets end users submit requests, check status, and browse knowledge articles.
AI assistant: The contextual assistant supports knowledge-article recommendations, incident creation, and form autofill for end users and fulfillers.
Reporting: Reporting includes dashboards and team workload views, with CSV export and BI access through the API.
Incident and SLA features: Teams can classify, prioritize, and route incidents, configure escalation policies, and receive real-time SLA breach predictions.
CMDB and changes: The CMDB supports customizable CI classes, attributes, relationships, and impact visibility, while change management includes CAB approvals and planning windows.
Integrations: The platform provides REST API access with Swagger documentation and supports scheduled data-source imports.
Deployment: Nova-Suite can run on user infrastructure with Docker or Kubernetes, or be deployed as managed cloud.
Security: The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions.
Authentication: Nova-Suite supports local authentication and OIDC single sign-on, including Google and Microsoft Entra ID.
Privacy: The site says it complies with Switzerland’s nFADP/nDSG and does not use cookies, tracking pixels, or third-party analytics.
Support: Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form.
Who it is for: The site presents Nova-Suite for small IT teams and larger rollouts, with a self-hosted option and commercial licensing for private modifications.
Headquarters: Bülach, Switzerland
Price from: Free

Where it ranks on Freedom251

Best IT SLA Management Software in 2026#4 of 50
Best IT Change Management Software in 2026#4 of 43
Best AI IT Service Desk Software in 2026#5 of 22

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Sources

nova-suite.io· checked 2 Oct 2026