Console is a web-based IT service management platform for employee requests, access governance, workflows, and asset management. Employees can contact it in Slack, Microsoft Teams, Google Chat, or email, where it can answer questions from connected internal documentation and handle requests within conversation threads. Listed workflows include onboarding and offboarding, app access, password and MFA resets, device lockout recovery, hardware requests, and group membership. IT teams define policies and approvals through natural-language Playbooks. Console lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and says it can create API connectors from documentation. Access requests can use policy-based approvals and time-limited access that is revoked at expiry. Security features include custom RBAC, SSO, SCIM, scoped automations, and audit logs. Console states that it resolves up to 87% of employee requests and system issues automatically; cases it should not automate can go to a person with context. It is paid, with pricing on request, and offers a free trial.
Who it is for
Console suits IT, HR, Legal, RevOps, Security, and Finance teams managing employee requests, access, and answers. Its workflows and integrations may also suit teams that handle onboarding, account access, and common support issues.
What is good
- Handles requests across Slack, Teams, Google Chat, and email.
- Answers questions from connected internal documentation.
- Lists more than 600 integrations.
- Supports time-limited access with automatic revocation.
- Offers a free trial.
What to know first
- Paid product with pricing on request.
- Available platform listed as web only.
Verdict
Console brings employee support requests, access management, and workflow automation together. Its free trial gives teams a way to explore it, while pricing requires a request.
Console plans and pricing
All plansCompared on AI IT service desk software
- AI ticket triage
- Yes
- AI knowledge answers
- Yes
- Employee service portal
- No
- Workflow approvals
- Yes
- SLA management
- Yes
- IT asset management
- Yes
- Request channels
- Slack, Microsoft Teams, Google Chat, email
