Effigate

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What Effigate is

Effigate is a platform that combines agile project delivery, contract-governed helpdesk work, and billing. Project features include epics, stories, tasks, sprint boards, poker planning, velocity tracking, and workload views. Its helpdesk provides priority-based SLA timers, L1, L2, and L3 support levels, breach alerts, escalation rules, client visibility controls, business-hour calendars, multi-level SLAs, and SLA reporting. Billing supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contracts, with rate cards fixed when activated and automated invoicing. Integrations listed include GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive, and Dropbox. Effigate also offers a tenant-scoped REST API, MCP-ready workflows, signed outbound webhooks, and connections to OpenAI, Gemini, and Grok. Desktop Timer builds are available for macOS, Windows, and Linux, with tenant-controlled screenshot modes. Security details include tenant isolation, encryption, TLS, and append-only audit logs. Professional costs $79 a month for up to 25 users; Enterprise has custom pricing for unlimited users.

Who it suits

Effigate suits IT services firms, digital agencies, managed service providers, and enterprise delivery teams that need project, support, and contract billing tools together.

What it does well

Combines projects, helpdesk, SLAs, and billing
Supports multiple contract billing models
Includes REST API and signed webhooks
Desktop Timer supports macOS, Windows, and Linux
Seven-day full-access trial needs no card

What to know first

No free plan
Professional plan limited to 25 users
Enterprise pricing is custom
Paid plan starts at 79.00 USD monthly

Plans

Plan	Billed and limits	Price
Free trial	7 days · full access during trial · no credit card required	Free
Professional	Monthly · Up to 25 users · SLA enforcement · contract billing · client portal · invoicing engine · rate card versioning	$79 a month
Enterprise	Custom · Unlimited users · IP firewall rules · audit log export · SSO / SAML · dedicated onboarding · SLA uptime guarantee	On request

As effigate.com lists them, read 2 Oct 2026. The maker's own page has the final word.

Verdict

Effigate brings delivery, SLA-managed support, and invoicing into one system. Its broad integrations, APIs, and desktop timer support make it suitable for service organizations, while the free plan is absent and larger teams need Enterprise pricing.

Facts from Effigate's own pages

API and AI: Effigate provides a tenant-scoped REST API, MCP-ready workflows, outbound webhooks with signed payloads, and AI connections including OpenAI, Gemini, and Grok. · effigate.com, 2 Oct 2026
Billing: Effigate supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contracts, with rate cards frozen at activation and automated invoicing. · effigate.com, 2 Oct 2026
Company founding: Effigate's About page lists 2024 as its founding year. · effigate.com, 2 Oct 2026
Desktop platforms: Effigate Desktop Timer has downloadable builds for macOS, Windows, and Linux. · effigate.com, 2 Oct 2026
Founded: 2024 · effigate.com, 28 Sept 2026
Helpdesk and SLAs: The helpdesk supports priority-based SLA timers, L1/L2/L3 support levels, breach alerts, escalation rules, and client visibility controls. · effigate.com, 2 Oct 2026
Integrations: The pricing page lists GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive, and Dropbox integrations. · effigate.com, 2 Oct 2026
Notable limit: The Professional plan is listed for up to 25 users, while Enterprise is listed for unlimited users. · effigate.com, 2 Oct 2026
Privacy controls: Desktop Timer supports full, blurred, silent, or disabled screenshot capture modes governed by tenant policy. · effigate.com, 2 Oct 2026
Product: Effigate unifies agile project delivery, contract-governed helpdesk, and end-to-end billing in one platform. · effigate.com, 2 Oct 2026
Project management: Project tools include epics, stories, tasks, sprint boards, poker planning, velocity tracking, and workload views. · effigate.com, 2 Oct 2026
Security: Effigate states that it uses schema-per-tenant isolation, AES-256-GCM encryption at rest, TLS 1.2 or higher in transit, and append-only audit logs. · effigate.com, 2 Oct 2026
Support: The pricing page lists email support among plan inclusions. · effigate.com, 2 Oct 2026
Target users: Effigate says it is built for IT services firms, digital agencies, managed service providers, and enterprise delivery teams. · effigate.com, 2 Oct 2026

Where Effigate stands on Freedom251

Sla Management#3 of 23
IT SLA Management Software#17 of 50