No. 42 of 61 ·IT Knowledge Base Software

SolarWinds Service Desk

Name: SolarWinds Service Desk
Price: 39 USD

Web · Android · iPhone · API · paid plans from $39/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

SolarWinds Service Desk is ranked #42 of 61 in IT knowledge base software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $39/mo.

SolarWinds Service Desk plans and pricing

All plans

Essentials $39/mo annually; per technician unlimited users · asset pricing available upon request solarwinds.com · 3 Oct 2026

Advanced $99/mo annually; per technician unlimited users · asset pricing available upon request solarwinds.com · 3 Oct 2026

Premier $124/mo annually; per technician unlimited users · asset pricing available upon request · up to 1,500 API calls/user/minute solarwinds.com · 3 Oct 2026

Compared on IT knowledge base software

Free plan: No
SLA management: Yes
IT asset management: Yes

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The record

Product: Service Desk is a cloud-based, AI-powered IT service management platform.
Incident management: Incident management includes assisted responses, live collaboration, and engagement through web, email, Teams, Slack, or the mobile app.
Asset management: Asset management can scan a network, report on connected devices, track on-premises and cloud assets, and help manage licenses.
CMDB: The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis.
Change management: Change management includes centralized documentation and approvals, change history, and visibility into dependencies.
AI features: Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization.
Integrations: The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations.
API: The product page lists an Open REST API, and API access is included in the Advanced plan.
Mobile app: The mobile app supports ticket notifications, incident and asset management, ticket quick actions, and deep links to incident records.
Security certifications: The Service Desk security page lists SOC 2, ISO 27001 certification, and Skyhigh Enterprise-Ready status.
Data protection: SolarWinds says Service Desk data is encrypted in transit and at rest using AES-256, with passwords stored as SHA2 hashes.
Data regions: The security page says customers can choose a Service Desk data center in the US, EU, or Australia.
Support: All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support.
Plan limits: IT asset management is available as an additional purchase, with asset pricing available upon request.
Price from: $39/mo

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#42 of 61
Best IT SLA Management Software in 2026#34 of 50
Best IT Help Desk Software in 2026#30 of 49
Best IT Change Management Software in 2026#30 of 43
Best IT Problem Management Software in 2026#27 of 41
Best IT Vendor Management Software in 2026#19 of 40
Best CMDB Software in 2026#31 of 39
Best IT Service Catalog Software in 2026#15 of 23
Best AI IT Service Desk Software in 2026#17 of 22

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Sources

solarwinds.com/service-desk· checked 3 Oct 2026
solarwinds.com/service-desk/integrations· checked 3 Oct 2026
solarwinds.com/service-desk/pricing· checked 3 Oct 2026
solarwinds.com/service-desk/use-cases/service-desk-app· checked 3 Oct 2026
solarwinds.com/service-desk/data-security-certificatio· checked 3 Oct 2026
solarwinds.com/service-desk/compare· checked 3 Oct 2026