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Best IT Service Catalog Software in 2026
IT service catalog software gives employees a structured way to request services and helps organizations define how requests are handled. Compare approval workflows, eligibility rules, and service ownership to understand how requests are governed; request portals and fulfillment automation cover additional parts of the process. Catalog item limits help indicate scope, while free-plan availability and paid-from pricing add cost context. iTop, Vivantio, and GLPI are among the entries. Consider which services you need to offer and how the listed controls and workflow capabilities fit the way your organization manages requests.
- 23 apps
- Research read 23 Sept 2026
- How the order is worked out
- 1
GLPI
Free plan Open source AndroidAPIExtension+6GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.
- 2
iTop
Free plan Open source APILinuxMac+3 - 3
Hornbill IT Asset Management
by Hornbill IT Asset ManagementFree plan AndroidAPIiPhone+2Hornbill combines asset discovery, license and cost tracking, and workflow automation in a cloud service.
- 4
- 5
ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.
- 6
Automic Continuous Delivery Automation
Free trial APILinuxSelf-hosted+1 - 7
Freshservice
Free trial AndroidAPIiPhone+1Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.
- 8
HaloITSM
Free trial AndroidAPIiPhone+2Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations.
- 9
InvGate Service Desk
Free trial AndroidAPIiPhone+5Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.
- 10
Hornbill Service Manager
Free plan WebConsider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities.
- 11
SolarWinds Service Desk
Free trial AndroidAPIiPhone+1Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.
- 12
SysAid
Free trial AndroidAPIExtension+6Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.
- 13
TOPdesk
Free trial AndroidAPIiPhone+2TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.
- 14
EasyVista Service Manager
Paid Self-hostedWebEasyVista Service Manager covers IT service workflows and includes options for HR and facilities case management. Request pricing and check the concurrent-user limit against your intended deployment.
- 15
- 16
OTRS
Paid AndroidAPIiPhone+3Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.
- 17
SymphonyAI IT Service Management
Paid AndroidAPIiPhone+5SymphonyAI IT Service Management combines service-request handling, workflow customization, integrations, and multi-tenant support in one platform.
- 18
TeamDynamix ITSM
Paid AndroidAPIiPhone+1TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform.
- 19
OpenText Service Management
Paid AndroidiPhoneWebOpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.
- 20
Matrix42 Enterprise Service Management
Paid AndroidiPhoneWebChoose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.
- 21
Microsoft System Center Service Manager
Paid WindowsSystem Center Service Manager combines several incident investigation and resolution records in a self-hosted Windows product.
- 22
ServiceNow Service Catalog
Paid WebServiceNow Service Catalog covers request routing, eligibility, ownership, approvals, and fulfillment within broader ITSM plans.
- 23
USU IT Service Management
Paid WebUSU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
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