Best IT Service Catalog Software in 2026
Updated
In short: iTop is ranked #1 of 23 as of 7 October 2026, ahead of Vivantio and GLPI. The lowest first paid tier on this page is ManageEngine ServiceDesk Plus at $13/mo.
IT service catalog software gives employees a structured way to request services and helps organizations define how requests are handled. Compare approval workflows, eligibility rules, and service ownership to understand how requests are governed; request portals and fulfillment automation cover additional parts of the process. Catalog item limits help indicate scope, while free-plan availability and paid-from pricing add cost context. iTop, Vivantio, and GLPI are among the entries. Consider which services you need to offer and how the listed controls and workflow capabilities fit the way your organization manages requests.
23 IT service catalog software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
2 of the 23 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | iTopWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | Free | 6.6 | |
| 2 | VivantioWeb · Self-hosted · API | Two bars | — | 1 of 6 | $49/mo | 6.4 | |
| 3 | GLPIWeb · Windows · Mac · Linux · Android · Self-hosted · API | Two bars | — | — | 5 of 6 | €19/mo | 5.8 |
| 4 | Hornbill IT Asset ManagementWeb · Windows · Android · iPhone · API | Two bars | — | — | 4 of 6 | — | 5.7 |
| 5 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | Two bars | — | — | 6 of 6 | $13/mo | 5.6 |
| 6 | TeamDynamix DEXWeb · Windows · Mac · Linux | Two bars | — | — | 4 of 6 | — | 5.6 |
| 7 | USU Knowledge ManagementWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 8 | Matrix42 FastViewerWeb · Windows · Mac · Android · iPhone · Self-hosted | Two bars | — | — | 5 of 6 | €45/mo | 5.4 |
| 9 | OpenText Service ManagementWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.4 |
| 10 | SymphonyAI IT Service ManagementWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 11 | FreshserviceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $19/mo | 5.2 |
| 12 | HaloITSMWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $83333.33/mo | 5.1 |
| 13 | Hornbill Service ManagerWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 14 | InvGate Service DeskWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | $41.67/mo | 5.1 |
| 15 | SolarWinds Service DeskWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $39/mo | 5.1 |
| 16 | SysAidWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $89/mo | 5.1 |
| 17 | TOPdeskWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | £51/mo | 5.1 |
| 18 | EasyVista Service ManagerWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.0 |
| 19 | USU IT Service ManagementWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 20 | ServiceNow Service CatalogWeb | One bar | — | — | 1 of 6 | — | 4.9 |
| 21 | Matrix42 Enterprise Service ManagementWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.8 |
| 22 | Microsoft System Center Service ManagerWindows | No signal | — | — | 1 of 6 | $1,455/mo | 4.8 |
| 23 | OTRSWeb · Linux · Android · iPhone · Self-hosted · API | One bar | — | — | 4 of 6 | — | 4.8 |
Compare all 23 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Request portal | Approval workflows |
|---|---|---|---|---|---|---|---|---|
| 1 | iTop | 6.6 | Free plan | Free | Yes | — | — | — |
| 2 | Vivantio | 6.4 | No | $49/mo | No | 49 /mo | — | — |
| 3 | GLPI | 5.8 | No | €19/mo | Yes | — | — | Yes |
| 4 | Hornbill IT Asset Management | 5.7 | No | — | Yes | — | — | — |
| 5 | ManageEngine ServiceDesk Plus | 5.6 | No | $13/mo | Yes | 13 /mo | — | Yes |
| 6 | TeamDynamix DEX | 5.6 | No | — | No | — | — | Yes |
| 7 | USU Knowledge Management | 5.5 | No | — | — | — | — | — |
| 8 | Matrix42 FastViewer | 5.4 | No | €45/mo | No | — | — | — |
| 9 | OpenText Service Management | 5.4 | No | — | No | — | — | Yes |
| 10 | SymphonyAI IT Service Management | 5.3 | No | — | — | — | — | — |
| 11 | Freshservice | 5.2 | No | $19/mo | No | 19 /mo | — | Yes |
| 12 | HaloITSM | 5.1 | No | $83333.33/mo | No | — | — | — |
| 13 | Hornbill Service Manager | 5.1 | No | — | Yes | — | — | — |
| 14 | InvGate Service Desk | 5.1 | No | $41.67/mo | No | — | — | — |
| 15 | SolarWinds Service Desk | 5.1 | No | $39/mo | No | 39 /mo | — | Yes |
| 16 | SysAid | 5.1 | No | $89/mo | No | 89 /mo | — | Yes |
| 17 | TOPdesk | 5.1 | No | £51/mo | No | — | — | Yes |
| 18 | EasyVista Service Manager | 5.0 | No | — | No | — | — | — |
| 19 | USU IT Service Management | 5.0 | No | — | — | — | — | — |
| 20 | ServiceNow Service Catalog | 4.9 | No | — | No | — | Yes | Yes |
| 21 | Matrix42 Enterprise Service Management | 4.8 | No | — | No | — | — | — |
| 22 | Microsoft System Center Service Manager | 4.8 | No | $1,455/mo | No | — | — | — |
| 23 | OTRS | 4.8 | No | — | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which IT service catalog software is ranked first on Freedom251?
iTop is ranked #1 of 23 with a score of 6.6. Vivantio is second and GLPI third.
How many of these have a free plan?
1 of the 23 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ManageEngine ServiceDesk Plus has the lowest first paid tier we found: $13/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.