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No. 16 of 50 ·IT SLA Management Software

OpenText Service Management

Web · Android · iPhone

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedThinly documented

OpenText Service Management is ranked #16 of 50 in IT SLA management software on Freedom251. It runs on Android, iOS, Web.

OpenText Service Management plans and pricing

OpenText Service Management Express Not published SaaS; custom pricing 99.9% SLA uptime opentext.com · 20 Sept 2026

OpenText Service Management Premium Not published SaaS; custom pricing 99.9% SLA uptime opentext.com · 20 Sept 2026

Compared on IT SLA management software

Non-IT departments: Yes
Service catalog: Yes
Workflow automation: Yes
Employee portal: Yes
Knowledge base: Yes
Asset management: Yes
Deployment: both

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