OpenText Service Management

What OpenText Service Management is

OpenText Service Management is a paid service management product for organizations handling service requests, workflows, and changes. It includes a service catalog, employee portal, and knowledge base, alongside workflow automation and asset management. Its change-related capabilities include risk assessment, approval workflows, a change calendar, emergency changes, a change audit trail, and CMDB linking. The product supports non-IT departments and is available for deployment in both hosted and self-managed environments, with Android, iOS, and web listed as platforms. OpenText offers Service Management Express and Service Management Premium as SaaS plans; both have custom pricing and a stated 99.9% SLA uptime. Prices are available on request, and there is no free plan. OpenText was founded in 1991 and is headquartered in Waterloo, Ontario, Canada.

Who it suits

It suits organizations that need service management across IT and non-IT departments, with employee-facing resources and change controls. Buyers can consider hosted or self-managed deployment.

Limits

There is no free plan. The listed Express and Premium SaaS plans both use custom pricing and state 99.9% SLA uptime.

Getting started

1. Visit the OpenText Service Management website.
2. Ask OpenText for pricing.
3. Review the Express and Premium SaaS plans.
4. Choose hosted or self-managed deployment.
5. Access the product on Android, iOS, or the web.

Verdict

OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.