ServiceNow ITSM

What ServiceNow ITSM is

ServiceNow ITSM is a paid service management product for handling IT requests and operational work. Its Foundation plan brings together a service catalog and request management, incident management, asset management and a configuration management database, plus a virtual agent. Advanced includes Foundation and adds major incident, on-call, change and problem management. Prime includes both earlier tiers and adds AI agents and specialists for IT workflows. The product is available on Android, iOS and the web. Its listed incident-response capabilities include on-call scheduling, escalation policies, post-incident reviews and stakeholder updates; no status page is listed. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California. Pricing is available on request, and there is no free plan.

Who it suits

It suits organizations managing IT service requests, incidents, assets and operational workflows. Teams needing on-call scheduling, escalation policies, reviews or stakeholder updates may also find the listed capabilities relevant.

Getting started

1. Open the ServiceNow ITSM website
2. Choose Android, iOS or web access
3. Review the Foundation, Advanced and Prime plan contents
4. Request pricing from ServiceNow
5. Select the plan matching your required IT workflows

Verdict

ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities. Check plan contents and request pricing to identify a suitable package.