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No. 40 of 48 ·IT Help Desk Software

ServiceNow ITSM

Web · Android · iPhone

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Freedom report

One barScore 5.0

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely3 of 6 device platforms
  • DocumentedThinly documented

ServiceNow ITSM is ranked #40 of 48 in IT help desk software on Freedom251. It runs on Android, iOS, Web. There is no free plan.

ServiceNow ITSM plans and pricing

All plans
ITSM Foundation Not published Service Catalog and Request Management · Incident Management · Asset Management and CMDB · Virtual Agent servicenow.com · 23 Sept 2026
ITSM Advanced Not published Includes ITSM Foundation · Major Incident Management · On-Call Management · Change Management · Problem Management servicenow.com · 23 Sept 2026
ITSM Prime Not published Includes ITSM Foundation and Advanced · AI agents and specialists for IT workflows servicenow.com · 23 Sept 2026

Compared on IT help desk software

Free plan
No

Best ServiceNow ITSM alternatives

See all 20
Two bars Desk365 Free tier No. 1$12/mo6.6 Two bars iTop Free tier No. 2Free6.6 Two bars KIX Free tier No. 3€33/mo6.6 Two bars Genuity Helpdesk Free tier No. 4$39.99/mo6.5 Two bars iTop Free tier No. 5Free6.5 No signal Vivantio Paid plans No. 6$49/mo6.4