Best ServiceNow ITSM Alternatives in 2026
Updated
20 apps from IT help desk software ranked against ServiceNow ITSM on the same published basis.
- 1ServiceNow ITSM vs iTop
- 2ServiceNow ITSM vs KIX
- 3ServiceNow ITSM vs Lansweeper
- 4ServiceNow ITSM vs Desk365
- 5ServiceNow ITSM vs Genuity Helpdesk
- 6ServiceNow ITSM vs iTop
- 7ServiceNow ITSM vs HESK
- 8ServiceNow ITSM vs Znuny
- 9ServiceNow ITSM vs Vivantio
- 10ServiceNow ITSM vs Genuity Telecom Expense Management
- 11ServiceNow ITSM vs GLPI
- 12ServiceNow ITSM vs ManageEngine ServiceDesk Plus
- 13ServiceNow ITSM vs Alemba Service Manager
- 14ServiceNow ITSM vs TeamDynamix DEX
- 15ServiceNow ITSM vs Marval MSM
- 16ServiceNow ITSM vs OTOBO
- 17ServiceNow ITSM vs Web Help Desk
- 18ServiceNow ITSM vs Zammad
- 19ServiceNow ITSM vs Atera
- 20ServiceNow ITSM vs Jitbit Helpdesk
ServiceNow ITSM alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | iTop | 6.6 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | KIX | 6.6 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | Lansweeper | 6.6 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 4 | Desk365 | 6.5 | Free plan | $12/mo | Android, API, iOS, Web |
| 5 | Genuity Helpdesk | 6.5 | Free plan | $39.99/mo | Android, iOS, Web |
| 6 | iTop | 6.5 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 7 | HESK | 6.4 | Free plan | self-hosted, Web | |
| 8 | Znuny | 6.4 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 9 | Vivantio | 6.3 | $49/mo | API, self-hosted, Web | |
| 10 | Genuity Telecom Expense Management | 6.2 | $39.99/mo | Web | |
| 11 | GLPI | 5.7 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 12 | ManageEngine ServiceDesk Plus | 5.7 | $13/mo | Android, iOS, Linux, Mac, Web, Windows | |
| 13 | Alemba Service Manager | 5.6 | Android, API, iOS, self-hosted, Web, Windows | ||
| 14 | TeamDynamix DEX | 5.6 | Linux, Mac, Web, Windows | ||
| 15 | Marval MSM | 5.4 | API, self-hosted, Web | ||
| 16 | OTOBO | 5.4 | €325/mo | API, Linux, self-hosted, Web | |
| 17 | Web Help Desk | 5.4 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 18 | Zammad | 5.4 | €7/mo | API, Linux, self-hosted, Web | |
| 19 | Atera | 5.3 | Android, API, iOS, Linux, Mac, Web, Windows | ||
| 20 | Jitbit Helpdesk | 5.3 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
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Questions about ServiceNow ITSM alternatives
What is the best alternative to ServiceNow ITSM?
iTop, number 1 in IT help desk software with a score of 6.6 out of 10. The others here: KIX, Lansweeper, Desk365 and 16 more.
What is the best free alternative to ServiceNow ITSM?
iTop is the best-ranked alternative with a free plan. 8 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.