USU IT Service Management

What USU IT Service Management is

USU IT Service Management is a web-based service management product for IT and non-IT departments. Its service catalog gives organizations a way to organize services, while an employee portal and knowledge base provide employee-facing access to information. Workflow automation supports automated service processes, and asset management is also part of the offering. The product supports both deployment options, and its listed platform is web. USU is headquartered in Möglingen, Germany. The product is paid, with pricing available on request. Its stated capabilities span service organization, employee information, workflow automation, and asset management, with use extending beyond IT teams. Organizations considering the product can review its offering and ask USU for pricing. Buyers will need to determine which deployment approach fits their organization and what price USU quotes for their needs.

Who it suits

USU IT Service Management suits organizations looking to manage services across IT and non-IT departments. It may fit teams seeking a service catalog, employee portal, knowledge base, workflow automation, and asset management in one product.

Limits

Pricing is provided on request under the paid model.

Getting started

1. Open the USU IT Service Management website
2. Review the service catalog, portal, knowledge base, automation, and asset capabilities
3. Consider which deployment option fits your organization
4. Contact USU to request pricing

Verdict

USU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.