What ServiceNow Service Level Management is

ServiceNow Service Level Management is paid web software for managing service-level agreements. Its SLA scope is listed as both, and the product includes business-hour calendars for scheduling commitments around working time. Escalation automation supports responses when service-level attention is needed, while SLA reporting provides a way to review performance. API access is also available for connecting the service with other software. Pricing is available on request, so no fixed amount is listed. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. Organizations can use the calendars to define how business hours affect service commitments, then use automated escalations to direct follow-up. Reporting covers SLA performance, and the API offers an integration route for surrounding systems. Because the listed platform is web, users access this offering through a browser. The combination is aimed at managing commitments, escalations and review across both sides of SLA scope.

Who it suits

It suits organizations that manage service-level commitments across both sides of an SLA. Teams needing calendars, escalation automation, reporting and API connectivity may find the listed functions useful.

Verdict

ServiceNow Service Level Management focuses on defining and tracking service commitments, with calendars, escalation automation and reporting. API access adds an integration option, while buyers must request pricing.

ServiceNow Service Level Management

What ServiceNow Service Level Management is

Who it suits

What it does well

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Verdict

Facts from ServiceNow Service Level Management's own pages

Where ServiceNow Service Level Management stands on Freedom251

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