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Matrix42 IT Service Management
What Matrix42 IT Service Management is
Matrix42 IT Service Management is a web-based service-management product from Matrix42, a company founded in 1992 and headquartered in Frankfurt am Main, Germany. Its service-level agreement tools cover both listed SLA scopes and support multi-level agreements, business-hour calendars, automated escalation, and SLA reporting. These functions help organizations set service commitments, account for working schedules, escalate issues automatically, and review SLA performance. API access is available for connecting the service with other systems. The product is offered as paid software, with pricing available on request and a 30-day trial. There is no free plan. The listed platform is the web, so users access it through that platform. Organizations considering it can assess whether its SLA controls, escalation automation, reporting, and API access fit their service-management processes, then request pricing or use the trial period.
Who it suits
It suits organizations that need structured SLA management, business-hour calendars, automatic escalation, reporting, and API connectivity through a web service.
What it does well
- Supports multi-level SLAs
- Includes business-hour calendars
- Automates escalation
- Provides SLA reporting
- Offers API access
What to know first
- Pricing is available only on request
- No free plan
- Web platform is the only listed platform
Verdict
Matrix42 IT Service Management focuses on SLA administration and related reporting, escalation, and API functions. A 30-day trial is available, but buyers must request pricing and there is no free plan.
Facts from Matrix42 IT Service Management's own pages
- Founded
- 1992 · matrix42.com, 4 Oct 2026
- Headquarters
- Frankfurt am Main, Germany · matrix42.com, 4 Oct 2026
Where Matrix42 IT Service Management stands on Freedom251
- IT Service Management - Enterprise Software#20 of 22
- IT SLA Management Software#48 of 50