FREEDOM251

Freedom251 › ITSM Software

TeamDynamix ITSM

Paid AndroidAPIiPhoneWeb

Visit TeamDynamix ITSM Alternatives

TeamDynamix ITSM's own site

What TeamDynamix ITSM is

TeamDynamix ITSM is a cloud-based, no-code platform for organizations managing IT service delivery. It supports ITIL-aligned workflows for service requests, major incidents, incidents, problems, changes, and releases. AI Service Assist can summarize tickets and suggest resolutions, knowledge content, related tickets, and field values. TeamDynamix pairs this assistance with native automation and says the combination can deflect 30–60% of tickets and reduce resolution time by 40–90%. Asset discovery covers Windows, Mac, Linux, Chrome, and networked devices, with integrations for Intune, SCCM, JAMF, and Kaseya. Its iPaaS and connector library supports hundreds of systems, including Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS. A no-code builder connects homegrown systems and APIs. Listed compliance frameworks include SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and TX-RAMP Level 2. Mobile apps connect technicians on iOS and Android. Pricing is on request, with in-house implementation support.

Who it suits

TeamDynamix ITSM suits enterprise organizations in sectors such as healthcare, financial services, manufacturing, public sector, and education. It is aimed at teams needing ITIL workflows, integrations, asset discovery, and technician mobile access.

What it does well

  • No-code ITIL workflow support
  • AI ticket summaries and resolution suggestions
  • Asset discovery across major operating systems
  • Connector library supports hundreds of systems
  • Mobile apps for iOS and Android

What to know first

  • Pricing is available only on request
  • No free plan is listed
  • Cloud platform requires a TeamDynamix environment

Verdict

TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform. Its enterprise orientation and request-based pricing make a direct inquiry necessary before adoption.

Facts from TeamDynamix ITSM's own pages

AI assistance
AI Service Assist can summarize tickets and suggest resolutions, knowledge content, related tickets, and field values. · teamdynamix.com, 4 Oct 2026
Assets and discovery
Asset discovery covers Windows, Mac, Linux, Chrome, and networked devices, with integrations to Intune, SCCM, JAMF, and Kaseya. · teamdynamix.com, 4 Oct 2026
Automation
The platform pairs AI with native automation and says this can deflect 30–60% of tickets and reduce resolution time by 40–90%. · teamdynamix.com, 4 Oct 2026
Custom integrations
The no-code connector builder can connect to homegrown systems and APIs. · teamdynamix.com, 4 Oct 2026
Encryption
TeamDynamix states that its iPaaS integrations encrypt data at rest and in transit. · teamdynamix.com, 4 Oct 2026
Integrations
The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS. · teamdynamix.com, 4 Oct 2026
Intended customers
TeamDynamix describes the platform as serving enterprise organizations across industries including healthcare, financial services, manufacturing, public sector, and education. · teamdynamix.com, 4 Oct 2026
ITIL workflows
The platform supports ITIL-aligned service request, major incident, incident, problem, change, and release workflows. · teamdynamix.com, 4 Oct 2026
Mobile
The TeamDynamix Mobile app is available in the Apple App Store and Google Play and connects technicians to their TeamDynamix environment. · solutions.teamdynamix.com, 4 Oct 2026
Pricing
The company describes its pricing model as designed to let customers expand and evolve usage and asks prospective customers to submit a pricing inquiry. · hub.teamdynamix.com, 4 Oct 2026
Product
TeamDynamix ITSM is a cloud-based, no-code IT service management platform for organizations seeking to modernize service delivery. · teamdynamix.com, 4 Oct 2026
Security
The Trust Center lists SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, TX-RAMP Level 2, and other compliance frameworks or attestations. · trust.teamdynamix.com, 4 Oct 2026
Support and implementation
The company says it provides an in-house implementation team and directs existing customers to its support ticket and customer portal. · hub.teamdynamix.com, 4 Oct 2026

Where TeamDynamix ITSM stands on Freedom251

Look at these too