No. 44of 50 ·IT SLA Management Software

TeamDynamix ITSM

Web · Android · iPhone · API

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Freedom report

Two barsScore 5.0

Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

TeamDynamix ITSM is ranked #44 of 50 in IT SLA management software on Freedom251. It runs on Android, API, iOS, Web.

Compared on IT SLA management software

Free plan: No

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The record

Product: TeamDynamix ITSM is a cloud-based, no-code IT service management platform for organizations seeking to modernize service delivery.
ITIL workflows: The platform supports ITIL-aligned service request, major incident, incident, problem, change, and release workflows.
AI assistance: AI Service Assist can summarize tickets and suggest resolutions, knowledge content, related tickets, and field values.
Automation: The platform pairs AI with native automation and says this can deflect 30–60% of tickets and reduce resolution time by 40–90%.
Assets and discovery: Asset discovery covers Windows, Mac, Linux, Chrome, and networked devices, with integrations to Intune, SCCM, JAMF, and Kaseya.
Integrations: The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS.
Custom integrations: The no-code connector builder can connect to homegrown systems and APIs.
Security: The Trust Center lists SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, TX-RAMP Level 2, and other compliance frameworks or attestations.
Encryption: TeamDynamix states that its iPaaS integrations encrypt data at rest and in transit.
Mobile: The TeamDynamix Mobile app is available in the Apple App Store and Google Play and connects technicians to their TeamDynamix environment.
Support and implementation: The company says it provides an in-house implementation team and directs existing customers to its support ticket and customer portal.
Pricing: The company describes its pricing model as designed to let customers expand and evolve usage and asks prospective customers to submit a pricing inquiry.
Intended customers: TeamDynamix describes the platform as serving enterprise organizations across industries including healthcare, financial services, manufacturing, public sector, and education.

Where it ranks on Freedom251

Best IT SLA Management Software in 2026#44 of 50

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Sources

teamdynamix.com/products/itsm/· checked 4 Oct 2026
teamdynamix.com/products/itsm/incidents-and-problems/· checked 4 Oct 2026
teamdynamix.com/products/ipaas/connector-library/· checked 4 Oct 2026
trust.teamdynamix.com· checked 4 Oct 2026
solutions.teamdynamix.com/TDClient/1965/Portal/KB/Article/159008/· checked 4 Oct 2026
hub.teamdynamix.com/contact/· checked 4 Oct 2026