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ServiceCore
What ServiceCore is
ServiceCore is a paid IT service management and enterprise service management platform built around ITIL 4 practices. Its service desk places email, phone, chat, web, and social requests in one queue, with incident, problem, change, request, knowledge, and SLA management. The platform tracks hardware, software, and licenses, and maps configuration-item dependencies in a CMDB. Visual workflows, service automation, approval flows, low-code forms, and an integration/API layer support service processes. Its capabilities can also serve HR, finance, legal, and facilities teams, with multi-company and multi-tenant options. Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views. REST integrations use HTTP and JSON, alongside email flows, webhooks, and field mapping. The mobile app supports offline work, tickets, work orders, scanning, signatures, photos, GPS, and push notifications. Cloud or on-premises deployment is available. Annual plans require at least 10 technicians, and pricing is by quote.
Who it suits
ServiceCore suits small and medium-sized service providers, enterprise organizations, and business units managing IT or broader service operations. It is relevant where cloud, on-premises, single-tenant, or multi-tenant deployment is needed.
What it does well
- ITIL 4 service management practices
- Unified queue for multiple request channels
- CMDB maps configuration dependencies
- Visual workflows and low-code forms
- Mobile app supports offline work
What to know first
- Minimum of 10 technicians
- Pricing requires a quote
- ESM sub-tenant technicians licensed separately
- No free plan
Limits
All listed annual plans require a minimum of 10 technicians. ESM sub-tenant technicians are licensed separately for each tenant.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro Full | Annual subscription; minimum 10 technicians · Pro Lite plus Pro Full modules; quote required | On request |
| Standard | Annual subscription; minimum 10 technicians · Core ITIL 4 practices; exact price by quote | On request |
| Pro Lite | Annual subscription; minimum 10 technicians · Standard edition plus Pro Lite modules; quote required | On request |
As servicecore.app lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the ServiceCore website
- Request a pricing quote
- Choose Standard, Pro Lite, or Pro Full
- Select cloud or on-premises deployment
- Choose single-tenant or ESM multi-tenant architecture
- Deploy on web, Android, iOS, API, or self-hosted platforms
Verdict
ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work. Its technician minimum and quote-based annual plans are important considerations for smaller teams.
Questions
Is ServiceCore free?
No. ServiceCore uses a paid pricing model and has no free plan.
How is ServiceCore priced?
Pricing is available on request. The listed plans are annual subscriptions and require at least 10 technicians.
Which platforms does ServiceCore support?
ServiceCore supports Android, API, iOS, self-hosted, and web platforms.
Can ServiceCore run outside IT?
Yes. Its service management capabilities can support HR, finance, legal, and facilities teams.
What deployment models are available?
The pricing page offers cloud or on-premises deployment, with single-tenant or ESM multi-tenant architecture.
Facts from ServiceCore's own pages
- Assets and CMDB
- It tracks hardware, software, and licenses and maps configuration item dependencies in a CMDB. · servicecore.app, 8 Oct 2026
- Audience
- The maker positions Standard for small and medium-sized service providers and describes the wider product as serving enterprise organizations and business units. · servicecore.app, 8 Oct 2026
- Automation
- The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer. · servicecore.app, 8 Oct 2026
- Company history
- The maker says ServiceCore grew from Educore, founded in 2000, and describes its experience as spanning back to 2000. · servicecore.app, 8 Oct 2026
- Deployment
- The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. · servicecore.app, 8 Oct 2026
- Enterprise scope
- Its service management capabilities can also support HR, finance, legal, and facilities teams, with multi-company and multi-tenant options. · servicecore.app, 8 Oct 2026
- Headquarters
- Istanbul, Turkey · servicecore.app, 28 Sept 2026
- Integrations
- Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. · servicecore.app, 8 Oct 2026
- Licensing limit
- ServiceCore requires a minimum of 10 technicians, and ESM sub-tenant technicians are licensed separately per tenant. · servicecore.app, 8 Oct 2026
- Mobile
- The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications. · servicecore.app, 8 Oct 2026
- Product
- ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices. · servicecore.app, 8 Oct 2026
- Reporting
- Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views. · servicecore.app, 8 Oct 2026
- Security
- The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. · servicecore.app, 8 Oct 2026
- Service desk
- It brings email, phone, chat, web, and social requests into one queue and includes incident, problem, change, request, knowledge, and SLA management. · servicecore.app, 8 Oct 2026
- Support
- Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. · servicecore.app, 8 Oct 2026