No. 33 of 43 ·IT Change Management Software

Xurrent IMR

Name: Xurrent IMR
Price: 6 USD

Web · Android · iPhone · API · paid plans from $6/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Xurrent IMR is ranked #33 of 43 in IT change management software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $6/mo.

Xurrent IMR plans and pricing

All plans

Starter $6/mo $6 per user / month; yearly billing shows $5 per user / month Up to 5 users · 1 team · Up to 5 integrations · 12 months data retention · 100 call/SMS notifications per user/month in the USA, Canada and India; 25 elsewhere xurrent.com · 30 Sept 2026

Growth $16/mo $16 per user / month; yearly billing shows $14 per user / month Up to 50 users · Up to 5 teams · Up to 25 integrations (5 per team) · Unlimited data retention · Unlimited call/SMS notifications xurrent.com · 30 Sept 2026

Enterprise Not published Custom proposal to suit your needs Unlimited users and teams · Unlimited integrations · Unlimited data retention · 24x7 priority support and dedicated CSM xurrent.com · 30 Sept 2026

Compared on IT change management software

Free plan: No
Paid from: $5/user/mo

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The record

Purpose: Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning.
AI features: Its AI features include alert correlation, root cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation.
Alerting and escalation: The product supports custom alert routing and escalation policies at team or service level, with notifications through email, SMS, voice calls, Slack, Teams, and mobile push.
Integrations: Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab.
Integration behavior: Monitoring integrations can create incidents from alerts, while outgoing integrations can send incident updates or create tickets in connected tools such as Slack and Jira.
Status pages: Status Pages provide real-time incident updates to customers and internal teams; pricing lists them as available on Growth as an add-on and included with Enterprise.
Analytics: Incident reports can be downloaded by team, service, users, and tags in CSV or PDF format, and the API can be used to build custom reports.
Support: Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager.
Plan limits: Starter is limited to 5 users and 1 team; Growth to 50 users and 5 teams; Enterprise lists unlimited users and teams, while the Starter comparison specifies 12 months of data retention.
Security certifications: Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report.
Data protection: Xurrent says customer data is stored in the region selected by the customer, encrypted at rest, and protected in transit, including internal service traffic using TLS 1.3.
Target users: Xurrent describes IMR as a platform for production teams, including SRE, DevOps, and IT teams.
Trial: Xurrent advertises a 14-day free trial with full feature access and no credit card required.
Headquarters: Santa Barbara, California, USA
Price from: $6/mo

Where it ranks on Freedom251

Best IT Change Management Software in 2026#33 of 43
Best IT Problem Management Software in 2026#26 of 41
Best Enterprise Service Management Software in 2026#25 of 30
Best Incident Management Software in 2026#20 of 27

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Sources

xurrent.com/incident-management-response· checked 30 Sept 2026
xurrent.com/incident-management-response/ai-inciden· checked 30 Sept 2026
xurrent.com/pricing/incident-management-response· checked 30 Sept 2026
xurrent.com/imr-help/services· checked 30 Sept 2026
xurrent.com/security· checked 30 Sept 2026
xurrent.com· checked 28 Sept 2026