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Xurrent IMR
What Xurrent IMR is
Xurrent IMR manages incident response workflows for production teams, including SRE, DevOps, and IT. It covers alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning. Teams can configure alert routing and escalation policies by team or service, with notifications through email, SMS, voice calls, Slack, Teams, and mobile push. Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Jira, ServiceNow, GitHub, and GitLab. Monitoring integrations can create incidents from alerts, while outgoing connections can send updates or create tickets in tools such as Slack and Jira. AI functions include alert correlation, root cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation. Reports can be downloaded as CSV or PDF, and the API can support custom reports. Status Pages are available as a Growth add-on and included with Enterprise. Plans start at $5/user/mo with annual billing; a 14-day trial offers full feature access without a credit card. The service is available on web, Android, iOS, and API.
Who it suits
Xurrent IMR is for production teams such as SRE, DevOps, and IT groups that coordinate alerts and incident response. It also suits teams seeking on-call scheduling and post-incident reporting.
What it does well
- Custom alert routing and escalation policies.
- Connects to more than 150 tools.
- AI features include postmortem generation and alert correlation.
- 14-day trial includes full feature access.
- Available on web, Android, and iOS.
What to know first
- No free plan is listed.
- Starter supports up to 5 users and 1 team.
- Starter includes 5 integrations and 12 months of retention.
- Enterprise pricing requires a custom proposal.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | $16 per user / month; yearly billing shows $14 per user / month · Up to 50 users · Up to 5 teams · Up to 25 integrations (5 per team) · Unlimited data retention · Unlimited call/SMS notifications | $16 a month |
| Starter | $6 per user / month; yearly billing shows $5 per user / month · Up to 5 users · 1 team · Up to 5 integrations · 12 months data retention · 100 call/SMS notifications per user/month in the USA, Canada and India; 25 elsewhere | $6 a month |
| Enterprise | Custom proposal to suit your needs · Unlimited users and teams · Unlimited integrations · Unlimited data retention · 24x7 priority support and dedicated CSM | On request |
As xurrent.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
Xurrent IMR combines alerting, coordination, integrations, and post-incident reporting for production teams. Annual billing starts at $5/user/mo, and plan limits differ by team size, integrations, and support.
Facts from Xurrent IMR's own pages
- AI features
- Its AI features include alert correlation, root cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation. · xurrent.com, 30 Sept 2026
- Alerting and escalation
- The product supports custom alert routing and escalation policies at team or service level, with notifications through email, SMS, voice calls, Slack, Teams, and mobile push. · xurrent.com, 30 Sept 2026
- Analytics
- Incident reports can be downloaded by team, service, users, and tags in CSV or PDF format, and the API can be used to build custom reports. · xurrent.com, 30 Sept 2026
- Data protection
- Xurrent says customer data is stored in the region selected by the customer, encrypted at rest, and protected in transit, including internal service traffic using TLS 1.3. · xurrent.com, 30 Sept 2026
- Headquarters
- Santa Barbara, California, USA · xurrent.com, 28 Sept 2026
- Integration behavior
- Monitoring integrations can create incidents from alerts, while outgoing integrations can send incident updates or create tickets in connected tools such as Slack and Jira. · xurrent.com, 30 Sept 2026
- Integrations
- Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. · xurrent.com, 30 Sept 2026
- Plan limits
- Starter is limited to 5 users and 1 team; Growth to 50 users and 5 teams; Enterprise lists unlimited users and teams, while the Starter comparison specifies 12 months of data retention. · xurrent.com, 30 Sept 2026
- Purpose
- Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning. · xurrent.com, 30 Sept 2026
- Security certifications
- Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report. · xurrent.com, 30 Sept 2026
- Status pages
- Status Pages provide real-time incident updates to customers and internal teams; pricing lists them as available on Growth as an add-on and included with Enterprise. · xurrent.com, 30 Sept 2026
- Support
- Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager. · xurrent.com, 30 Sept 2026
- Target users
- Xurrent describes IMR as a platform for production teams, including SRE, DevOps, and IT teams. · xurrent.com, 30 Sept 2026
- Trial
- Xurrent advertises a 14-day free trial with full feature access and no credit card required. · xurrent.com, 30 Sept 2026
Where Xurrent IMR stands on Freedom251
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- Incident Management Software#23 of 29