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Best IT Service Management - Midmarket Software in 2026

For growing organizations, IT service management tools organize incidents, changes, requests and employee support in defined workflows. This list is for readers comparing tools for a growing IT operation.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    9.1 Free plan Visit site
  3. 3

    Znuny

    Free plan Open source APILinuxSelf-hosted+1

    Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

    8.5 Free plan Visit site
  4. 4

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.5 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  5. 5

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.4 Free plan · paid from $13/mo · 30-day trial Visit site
  6. 6

    Alloy Navigator

    Free trial AndroidAPIiPhone+5

    Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.

    6.6 From $19/mo (annual) Visit site
  7. 7

    Freshservice

    Free trial AndroidAPIiPhone+1

    Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

    6.5 From $19/mo (annual) · 14-day trial Visit site
  8. 8

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.4 From $1,499/yr · 30-day trial Visit site
  9. 9

    KACE Systems Management Appliance

    by KACE Systems Management Appliance
    Free trial AndroidAPIiPhone+5
    6.3 Pricing on request Visit site
  10. 10

    Alemba Service Manager

    Paid AndroidAPIiPhone+3

    Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.

    6.1 Pricing on request Visit site
  11. 11

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.1 From $39/mo (annual) · 30-day trial Visit site
  12. 12

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    6.0 From $89/mo Visit site
  13. 13

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    6.0 From £51/mo Visit site
  14. 14

    Xurrent IMR

    Free trial AndroidAPIiPhone+1

    Xurrent IMR combines alerting, coordination, integrations, and post-incident reporting for production teams.

    5.8 From $5/user/mo (annual) · 14-day trial Visit site
  15. 15

    OTRS

    Paid AndroidAPIiPhone+3

    Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.

    5.7 Pricing on request Visit site
  16. 16

    Vivantio

    by Vivantio
    Free trial APISelf-hostedWeb

    Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.

    5.7 From $49/mo (annual) Visit site
  17. 17

    TeamDynamix ITSM

    Paid AndroidAPIiPhone+1

    TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform.

    5.2 Pricing on request Visit site
  18. 18

    OpenText Service Management

    Paid AndroidiPhoneWeb

    OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.

    5.0 Pricing on request Visit site
  19. 19

    ServiceNow ITSM

    Paid AndroidiPhoneWeb

    ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.

    4.9 Pricing on request Visit site
  20. 20

    Matrix42 Enterprise Service Management

    Paid AndroidiPhoneWeb

    Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.

    4.7 Pricing on request · 30-day trial Visit site
  21. 21

    Sunrise ITSM

    Paid Web
    4.2 Pricing on request Visit site
  22. 22

    USU IT Service Management

    Paid Web

    USU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.

    4.0 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, paid starting prices and trial periods alongside licensing. Review each product’s supported environments—such as web, API, Android, iOS, self-hosting, Linux or Windows—and its incident, change, catalog, self-service, automation and deployment capabilities.

Questions

Are free plans available in this category?

Yes. A free plan is offered by items such as GLPI, iTop and ManageEngine ServiceDesk Plus. Check the plan limits and included features before relying on it.

Which products list a free trial?

Trial listings include 14 days for Freshservice, 45 days for GLPI, and 30 days for InvGate Service Desk, ManageEngine ServiceDesk Plus and Matrix42 Enterprise Service Management.

Can I use open-source IT service management software?

Some items in this category make their code open source. Check the licence for permission to read, modify and deploy the code.

What platforms should I compare?

Listed platforms include web, API, Android, iOS, self-hosted and Linux. Alemba Service Manager also lists Windows support.

What service features are compared?

The comparison covers incident management, change management, service catalog, self-service portal, automation rules and deployment.

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