Matrix42 Enterprise Service Management

What Matrix42 Enterprise Service Management is

Matrix42 Enterprise Service Management is a paid service management product for organizations handling services across IT and non-IT departments. It includes a service catalog for presenting available services, an employee portal for employee-facing access, and a knowledge base for service information. Workflow automation supports defined service processes, while asset management provides a listed way to manage organizational assets. The product supports both on-premises and cloud deployment, allowing organizations to choose between those routes. Matrix42 Enterprise Service Management is available through the web, Android and iOS, covering browser use and mobile access. Matrix42 was founded in 1992 and is headquartered in Frankfurt am Main, Germany. Pricing is available on request, and the product has a 30-day trial. There is no free plan. The combination of service catalog, portal, knowledge base, workflow automation and asset management makes the product relevant to organizations evaluating service management for multiple departments. Buyers can use the trial to review the listed functions, then request pricing and select the deployment approach that matches their organization.

Who it suits

This product suits organizations that need service management spanning IT and non-IT departments. It is also relevant to teams wanting a service catalog, employee portal, knowledge base, workflow automation and asset management across web and mobile platforms.

Limits

There is no free plan. The available trial lasts 30 days, and pricing is provided on request.

Getting started

1. Open the Matrix42 Enterprise Service Management website
2. Request pricing from Matrix42
3. Start the 30-day trial
4. Choose on-premises or cloud deployment
5. Access the product on the web, Android or iOS

Verdict

Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product. Look elsewhere if you require a free plan or publicly listed pricing before contacting the maker.