Best IT Problem Management Software in 2026
Updated
In short: iTop is ranked #1 of 41 as of 5 October 2026, ahead of FreeITSM and Vivantio. The best-ranked option with a free plan is FreeITSM. The lowest first paid tier on this page is TechExcel ProjectOne ALM at $10/mo.
When IT issues recur, teams may need to trace causes and track remedies beyond handling an individual incident. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. Deployment options, free-plan availability, and paid-from pricing add context as you assess fit and cost. iTop, FreeITSM, and Vivantio are among the options to consider. Look at which listed capabilities align with your team’s approach to investigating recurring problems, documenting temporary responses, and following fixes through.
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | iTopWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | Free | 6.6 | |
| 2 | FreeITSMWeb · Windows · Linux · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 3 | VivantioWeb · Self-hosted · API | Two bars | — | 1 of 6 | $49/mo | 6.4 | |
| 4 | ZServiceDeskWeb · Windows · Mac · Linux · Android · iPhone · Self-hosted · API | Two bars | — | — | 6 of 6 | — | 5.8 |
| 5 | GLPIWeb · Windows · Mac · Linux · Android · Self-hosted · API | Two bars | — | — | 5 of 6 | €19/mo | 5.7 |
| 6 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | One bar | — | — | 6 of 6 | $13/mo | 5.6 |
| 7 | Proactivanet ITSMWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 8 | USU Knowledge ManagementWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 9 | DemandFlow ITSMWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 10 | Infronest Problem ManagementWeb · Windows · Mac · Linux · Android · iPhone · Self-hosted · API | Two bars | — | — | 6 of 6 | ₹29,999/mo | 5.4 |
| 11 | OMNITRACKER IT Service Management CenterWeb · Windows · Mac · Linux | One bar | — | — | 4 of 6 | — | 5.4 |
| 12 | OpenText Service ManagementWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.4 |
| 13 | Matrix42 FastViewerWeb · Windows · Mac · Android · iPhone · Self-hosted | Two bars | — | — | 5 of 6 | €45/mo | 5.3 |
| 14 | SymphonyAI IT Service ManagementWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 15 | TechExcel ProjectOne ALMWeb · Windows · Android · iPhone · Self-hosted | Two bars | — | — | 4 of 6 | $10/mo | 5.3 |
| 16 | Alloy NavigatorWeb · Windows · Android · iPhone · Self-hosted · API | Two bars | — | — | 4 of 6 | $19/mo | 5.2 |
| 17 | FreshserviceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $19/mo | 5.2 |
| 18 | Octopus ITSMWeb · Windows · Android · iPhone · API | Two bars | — | — | 4 of 6 | $95/mo | 5.2 |
| 19 | Virima ITAMWeb · Windows · Mac · Linux | Two bars | — | — | 4 of 6 | $833.33/mo | 5.2 |
| 20 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $50/mo | 5.1 |
| 21 | Alemba Service ManagerWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 22 | InvGate Service DeskWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | $41.67/mo | 5.1 |
| 23 | OpsYnt ITSMWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $49/mo | 5.1 |
| 24 | SolarWinds Service DeskWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $39/mo | 5.1 |
| 25 | SysAidWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $89/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Root-cause analysis | Known-error database |
|---|---|---|---|---|---|---|---|---|
| 1 | iTop | 6.6 | Free plan | Free | Yes | — | — | — |
| 2 | FreeITSM | 6.5 | Free plan | Free | Yes | — | — | — |
| 3 | Vivantio | 6.4 | No | $49/mo | No | — | — | — |
| 4 | ZServiceDesk | 5.8 | No | — | — | — | Yes | Yes |
| 5 | GLPI | 5.7 | No | €19/mo | No | — | — | — |
| 6 | ManageEngine ServiceDesk Plus | 5.6 | No | $13/mo | Yes | — | — | — |
| 7 | Proactivanet ITSM | 5.5 | No | — | — | — | Yes | Yes |
| 8 | USU Knowledge Management | 5.5 | No | — | — | — | — | — |
| 9 | DemandFlow ITSM | 5.4 | No | — | — | — | Yes | Yes |
| 10 | Infronest Problem Management | 5.4 | No | ₹29,999/mo | No | — | Yes | Yes |
| 11 | OMNITRACKER IT Service Management Center | 5.4 | No | — | — | — | Yes | Yes |
| 12 | OpenText Service Management | 5.4 | No | — | No | — | — | — |
| 13 | Matrix42 FastViewer | 5.3 | No | €45/mo | No | — | — | — |
| 14 | SymphonyAI IT Service Management | 5.3 | No | — | — | — | — | — |
| 15 | TechExcel ProjectOne ALM | 5.3 | No | $10/mo | No | 20 /user/mo | Yes | Yes |
| 16 | Alloy Navigator | 5.2 | No | $19/mo | No | — | — | — |
| 17 | Freshservice | 5.2 | No | $19/mo | No | — | — | — |
| 18 | Octopus ITSM | 5.2 | No | $95/mo | No | — | Yes | Yes |
| 19 | Virima ITAM | 5.2 | No | $833.33/mo | No | — | Yes | Yes |
| 20 | Agentforce Contact Center | 5.1 | No | $50/mo | No | 15 /user/mo | Yes | Yes |
| 21 | Alemba Service Manager | 5.1 | No | — | — | — | — | — |
| 22 | InvGate Service Desk | 5.1 | No | $41.67/mo | No | — | Yes | Yes |
| 23 | OpsYnt ITSM | 5.1 | No | $49/mo | No | — | Yes | Yes |
| 24 | SolarWinds Service Desk | 5.1 | No | $39/mo | No | — | — | — |
| 25 | SysAid | 5.1 | No | $89/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which IT problem management software is ranked first on Freedom251?
iTop is ranked #1 of 41 with a score of 6.6. FreeITSM is second and Vivantio third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, TechExcel ProjectOne ALM has the lowest first paid tier we found: $10/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.