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Best IT Problem Management Software in 2026
When IT issues recur, teams may need to trace causes and track remedies beyond handling an individual incident. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. Deployment options, free-plan availability, and paid-from pricing add context as you assess fit and cost. iTop, FreeITSM, and Vivantio are among the options to consider. Look at which listed capabilities align with your team’s approach to investigating recurring problems, documenting temporary responses, and following fixes through.
- 39 apps
- Research read 23 Sept 2026
- How the order is worked out
- 1
FreeITSM
Free plan Open source APIExtensionLinux+4FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available.
- 2
GLPI
Free plan Open source AndroidAPIExtension+6GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.
- 3
iTop
Free plan Open source APILinuxMac+3 - 4
Znuny
Free plan Open source APILinuxSelf-hosted+1Znuny offers a configurable service-management platform with multiple request channels and deployment choices.
- 5
- 6
ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.
- 7
Alloy Navigator
Free trial AndroidAPIiPhone+5Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.
- 8
Freshservice
Free trial AndroidAPIiPhone+1Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.
- 9
Gfacility
Free trial AndroidAPIiPhone+1Choose Gfacility if IT, facility and workplace teams need shared service operations with tools spanning all three areas.
- 10
HaloITSM
Free trial AndroidAPIiPhone+3Choose HaloITSM if your team needs incident, request, change, asset, and reporting workflows in an IT service management product with mobile apps and a 30-day trial.
- 11
Infronest Problem Management
Free trial AndroidAPIiPhone+5The workflow connects incident investigation to known-error records and change planning. Review the listed plan costs and the stated absence of external compliance certification before choosing it.
- 12
InvGate Service Desk
Free trial AndroidAPIiPhone+5Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.
- 13
Infraon ITSM
Free trial APISelf-hostedWebInfraon ITSM covers service desk, asset, change, and self-service workflows with automation and broad integrations.
- 14
Mint Service Desk
Free trial APILinuxSelf-hosted+1Mint Service Desk combines ticket management with department-wide workflows and offers both cloud and on-premises deployment.
6.2 Visit site - 15
Alemba Service Manager
Paid AndroidAPIiPhone+3Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.
- 16
OpsYnt ITSM
Free trial AndroidAPIiPhone+2OpsYnt ITSM combines service workflows, asset management, automation, and AI assistance for internal teams.
- 17
SolarWinds Service Desk
Free trial AndroidAPIiPhone+1Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.
- 18
SysAid
Free trial AndroidAPIExtension+6Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.
- 19
TOPdesk
Free trial AndroidAPIiPhone+2TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.
- 20
Xurrent IMR
Free trial AndroidAPIiPhone+1Xurrent IMR combines alerting, coordination, integrations, and post-incident reporting for production teams.
- 21
EasyVista Service Manager
Paid Self-hostedWebEasyVista Service Manager covers IT service workflows and includes options for HR and facilities case management. Request pricing and check the concurrent-user limit against your intended deployment.
- 22
Octopus ITSM
Paid AndroidAPIiPhone+2Choose Octopus ITSM if your organization needs configurable internal-service workflows alongside self-service, asset management, and reporting.
- 23
OMNITRACKER IT Service Management Center
Paid APILinuxMac+3OMNITRACKER combines service management processes with configurable workflows, integration options, and multiple deployment models.
- 24
- 25
ZentraITSM
Free trial APISelf-hostedWebZentraITSM combines service desk work with change governance, asset and CMDB management, integrations, and deployment options.
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
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