No. 18 of 41 ·IT Problem Management Software

Octopus ITSM

Name: Octopus ITSM
Price: 95 USD

Web · Windows · Android · iPhone · API · paid plans from $95/mo

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Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely4 of 6 device platforms
DocumentedPlans, terms and facts published

Octopus ITSM is ranked #18 of 41 in IT problem management software on Freedom251. It runs on Android, API, iOS, Web, Windows. There is no free plan. Paid plans start at $95/mo.

Octopus ITSM plans and pricing

All plans

Per active user $95/mo $95 per month per user Active technicians and agents; all modules except AI Assistant; technical support; unlimited end-user web portal octopus-itsm.com · 4 Oct 2026

Large scale deployments Not published Contact us More than 25 stakeholders; progressive pricing starting at the 11th user octopus-itsm.com · 4 Oct 2026

Compared on IT problem management software

Free plan: No
Deployment options: cloud

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The record

Product scope: Octopus is a preconfigured ITSM, CMMS, and ESM solution for automating and managing internal services.
Core workflows: Its ITSM features include incident, service request, problem, change, backlog, and approval management.
Automation: The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations.
Self-service: It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base.
Assets and reporting: Listed capabilities include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking.
AI assistant: The AI Assistant can configure the environment through conversation, identify improvement opportunities, analyze data, and help draft communications; it is an optional paid add-on.
Integrations: The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace.
Security: The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration.
Hosting and compliance: The pricing page says cloud hosting is in Québec, SOC 2 Type 2 certified, and compliant with Law 25.
Support: The subscription includes local French-language technical support, regular updates, and technical assistance.
Pricing limits: The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services.
Intended users: The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses.
Company history: The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base.
Founded: 2005
Price from: $95/mo

Where it ranks on Freedom251

Best IT Problem Management Software in 2026#18 of 41
Best CMDB Software in 2026#23 of 39

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Sources

octopus-itsm.com· checked 4 Oct 2026
octopus-itsm.com/solutions/itsm· checked 4 Oct 2026
octopus-itsm.com/en/pricing· checked 4 Oct 2026
octopus-itsm.com/a-propos/· checked 4 Oct 2026