Octopus ITSM

What Octopus ITSM is

Octopus ITSM is a preconfigured platform for automating internal services across IT service management, facilities management, and enterprise service management. It organizes incidents, service requests, problems, changes, backlogs, and approvals, with configurable workflows, automatic escalation, and automated approvals. Staff can use a configurable self-service portal with dynamic forms, a service catalog, and an integrated knowledge base. Asset and oversight tools include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking. The platform also lists AI classification and intelligent recommendations. Its optional paid AI Assistant can configure the environment through conversation, analyze data, surface improvement opportunities, and help draft communications. Connections include an open REST API, webhooks, native connectors, Microsoft 365/Teams, an email gateway, and an extensions marketplace. Security features include role-based access, a full audit trail, and Active Directory/SSO. Cloud hosting is in Québec, and the service states SOC 2 Type 2 certification and Law 25 compliance. The per-active-user subscription costs $95 a month and includes technical support and an unlimited end-user web portal; implementation and training are separately priced.

Who it suits

Octopus ITSM suits healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses managing internal services. It is also a fit for teams that need service workflows, asset oversight, and self-service tools in one platform.

Limits

The $95 a month per active user subscription includes all modules except the AI Assistant. Implementation and training are separately priced; large-scale deployments are billed by contact, with progressive pricing starting at the 11th user.

Getting started

1. Visit https://www.octopus-itsm.com/.
2. Choose the cloud deployment option.
3. Select the Per active user subscription at $95 a month per user, or contact the company about large-scale deployments.
4. Arrange separately priced implementation or training services if needed.
5. Use the web, Windows, Android, or iOS platform, or connect through the API.

Verdict

Choose Octopus ITSM if your organization needs configurable internal-service workflows alongside self-service, asset management, and reporting. The listed subscription is $95 per active user per month, but buyers needing the AI Assistant or implementation and training should account for additional costs.