OMNITRACKER IT Service Management Center supports IT service processes across service desks and IT operations. Its 15 certified ITIL practices include incident, change, knowledge, problem, service request, and service configuration management. Teams can use the product for root-cause analysis, known-error records, and tracking workarounds and permanent fixes. A low-code platform lets users configure workflows, forms, and permissions. AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time. Deployment is available on-premises, in hybrid environments, or in the cloud. The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs. Integrations include Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP services, telephony, email, inventory, and geoinformation systems. An Automation Interface connects external systems through scripts and automates tasks. OMNINET offers operations support, second-level support, and managed services. A live demo lasts about 30 minutes. The product is licensed exclusively to business customers and public institutions; pricing is available on request.
Who it is for
This product is for business customers and public institutions managing service desk and IT operations processes. It may suit teams seeking configurable ITIL workflows, multiple deployment options, and integrations with external systems.
What is good
- Lists 15 certified ITIL practices.
- Supports on-premises, hybrid, and cloud deployment.
- Workflows, forms, and permissions are configurable.
- Offers a live demo of about 30 minutes.
- Includes root-cause and known-error tracking.
What to know first
- Pricing is available on request.
- Licensed only to businesses and public institutions.
- AI-supported automation claims a potential ticket-time reduction, not a stated measure.
Verdict
OMNITRACKER combines service management processes with configurable workflows, integration options, and multiple deployment models. Business customers and public institutions should request pricing and review which deployment and support arrangements fit their needs.
Get started with OMNITRACKER IT Service Management Center
- Visit the OMNITRACKER ITSM software website.
- Request the live demo, which lasts about 30 minutes.
- Discuss on-premises, hybrid, or cloud deployment with OMNINET.
- Request pricing for your business or public institution.
Limits to know first
Pricing is available on request, and licensing is for business customers and public institutions. The facts do not list a free plan or trial.
Questions about OMNITRACKER IT Service Management Center
How much does OMNITRACKER IT Service Management Center cost?
Pricing is available on request.
Which deployment options are available?
It is available on premises, in a hybrid environment, or in the cloud.
Which ITIL practices does it support?
The product page lists 15 certified practices, including incident, change, knowledge, problem, service request, and service configuration management.
Can it track known errors and fixes?
Yes. It supports root-cause analysis, a known-error database, and tracking for workarounds and permanent fixes.
Who is eligible to license the product?
The vendor says its solutions are licensed exclusively for business customers and public institutions.
Can I see a demo?
OMNINET offers a live demo lasting about 30 minutes.
OMNITRACKER IT Service Management Center plans and pricing
All plansCompared on business process management software
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Permanent-fix tracking
- Yes
- Deployment options
- hybrid
