EasyVista Service Manager

What EasyVista Service Manager is

EasyVista Service Manager is an IT service management platform that brings service desk and operations work together. It combines incidents, requests, changes, assets, and workflows, with support for problem management, knowledge, service portfolios, and change and release management. EasyVista describes native AI-driven automation intended to identify and resolve issues before they affect the business. Its editions also include HR and facilities case management, extending beyond IT service workflows. The product is positioned for enterprise-scale operations, with solutions highlighted for manufacturing, education, public sector, financial services, and healthcare. Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has stated minimum availability of 99.9%. Routine support is available 24 hours a day, 7 days a week, by ticket or email through the support website. Pricing is on request. The license limits use to the number of concurrent Managing Users specified in the customer's Order Form.

Who it suits

It is positioned for enterprise-scale IT service operations, including organizations in manufacturing, education, public services, financial services, and healthcare. Its HR and facilities case management may suit organizations extending service management beyond IT.

Limits

Use is limited to the concurrent Managing Users specified in the customer’s Order Form. The listed editions provide 1 chatbot, 2 Service Apps and 10GB storage for Standard; 2 Service Bots, 2 chatbots, 4 Service Apps and 20GB for Professional; and unlimited Service Bots, chatbots and Service Apps with 50GB for Enterprise.

Getting started

1. Visit the EasyVista Service Manager website.
2. Request a quote for pricing information.
3. Choose a hosted or SaaS deployment, or on-premise use.
4. Select an edition: Standard, Professional or Enterprise.

Verdict

EasyVista Service Manager covers IT service workflows and includes options for HR and facilities case management. Request pricing and check the concurrent-user limit against your intended deployment.