No. 52 of 61 ·IT Knowledge Base Software

EasyVista Service Manager

Web · Self-hosted

Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

EasyVista Service Manager is ranked #52 of 61 in IT knowledge base software on Freedom251. It runs on Self-hosted, Web. There is no free plan.

EasyVista Service Manager plans and pricing

All plans

Standard Edition Not published For getting started · 1 chatbot · 2 Service Apps · 10GB document storage easyvista.com · 7 Oct 2026

Professional Edition Not published ITSM & ITOM for large organization · 2 Service Bots · 2 chatbots · 4 Service Apps · 20GB document storage easyvista.com · 7 Oct 2026

Enterprise Edition Not published End-to-end service experiences for enterprises · Unlimited Service Bots, chatbots, and Service Apps · 50GB document storage easyvista.com · 7 Oct 2026

Compared on IT knowledge base software

Free plan: No

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The record

Purpose: EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery.
Unified operations: It brings incidents, requests, changes, assets, and workflows together on one platform.
Core ITSM: The product supports incident, problem, service request, knowledge, service portfolio, and change and release management.
Automation and AI: EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business.
Enterprise service management: The editions include HR case management and facilities case management.
Integrations: Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer.
Security: EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest.
Deployment: Service Manager licensing terms describe hosted or SaaS use and on-premise use.
Hosting availability: For hosted software, the terms state minimum availability of 99.9%.
Support: The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email.
Limits: The product may only be used by the number of concurrent Managing Users specified in the customer’s Order Form.
Intended customers: The product is positioned for enterprise-scale IT service operations, and the maker highlights solutions for manufacturing, education, public sector, financial services, and healthcare.
Pricing: The maker directs prospective customers to request a quote for pricing information.
Headquarters: Noisy-le-Grand, France

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#52 of 61
Best HR Knowledge Base Software in 2026#36 of 52
Best IT SLA Management Software in 2026#43 of 50
Best IT Change Management Software in 2026#34 of 43
Best IT Problem Management Software in 2026#36 of 41
Best CMDB Software in 2026#36 of 39
Best Enterprise Service Management Software in 2026#27 of 30
Best IT Incident Management Software in 2026#27 of 28
Best IT Service Catalog Software in 2026#18 of 23
Best AI IT Service Desk Software in 2026#21 of 22

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Sources

easyvista.com/products/it-service-management-software· checked 7 Oct 2026
easyvista.com/platform/platform-integrations/· checked 7 Oct 2026
info.easyvista.com/security-data-sheet· checked 7 Oct 2026
info.easyvista.com/hubfs/Service%20Manager%20-%20Terms%20a· checked 7 Oct 2026
info.easyvista.com/pricing· checked 7 Oct 2026