Side by side
EasyVista Service Manager vs SolarWinds Service Desk
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
EasyVista Service Manager covers IT service workflows and includes options for HR and facilities case management. Request pricing and check the concurrent-user limit against your intended deployment.
Visit EasyVista Service Manager
Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features. Its broad integrations and mobile tools support distributed service work. Look elsewhere if you require a free plan or want asset management included without separate pricing.
Visit SolarWinds Service DeskThe facts
| EasyVista Service Manager | SolarWinds Service Desk | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Essentials: $39 per technician a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | easyvista.com | solarwinds.com |
| On it problem management software | #21 of 39 | #17 of 39 |
EasyVista Service Manager: what it does well
- Brings incidents, assets, and workflows together
- Supports hosted, SaaS, and on-premise deployment
- Hosted software states 99.9% minimum availability
- Routine support is available around the clock
What to know first
- Pricing requires a quote
- Use is limited by concurrent Managing Users
- No free plan
SolarWinds Service Desk: what it does well
- Incident engagement through web, email, Teams, Slack, and mobile
- CMDB provides dependency mapping and change-impact analysis
- More than 200 cloud application integrations
- AI sidekick, virtual agent, and smart suggestions
- Unlimited users on each listed plan
What to know first
- No free plan is available
- IT asset management requires an additional purchase
- Premier limits API access to 1,500 calls per user per minute
Alternatives to EasyVista Service Manager Alternatives to SolarWinds Service Desk The whole list