Best IT Incident Management Software in 2026
Updated
In short: AlertOps is ranked #1 of 28 as of 8 October 2026, ahead of Better Stack and Grafana Cloud Application Observability. The best-ranked option with a free plan is Better Stack. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.
IT incident management software supports teams as they coordinate a response and follow up on operational incidents. Compare on-call scheduling and escalation policies with ChatOps incident actions, stakeholder updates, post-incident reviews, and status pages. These fields can help you assess the listed capabilities from response through review. Free-plan availability and paid starting prices add cost details. Grafana Cloud Application Observability, incident.io, and AlertOps are among the entries shown. Consider who needs to act during an incident, who needs updates, and which response and follow-up capabilities fit your team’s process.
28 IT incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
15 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | AlertOpsWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $8/mo | 6.6 | |
| 2 | Better StackWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $29/mo | 6.6 | |
| 3 | Grafana Cloud Application ObservabilityWeb · Windows · Mac · Linux | Three bars | — | 4 of 6 | $0.03/mo | 6.6 | |
| 4 | incident.ioWeb · Mac · Android · iPhone · API | Three bars | — | 4 of 6 | $15/mo | 6.6 | |
| 5 | iTopWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | Free | 6.6 | |
| 6 | KIXWeb · Linux · Android · iPhone · Self-hosted · API | Three bars | — | 4 of 6 | €33/mo | 6.6 | |
| 7 | OpsKnightWeb · Android · iPhone · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.6 | |
| 8 | PagerDutyWeb · Android · iPhone · Self-hosted · API | Three bars | — | 3 of 6 | $233.33/mo | 6.6 | |
| 9 | ilertWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $39/mo | 6.5 | |
| 10 | OneUptimeWeb · Linux · Self-hosted · API | Two bars | — | 2 of 6 | $0.10/mo | 6.5 | |
| 11 | SIGNL4Web · Android · iPhone · API | Three bars | — | 3 of 6 | $9/mo | 6.5 | |
| 12 | xMattersWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $15/mo | 6.5 | |
| 13 | FireHydrantWeb · API | Two bars | — | 1 of 6 | $25/mo | 6.4 | |
| 14 | ZnunyWeb · Linux · Self-hosted · API | Two bars | — | 2 of 6 | $374.92/mo | 6.4 | |
| 15 | GLPIWeb · Windows · Mac · Linux · Android · Self-hosted · API | Two bars | — | — | 5 of 6 | €19/mo | 5.7 |
| 16 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | One bar | — | — | 6 of 6 | $13/mo | 5.6 |
| 17 | TeamDynamix DEXWeb · Windows · Mac · Linux | Two bars | — | — | 4 of 6 | — | 5.6 |
| 18 | BigPandaWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 19 | RespondNowWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.3 |
| 20 | CalluWeb · Self-hosted · API | One bar | — | 1 of 6 | Free | 5.2 | |
| 21 | FreshserviceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $19/mo | 5.2 |
| 22 | RootlyWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $20/mo | 5.2 |
| 23 | InvGate Service DeskWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | $41.67/mo | 5.1 |
| 24 | OnPageWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $1.17/mo | 5.1 |
| 25 | SysAidWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $89/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | On-call scheduling | Escalation policies |
|---|---|---|---|---|---|---|---|---|
| 1 | AlertOps | 6.6 | Free plan | $8/mo | Yes | 10 /user/mo | Yes | Yes |
| 2 | Better Stack | 6.6 | Free plan | $29/mo | Yes | — | Yes | Yes |
| 3 | Grafana Cloud Application Observability | 6.6 | Free plan | $0.03/mo | Yes | — | — | — |
| 4 | incident.io | 6.6 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | Yes |
| 5 | iTop | 6.6 | Free plan | Free | Yes | — | — | — |
| 6 | KIX | 6.6 | Free plan | €33/mo | Yes | — | — | — |
| 7 | OpsKnight | 6.6 | Free plan | Free | Yes | — | Yes | Yes |
| 8 | PagerDuty | 6.6 | Free plan | $233.33/mo | Yes | 21 /user/mo | Yes | Yes |
| 9 | ilert | 6.5 | Free plan | $39/mo | Yes | — | Yes | Yes |
| 10 | OneUptime | 6.5 | Free plan | $0.10/mo | Yes | 22 /user/mo | Yes | Yes |
| 11 | SIGNL4 | 6.5 | Free plan | $9/mo | Yes | 9 /user/mo | Yes | Yes |
| 12 | xMatters | 6.5 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | Yes |
| 13 | FireHydrant | 6.4 | Free plan | $25/mo | Yes | — | Yes | Yes |
| 14 | Znuny | 6.4 | Free plan | $374.92/mo | Yes | — | — | — |
| 15 | GLPI | 5.7 | No | €19/mo | Yes | — | — | — |
| 16 | ManageEngine ServiceDesk Plus | 5.6 | No | $13/mo | Yes | — | — | — |
| 17 | TeamDynamix DEX | 5.6 | No | — | No | — | — | — |
| 18 | BigPanda | 5.4 | No | — | — | — | Yes | Yes |
| 19 | RespondNow | 5.3 | No | — | Yes | — | — | — |
| 20 | Callu | 5.2 | Free plan | Free | Yes | — | Yes | Yes |
| 21 | Freshservice | 5.2 | No | $19/mo | No | — | — | — |
| 22 | Rootly | 5.2 | No | $20/mo | No | 20 /user/mo | Yes | Yes |
| 23 | InvGate Service Desk | 5.1 | No | $41.67/mo | No | — | — | — |
| 24 | OnPage | 5.1 | No | $1.17/mo | No | 13.99 /user/mo | Yes | Yes |
| 25 | SysAid | 5.1 | No | $89/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which IT incident management software is ranked first on Freedom251?
AlertOps is ranked #1 of 28 with a score of 6.6. Better Stack is second and Grafana Cloud Application Observability third.
How many of these have a free plan?
15 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.