No. 5 of 28 ·IT Incident Management Software

ilert

Web · Android · iPhone · API · paid plans from $39/mo

Freedom report

Three barsScore 6.6

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

ilert is ranked #5 of 28 in IT incident management software on Freedom251. It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $39/mo.

ilert plans and pricing

All plans

Free Free Up to 5 users · 1 status page · 100 SMS/voice notifications · 1 free plan per company ilert.com · 2 Oct 2026

Pro $39/mo per user per month; minimum 3 users; yearly plans cost 20% less Unlimited SMS/voice notifications · SSO · unlimited viewer users · 250 AI credits/month ilert.com · 2 Oct 2026

Scale $39/mo per user per month; minimum 3 users; limited-time offer for new users; yearly plans cost 20% less All Pro features · team-based organization · event intelligence and workflows · major incident management · 1,000 AI credits/month ilert.com · 2 Oct 2026

Enterprise $49/mo per user per month, billed annually; starts from All Scale features · up to 99.99% uptime SLA · dedicated Customer Success Manager · 5,000 AI credits/month ilert.com · 2 Oct 2026

Compared on IT incident management software

Free plan: Yes
On-call scheduling: Yes
Escalation policies: Yes
Status page: advanced
Post-incident reviews: Yes
Stakeholder updates: Yes
ChatOps incident actions: Yes

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The record

Product: ilert combines alerting, on-call management, incident response, and status pages in an incident management platform.
Alerting: Alerts can reach responders through push, SMS, voice calls, and messengers, with one-click acknowledgment that requires no login.
On-call: Teams can create follow-the-sun rotations, swap shifts, and manage overrides from the mobile app.
Incident response: Incident management includes severity settings, parallel escalations, and incident commander assignment.
Status pages: The product supports public, private, and audience-specific status pages.
AI SRE: AI SRE investigates alerts using logs, metrics, traces, and change data, then provides a root-cause hypothesis, supporting evidence, and a proposed action for human review.
Integrations: ilert offers prebuilt integrations for monitoring, ticketing, chat, and collaboration tools, plus Email, SMS, Heartbeat monitoring, and a custom Event API.
Security: ilert states it is ISO 27001 certified and GDPR compliant, with encryption in transit and at rest, external penetration testing, and automatic offsite backups.
Data location: ilert says its European cloud hosting uses Frankfurt as primary and Dublin for disaster recovery.
Support: Enterprise includes a dedicated Customer Success Manager, and ilert lists support contact [email protected].
Free plan limit: The Free plan's 100 monthly SMS/voice notifications are a hard limit; notifications stop until the quota resets unless the account moves to a paid plan.
Who it serves: ilert says it serves companies of different sizes and industries, including retail, financial services, telecommunications, transport, public services, utilities, and technology.
Headquarters: Cologne, Germany
Price from: $39/mo

Where it ranks on Freedom251

Best IT Incident Management Software in 2026#5 of 28
Best On-Call Management Software in 2026#7 of 26

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Sources

ilert.com· checked 2 Oct 2026
ilert.com/integrations· checked 2 Oct 2026
ilert.com/security· checked 2 Oct 2026
ilert.com/pricing· checked 2 Oct 2026
ilert.com/about-us· checked 2 Oct 2026