MonoDuty is an incident management service for teams that need to organize response when production breaks. It brings together team-owned services, on-call schedules, escalation policies, Heartbeats, uptime Monitors, and notifications by email, SMS, and voice. On-call scheduling is included in every published Free, Pro, and Business plan. HTTP-capable systems can send incidents through a Universal HTTP Webhook using MonoDuty’s documented JSON payload; Pro and Business can send incident lifecycle updates to Slack, Discord, and Microsoft Teams. Monitors check websites and APIs from Helsinki, tracking response times, validating responses, checking HTTPS certificates, and alerting on recovery. The documented REST API uses scoped, short-lived customer tokens for incidents, services, and Monitors. Listed security controls include TLS 1.2/1.3, workspace roles, rate limits, and optional time-based one-time-password MFA. MonoDuty does not currently publish security certifications, and its production service runs on a single European virtual server without promised geographic failover or provider redundancy. A free plan is available; paid plans start at €9/user/mo, with a 14-day trial.
Who it is for
MonoDuty suits people responsible for production incidents who need explicit alert routes and on-call scheduling. It also fits teams that use HTTP-capable systems or, on Pro and Business, Slack, Discord, or Microsoft Teams for incident updates.
What is good
- On-call scheduling is included in every published plan.
- Universal HTTP Webhook accepts documented MonoDuty JSON payloads.
- Monitors check websites and APIs from Helsinki.
- Optional time-based one-time-password MFA is available.
What to know first
- No security certifications are currently published.
- Production runs on a single European virtual server.
- Geographic failover and provider redundancy are not promised.
- Free incident history is retained for 7 days.
Verdict
MonoDuty combines incident response, on-call scheduling, alerting, and monitoring, with a free plan and paid plans from €9/user/mo. Buyers should weigh its stated security and infrastructure limitations, along with plan-specific retention periods.
MonoDuty plans and pricing
All plansCompared on on-call management software
- Free plan
- Yes
